Call handler Lucy friendly calm polite and reassuring. JD AUTOMOTIVE & RECOVERY were with me well within the hour which is the beauty using a trusted reliable recovery. I ve forgotten the recoveryman... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a broken altenator pulley first thing in the morning on school run. Got stranded. The rescue operator arrived within a hour, as promised, diagnosed the issue correctly and then towed my car to t... See more
Company replied
Superb Service. I was broken down and jn a vulnerable position. Call Assist despatched a Recovery Vehile to arrive quickly. Whilst waiting I was contacted every 15 minutes, to check on me, until he... See more
Quickly answered my call and Comfort called me regularly to make sure I was ok as I was on my own. Very efficient service. Regular updates on when help was arriving. Only took just over an hour for h... See more
Company replied
Company details
Information provided by various external sources
Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers.
Contact info
North Station Road, CO1 1UX, Colchester, United Kingdom
- call-assist.co.uk
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Class service
Through an issue with my car I used the start rescue app .
Call Assist kept me informed whilst the rescue technician arrived .
it was very reassuring as a solo driver late at night - to be kept informed. & felt safe.
i have no hesitation to use the service again
25 September 2025
Unprompted review
Reply from Call Assist
Hello Pamela
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a first class level of service from our recovery team. Best wishes, the Call Assist team
My breakdown
Listened to what I told them and acted quickly and efficiently
29 September 2025
Unprompted review
Reply from Call Assist
Hello Lisa,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a quick and efficient level of service from our recovery team. Best wishes, the Call Assist team
Thank you
I didn't have to listen to lots of pre recorded automated messages .
When I called I was very quickly able to speak to an actual person .
The agent dealing with my call was polite , efficient , friendly and patient .
26 September 2025
Unprompted review
Reply from Call Assist
Hello Margaret,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a friendly and efficient level of service from our recovery team. Best wishes, the Call Assist team
Prompt arrival and sorted problem…
Prompt arrival and sorted problem straight away
10 September 2025
Unprompted review
Reply from Call Assist
Hello Jackie,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a prompt and excellent level of service from our recovery team. Best wishes, the Call Assist team
Rescue support came quickly
Rescue support came quickly. I felt supported rather than stranded and the staff member was reassuring and helpful.
23 September 2025
Unprompted review
Reply from Call Assist
Hello Ann,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a reassuring and helpful level of service from our recovery team. Best wishes, the Call Assist team
Excellent handling of unusual "breakdown"
From the first phone call explaining my situation the transfer of my vehicle from a garage that imcapacitated my car during a routine service to a competent garage that fixed the problem, was handled quickly and efficiently.
The vehicle was picked up on time and delivered promptly to the other garage who fixed the car ready fopr me to drive away the same day.
This is an excellent service with understanding call handlers and recovery staff.
24 September 2025
Unprompted review
Reply from Call Assist
Hello Martin,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Fast response and fully updating
Having sorted a recovery company great service for me and direct travel home
30 September 2025
Unprompted review
Reply from Call Assist
Hello Mark,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
First class
First class. Immediate response. Several calls from company to check all is going OK.
Problem fixed immediately with notes made just incase problem recurs. I felt totally safe.
14 September 2025
Unprompted review
Reply from Call Assist
Hello Steve,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
Great service
Quick and regular calls to keep me informed of the status of my breakdown recovery. Excellent service from the breakdown engineer who attended who was really helpful and kind.
14 September 2025
Unprompted review
Reply from Call Assist
Hello Graham,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Call Assist team
Great service sorted quickly
23 September 2025
Unprompted review
Reply from Call Assist
Hello Geoff,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
EXCELlENT SERVICE
EXCELlENT SERVIC.
The office i contacted was very efficient and very helpful. The driver who loaded my vehicle was very competent and I watched as she managed the loading process very quickly and the receiving garage phoned and told me it had arrived. I wish to say that the whole recovery was perfect. I will certainly be renewing my contract with START next year - a very good and efficient process. Thank you!
23 September 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Spit-Spot Super Service
The response was super-fast. The mechanic knew at once what had happened ( I had flooded the engine!) and got the car restarted very quickly. I should have noted his name but forgot to ask him. He has helped me with rescue in the past (from Ninewells Garage) and is a very polite and pleasant person, as well as being very efficient.
16 September 2025
Unprompted review
Reply from Call Assist
Hello Maureen,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator. We will ensure that we will pass your feedback on to Ninewells Garage.
Best wishes, the Call Assist team
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish considering we broke down on the motorway in a very vulnerable place without any hard shoulder they came out to our car within 20 minutes and the breakdown driver very friendly and professional would definitely recommend thank you 😊😊😊😊😊
8 September 2025
Unprompted review
Reply from Call Assist
Hello David,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
A tricky breakdown superbly handled…
A tricky breakdown superbly handled by Start staff. We were always kept well informed and help came speedily
19 August 2025
Unprompted review
Reply from Call Assist
Hello Richard
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
Excellent
Excellent - easy to book, excellent quick pleasant and polite service
Would definitely recommend
28 August 2025
Unprompted review
Reply from Call Assist
Hello Bob,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
100 stars
100 stars - These guys at Start are wonderful. They bent over backwards to help me and my car. 1000% excellent service and I have re-newed my subscription with them for another year.
7 June 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
All done by touch screen on phone
All done by touch screen on phone. Very efficient. Waited just 15 mins for service to arrive. Great chap, helpful and friendly.
9 September 2025
Unprompted review
Reply from Call Assist
Hello Anthony,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Call Assist team
A good experience of call assist
The break down lorry arrived within the hour. The driver was very helpful and took my car to the tyre repair people.
The only reason I’ve taken one star off is because my husband would not have been able to use a mobile phone to send details. However he phoned call assist and was given the number to contact a human. This was very helpful and reassuring.
11 September 2025
Unprompted review
Reply from Call Assist
Hello Barbara,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Call Assist team
Great service- everytime
Great service
Always very quick to attend
Engineers are always good at job
Have been with them for my car and wife's car for years
Miles better than AA or green flag
Recommended very highly by me and wife
29 August 2025
Unprompted review
Reply from Call Assist
Hello John,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
Reply from Call Assist
Hello Elizabeth
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
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