CallTools.com Reviews 301

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional responsiveness, professionalism, and helpfulness, often going above and beyond to ensure smooth operations and resolve issues. Many highlight the outstanding customer service, noting the detailed explanations, patience, and clear communication provided during setup and problem-solving. The service is frequently described as excellent, with people appreciating the efficient and quick response times, which contribute to a positive user experience. However, some customers also noted issues with the software, describing it as clunky with sound and saving problems, and expressed dissatisfaction with limited support windows and delayed communication. A few other people also felt that the training sessions were disappointing, perceiving them as pre-recorded videos rather than engaging live interactions, and mentioned a lack of clear billing transparency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the support team's... See more

Service

People report positive experiences with the service, highlighting its professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, often highlighting the knowledgeable, patient, and caring... See more

Response time

Reviewers consistently express satisfaction with the quick and responsive support they receive. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support team at CallTools is incredibly responsive and helpful. Every time we run into a technical issue or have a question about setting up our dialing campaigns, they jump right on it. They walk... See more

Company replied

Rated 5 out of 5 stars

Sylvester provided an excellent onboarding training experience. He was extremely knowledgeable, patient, and made sure everything was explained clearly so we could get up and running smoothly. The ent... See more

Company replied

Rated 5 out of 5 stars

Thanks to CJ and Ana who went above and beyond in resolving an issue with me. They showed true commitment to customer service and satisfaction. I am grateful for their effective communications. Thanks... See more

Company replied


Company details

  1. Telecommunications service provider
  2. Internet Service Provider

Information provided by various external sources

Outsell your competition and amplify your prospect and customer experience with the fully-fledged contact center solution from CallTools.com. Unite your inbound and outbound agents on a single powerhouse platform. Keep in touch with prospects and customers through calls, email, and SMS messaging, directly from the system. Monitor agents, provide training, and track results in real time. Integrations with CRM and other third-party softwares simplify your daily processes. Domestic, in-house customer support makes onboarding and operation seamless and simple. Find out how CallTools.com can upgrade your contact center experience.


Contact info

5.0

Excellent

TrustScore 5 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick to attend to my needs

Very quick to attend to my needs, extremely patient, and Kind. They get back to me so quickly when they are busy, I feel like a priority. Sean and David are life savers

18 June 2019
Unprompted review
Rated 5 out of 5 stars

Chanie my rep is always available when…

Chanie my rep is always available when I need her and the support team is amazing. Worming with Chanie and the team is always a seamless process. I couldn't be happier with the service I consistently receive!

Thank you Chanie & Team!

14 June 2019
Unprompted review
Rated 5 out of 5 stars

CallTools

CallTools, is one of the best platforms to use to this day. It's quick, it's easy to setup your campaign. Easy to run your campaign and manage your data. Their staff is pleasant to work with and not pushy at all.

13 June 2019
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Not very intuitive but they do a screen share where they walk you through how to do everything and then it's easy enough.

13 June 2019
Unprompted review
Rated 5 out of 5 stars

Best Decision you can ever make

if your looking to get things done efficiently and fast! CallTools is the way to go! Everyone there is willing to work with you and help you with anything you may need help with, if you have lots of numbers to dial and you arent getting it done in a day, this will help you finish in hours

12 June 2019
Unprompted review
Rated 5 out of 5 stars

Chanie "Shawnie" Clark Was amazing

Chanie "Shawnie" Clark Was amazing. She assisted me from start to beginning. If your business is progressing and you need to make more phone calls with the same amount of time. This system is for you!

12 June 2019
Unprompted review
Rated 5 out of 5 stars

CallTools is interesting

CallTools is interesting! It has been working out, I must admit though, it's an adjustment and slowly but surely, I'm feeling better about the whole system. What I appreciate the most is their customer service and support staff, especially Ana M. ! Everyone is great, kind, and super patient there. Ana really takes the time to explain thoroughly and ensures I won't have the same question or doubt again. Transitioning to a new system does not happen overnight and they understand that. If I catch them after hours, and they couldn't pick up, they make it a priority to reach out the next morning. No question is too big or small for them to offer their expertise. They are honest if they also need a minute to figure out a problem they have not encountered before and I like that--instead of "acting like they know." Thank You CallTools, Chase, Jessica, David, Jesus, Kari and Ana! I know these names because they have all taken the time to help.

12 June 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look