Calisen Reviews 936

Li was very efficient and respectful. He attended promptly and clearly explained to me what he was going to do. When he was done he ensured that he explained what he had done and provided a booklet with more information. I enjoyed his services ice.

Three phase engineer couldn’t be bothered to turn up.sent one phase yet again..been waiting since October..failed two appointments. This company needs to get its act together ..serious problems and attitude…no customer service ..wasted so much time. Best to avoid. Unfortunately they think as a subcontractor they are safe. Seriously letting the side down.

Li was promp, professional and actually a super nice and helpful guy. 10/10, a positive energy to have in your home, Great engineer!

So relieved that after 2 yrs of abortive attempts to try to sort out our smart meters (mainly due to Utility Warehouse incompetence) Oliver Baker finally sorted the problem - what a relief!

Very efficient, helpful and friendly engineer came and fitted smart meter. Spoke through every step and showed me how to use the meter itself. Wish I'd taken his name so he could get recognition from the company.

Worst Company i have ever met, had an appointment 2 weeks ago with a 4 Hours slot, i had to give up work they contacted me after the 4 hours slot saying the Egineer will not arrive, they rebooked for 2 weeks later when the engineer arrived he said he cant find parking in front of house so he just left us and went off.

Jeff was very informative, he explained everything that I needed to know and more! Superb job done, very clean and professional.
Overall, great work.

Calisen did a survey for our EV charger install. The guy doing it logged some vital information incorrectly (said things weren't bonded when they were) and also told me incorrect information regarding the charger install regarding how long the cable could go from the fuse box to the charger. All this ended up doing was causing issues for charger install company as incorrect or not enough information was logged when the survey was done

I understand this company provides services on behalf of Scottish Power (who supply my gas).
I had an appointment to install a smart meter last month which the Calisen engineer did not attend and did not deem it necessary to let me know.
This appointment was rebooked almost immediately (one month ago) and today, two days before the scheduled time a representative from Calisen calls to say they cannot attend at the scheduled time but will have to come later instead.
Quite how this company believes they can waste people’s time like this is beyond me.

Had our new smart meter installed by Li today and he was very professional, made sure we knew what was happening throughout the process and was altogether a very lovely chap.

Wanted to give my engineer, Imran, huge thanks for helping fit a smart meter in a problematic apartment building. Patiently negotiated with building management team to get access and get the job done. Saved me stressing out. Appreciate all the help!

Jeff, from arrival to finish, was polite and courteous. Kept me informed of what he was doing through out the job.
Worked tidily and efficiently.

Jeff and harm pleased with work undertaken by very efficient, tidy and pleasant workers

Booking slot between 8am-12pm. Pam turned up at 9am. Explained what she needs to do. Once completed gave an explanation again of what work was carried out and next steps for me. Well informed, good service

Failed to turn up to read/inspect my FIT meter during an arranged 8-12 slot. When i contacted them at 12.30 they agent said that the meter reader had turned up and nobody had answered. This is simply untrue as I was never more than a few feet from my front door. Anyway if that was the case surely a "we tried to....." card would have been put through the letterbox. Anyway the lady on the phone said that the reader would call again between 2 and 4. This also didnt happen - I was in the front garden the whole time and my wife was sat in the lounge the whole time.
So this morning I phoned again. The rather abrupt member of staff informed me that as I had missed the appointment the case was now closed and that I would have to refer it back to UW to open the case again. No apology at all - and why should I have to put myself out to correct THEIR mistake.
Not only did they not turn up, they then lied about it, failed to apologise and expect ME to put it right.
Luckily the lady at UW had much better customer service skills and I will try again to book this meter check.

Billy was exceptional when installing my smart meter, waited onsite for me to finish work and was very respectful and friendly. He was very aware of the safety and I am happy with that

Jeff and Alan
Great service friendly and professional
Everything was explained clearly

The engineer sent me a message saying that he would be with me on Tuesday 7th. He arrived on time and was extremely helpful and sorted the problem.I told him that I had been trying since January to get an engineer to fix the gas meter readout. All fixed now thank you.

Jeff was great at communicating a more specific arrival time due to me having school runs to do. Very efficient on the day, estimated an hour work and was finished in 40 minutes. No disruption to my daily routine. Very happy

Just had my gas and eletric meters replaced by vinay .very professional job he did for me .could not have been better .very pleased with everything he did much appreciated.