Callmewine Reviews 1,816

Reply from Callmewine

Feb 2, 2026

We’re really sorry for the long wait you experienced — 21 days without clear updates is understandably frustrating.

As soon as the issue was fully verified, our customer care team stepped in and arranged a refund for your order. While the delay was caused by a serious disruption within the courier’s network, we know that from your perspective the responsibility still feels like ours, and we’re sorry the experience didn’t meet expectations.

Please know that our support team remained available throughout and worked to reach a resolution as quickly as the courier investigation allowed. If there’s anything further we can do for you, we’re here and happy to help.

Reply from Callmewine

Nov 10, 2025

We’re really sorry for the inconvenience and for the lack of clear information about your delivery. We completely understand your disappointment and appreciate your feedback — it helps us improve our communication and service.

We’re glad to hear you value our wine selection, and we truly hope to have the chance to serve you again soon, ensuring a smoother experience next time.

Reply from Callmewine

Oct 9, 2025

Dear Customer,
we are truly sorry to read about your experience. Unfortunately, based on the information provided in your review, we are unable to identify your order.

Please contact us at info@callmewine.com
with your order number and we will make sure to resolve the issue immediately.

Mistakes can occasionally occur, but we always do our best to handle them quickly and ensure our customers’ satisfaction.

Kind regards,
The Callmewine Team

Reply from Callmewine

Apr 8, 2025

Dear Clifton,

We are truly sorry for the experience you’ve had. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and disappointment this has caused.

At Callmewine, we care deeply about our customers and their trust in us. This unfortunate incident does not reflect the standards we are committed to. We thank you for your patience and hope to have the opportunity to restore your confidence in our service.

Warm regards,
Callmewine Team

Reply from Callmewine

Feb 5, 2025

Dear Jim,

We are very sorry about the mistake with your order.

Please reach out to our customer service team with your order number, and we will do our best to resolve the issue as soon as possible.

We’re here to assist you.

Thank you and best regards,
Callmewine

Reply from Callmewine

Jan 2, 2025

Dear Mandy,

We are truly sorry for the inconvenience you experienced with your order and for the delay caused during this busy period. The delay was due to an issue with the courier, which, as you know, we repeatedly followed up on to try to resolve as quickly as possible.

As per your request, we have processed a full refund for your order. We understand how disappointing this has been, especially given the special occasion, and we sincerely apologize for the frustration caused.

We appreciate your feedback and will use it to improve our processes moving forward. Should you choose to give us another opportunity in the future, we will do our utmost to ensure a seamless experience.

Kind regards,
The Callmewine Team

Reply from Callmewine

Mar 31, 2023

Dear Customer,
thanks for your time in leaving the review and sorry about what happened, probably a picking mistake.
The entire amount fo your order has been reimbursed as per your request, so what you write is not properly correct.

Reply from Callmewine

Aug 9, 2021

Dear Eva,

Following your report of a missing bottle in your order, we immediately apologised for the inconvenience and asked you if the received package looked externally damaged or tampered with, to understand the origin of the problem.

Once you confirmed that the package was perfectly intact, we kindly asked to provide a photo of the packaging and at the same time, we checked with our logistics for any discrepancy of the missing item as well as verifying that the weight of the shipped package matched the corresponding number of ordered items.

We did not find any discrepancy on the logistic side, but you never wanted to send us a picture of the package nor the received bottles.

In such cases, our policy is to request any photographic proof, to be able to retaliate with the international courier for any problem and no customer has ever refused to send us this kind of proof.

Since you did not accept a discount coupon as an apology for the inconvenience, we have in any case refunded the amount for the missing bottle.

Sincerely,

The Callmewine Team

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Gentile Eva,

in seguito alla sua segnalazione di una bottiglia mancante, ci siamo subito scusati per l'inconveniente e le abbiamo chiesto se il collo ricevuto le sembrasse manomesso o danneggiato esternamente in modo da poter capire da dove nascesse il problema.
Una volta che ci ha confermato che il collo era perfettamente integro, le abbiamo chiesto di fornirci delle foto dell'imballo e contestualmente abbiamo chiesto al nostro magazzino di verificare le giacenze dell'articolo mancante e il peso dell'imballo spedito.
Non abbiamo trovato alcuna discrepanza, ma Lei non ci ha mai voluto mandare la foto del pacco.
In casi come questi richiediamo sempre delle foto per poterci rivalere sul corriere e nessun cliente si è mai rifiutato di mandarci delle prove.

Dal momento che Lei non ha accettato un buono sconto sul prossimo ordine, abbiamo provveduto comunque a rimborsarle l'importo relativo alla bottiglia non ricevuta.

Cordialmente,
il Team di Callmewine