Call handler Lucy friendly calm polite and reassuring. JD AUTOMOTIVE & RECOVERY were with me well within the hour which is the beauty using a trusted reliable recovery. I ve forgotten the recoveryman... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a broken altenator pulley first thing in the morning on school run. Got stranded. The rescue operator arrived within a hour, as promised, diagnosed the issue correctly and then towed my car to t... See more
Company replied
Superb Service. I was broken down and jn a vulnerable position. Call Assist despatched a Recovery Vehile to arrive quickly. Whilst waiting I was contacted every 15 minutes, to check on me, until he... See more
Quickly answered my call and Comfort called me regularly to make sure I was ok as I was on my own. Very efficient service. Regular updates on when help was arriving. Only took just over an hour for h... See more
Company replied
Company details
Information provided by various external sources
Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers.
Contact info
North Station Road, CO1 1UX, Colchester, United Kingdom
- call-assist.co.uk
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t fault the service
Can’t fault the service. So easy to arrange and arrived so quickly! A*
30 October 2025
Unprompted review
Reply from Call Assist
Hello Charlotte,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
I didn't have to wait that long
I didn't have to wait that long. They rang at regular intervals whilst I was waiting to check I was ok.
The driver was kind enough to go a little out of the way to find me a toilet and was SO nice and chatty .
20 October 2025
Unprompted review
Reply from Call Assist
Hello Angie
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Very impressed
Very impressed. Within an hour of messaging my car was in the garage..
23 October 2025
Unprompted review
Reply from Call Assist
Hello John
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Great Service
Being old I failed miserably with the technology (Where are the Grandchildren when you need them?) However my call was answered by a lovely lady who was both helpful and patient and sorted everything. I couldn’t have wished for better service. Help arrived and again the service was brilliant and the driver so kind. Much appreciated when of advancing years!
31 October 2025
Unprompted review
Reply from Call Assist
Hello John
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Fantastic
Really easy, I logged my issue on the app and was at home so they said they would be with me within 2 hours and then 10 mins later I got a text to say they be there in 15 mins. He was so helpful and got me started and also gave me advice with the garage and what to ask. Absolutely thrilled with the service, thank you
17 October 2025
Unprompted review
Reply from Call Assist
Hello Annette
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Excellent Service
Had a puncture but was unable to remove the alloy wheel due to the wheel being 'welded by corrosion' to the hub. I filled in the app and was given an ETA however the technician arrived within 10 minutes and after 15 minutes of some heavy hammering the wheel was off and replaced but not before grease had been applied to the hub to prevent a repeat issue. I have since removed the other 3 wheels and applied grease to the hubs, as advised by the recovery technician
16 October 2025
Unprompted review
Reply from Call Assist
Hello Paul,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
The app is easy to use and there is…
The app is easy to use and there is rapid information about the rescue. Ravenscroft rescue responded very quickly and resolved the issue. I was very impressed by the speed and service.
13 October 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you found our app easy to use and that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Excellent service
Excellent service, help arrived very quickly and sorted problem out immediately
24 October 2025
Unprompted review
Reply from Call Assist
Hello Ian,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
No response for breakdown
Called to report a breakdown. Automated response informed me a text would be sent with a link to request a call out. No text received and no option to speak to anyone. This happened on two occasions, leaving me stranded
26 October 2025
Unprompted review
Reply from Call Assist
Hello,
We are sorry to hear of your experience when your vehicle recently broke down. In order for us to look into your concerns, please email customerservices@call-assist.co.uk and we will be able to look into this for you.
Best Wishes, the Call Assist team
Excellent service
Excellent service, good communication, very pleased.
8 October 2025
Unprompted review
Reply from Call Assist
Hello Clive,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
I had a flat battery
I had a flat battery. The response was almost immediate; an engineer was on-site within 15 minutes and I was on my way immediately thereafter.
I was very pleased with the service.
james Rath
7 October 2025
Unprompted review
Reply from Call Assist
Hello James,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a prompt and excellent level of service from our recovery team. Best wishes, the Call Assist team
Excellent Recovery
Gear box failed, contacted Start Recovery via the app, they contacted my mobile almost immediately, gave me an arrival, one hour. Phoned again after approximately 30 mins to say a further 15 mins delay to be expected. Phoned again to enquire if the mechanic had arrived, as he pulled up.
Mechanic unable to carryout repair, arranged recovery to the appropriate garage.
First time in 15 years or more that I have used any vehicle recovery, VERY IMPRESSED with Start Recovery.
1 October 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
Excellent service!
Easy to contact the team, spoke with someone really quickly, they were efficient, reassuring and understanding. Organised a roadside recovery really quickly and through the time kept me updated, really helpful. Excellent service.
25 September 2025
Unprompted review
Reply from Call Assist
Hello Paul,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
You attended promptly and made sure I…
You attended promptly and made sure I was ok
1 October 2025
Unprompted review
Reply from Call Assist
Hello Susan,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a prompt and excellent level of service from our recovery team. Best wishes, the Call Assist team
First class
First class. Was unable to use app as I had poor phone signal. Operator was excellent.
2 October 2025
Unprompted review
Reply from Call Assist
Hello Steve
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
That this is a great company
They keep up with the time and informing you
3 October 2025
Unprompted review
Reply from Call Assist
Hello Gaudensia,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Quick response
Quick response. Friendly and professional service . Brilliant !!
10 October 2025
Unprompted review
Reply from Call Assist
Hello Tracy,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a friendly and professional level of service from our recovery team. Best wishes, the Call Assist team
Friendly
Friendly, efficient and supportive!
The call handler set my mind at rest. The communications was so efficient and friendly.
I was absolutely amazed at the speed of the recovery.
28 September 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a friendly and efficient level of service from our recovery team. Best wishes, the Call Assist team
Wife's car wasn't starting went through…
Wife's car wasn't starting went through my breakdown company via the app and they dealt with the issue within an hour. Driver came and resolved the issue. Then also got a call an hour later to make sure issue was resolved. Highly recommend.
28 September 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
Flat battery resolved
Didn’t realise my dashcam was still live while car was parked up for 10 days resulting in a flat battery 🤨 Resolved very quickly.
28 September 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
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