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Calo UK Reviews 

332
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and delicious taste of the meals, often noting their freshness and healthy balance. Many appreciate the extensive variety, weekly menu changes, and the ability to customize meals and macros to fit personal dietary needs. The daily delivery service is frequently highlighted for its convenience, reliability, and time-saving benefits, making healthy eating effortless. However, some customers also noted issues with delivery, including late arrivals, deliveries outside specified windows, or missing meals. A few other people also felt that macro calculations or portion sizes were inaccurate, or that meal customization was not always effective.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, taste, and... See more

Quality

People report positive experiences with quality, highlighting that the food is often great, well-made, tasty,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the reliability and freshness... See more

Service

Reviewers highlight positive aspects of service, with many considering it one of the best companies and meal... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good solution for somebody trying to keep a steady sustainable well rounded diet. Taste and quality is good. Much better than grabbing take away lunch / meal deal in the office. I like that the meals... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really good experience with Calo. The meals are healthy, well-balanced and genuinely tasty, which isn’t always the case with meal plans. I also like that you can tailor the plan to your mac... See more

Company replied

Rated 5 out of 5 stars

This eating program has truly been a game changer for me. I’ve been training 5-8x a week consistently for the last few years but could never quite get into the shape I wanted. Since trying the high pr... See more

Company replied

Rated 5 out of 5 stars

Calo is insane- if you want to know you are eating healthily, whilst feeling like you have a private chef hand delivering meals to your door every day, you have to try it. Getting the meals fresh to y... See more


Company details

  1. #32 of 39 best companies in Meal Delivery
  2. #36 of 42 best companies in Catering food and drink supplier
  3. #76 of 85 best companies in Food Manufacturer

About Calo UK

Written by the company

Making Healthy Easy

Calo is on a mission to make healthy easy by providing personalised meal plans and daily doorstep delivery. Guided by three core pillars—personalisation, convenience, and premium positioning.

Date+Kale salad-image

Calo’s app-based platform harnesses advanced nutritional algorithms to deliver personalised meal plans that cater to each customer’s unique dietary preferences and nutrition goals.

With weekly and monthly packages available, the service offers an extensive, rotating menu for breakfast, lunch, and dinner, ensuring variety and flexibility. Daily doorstep delivery, a customisable meals, and the option to add individual meals are just a few of the features that set Calo apart.

With its unwavering commitment to helping people live healthier lives, Calo is poised to become a staple for busy Londoners seeking nutritious, delicious meals—delivered right to their door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

332 reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(332)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

The meals are delicious

The meals are delicious, healthy, and make life so much easier when I’m constantly on the go. Their macros and calories are some of the most accurate I’ve seen, and there’s a great variety of meals and snacks to choose from. The app is super easy to use too - I honestly couldn’t recommend it more!

4 August 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Thank you so much for the amazing review, Tammy! 💚

Rated 5 out of 5 stars

ACTUALLY delicious meal prep

I recently tried a variation of dishes from calo and WOW!!! Seriously delicious and convenient. The simplicity behind the ingredients list makes me confident I am fuelling my body in the right way, I’m spending less time in the kitchen and more time doing things I love

8 September 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Thank you so much for the amazing review, Eva! 💚

Rated 5 out of 5 stars

Incredible tasting food

Incredible tasting food! All made to my specific requirements, and delivered daily! Has changed the way I eat forever.

5 June 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Thank you so much for the amazing review, Jonathan! 💚

Rated 5 out of 5 stars

Unbelievably tasty and just takes a…

Unbelievably tasty and just takes a massive stress out my life whilst having a baby to look after. Couldn’t recommend them highly enough

7 September 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Thank you so much for the amazing review, Harry! 💚

Rated 5 out of 5 stars

Great food & convenient!

Love Calo! The app to order food is so easy to use and convenient. The food always tastes great and makes healthy eating so easy when my schedule is so busy!

8 September 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Thank you so much for the amazing review, Natasha! 💚

Rated 5 out of 5 stars

A totally personalised experience

A totally personalised experience. I am currently in a fat loss phase and Calo makes my life SO easy.

Not only that the meals are the highest quality, delicious and tailored to my every need.

The app is super easy to use and makes swapping meals, leaving out ingredients and changing delivery details a seamless experience.

I would recommend to any of my clients/ friends/ family!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Used Calo on and off for the last 2…

Used Calo on and off for the last 2 years whenever my schedule was super busy. Meals were always delicious and customised to my goals. Also very easy to communicate with customer service whenever I had a question or request.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for business owners

I went with Calo as I never find time to eat clean food while running my businesses. I have tried other services, but taste and texture was always an issue. Which is why I went to Calo. I love every meal, it works for my lifestyle, and it's keeping my fuelled for work & fitness. Thanks guys!

11 August 2025
Unprompted review
Rated 4 out of 5 stars

Great food - terrible app

Pros: good meals, varied and fresh. Allows you to pick your macros and exclude foods not to your liking. It also allows you to swap meals out and provides all the info (calories, macros) to make the right selection according to your goals. I like the convenience of daily deliveries and reusable bags, which are better for the environment.
Also shoutout to their customer service team who is always quick to help!

Cons: the app is incredibly painful to use. It’s very difficult to pick a schedule if you need flexibility on days of week. I’ve been overcharged several times as a result, which Calo customer service has rectified after contacting them. Now, I usually end up contacting customer service to help me plan my schedule, which is not a great user experience. Calo, do better here!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been pleasantly surprised by the…

I’ve been pleasantly surprised by the ease of transition to Calo from FFF! The app is great for customising and picking meals, scheduling last minute pauses when I travel, and we’ve never had any issues with delivery!

Being a long-term customer, the great quality food was an assumed “given” but the added menu choices and variety is really a step up: very pleased!!!

8 September 2025
Unprompted review
Rated 2 out of 5 stars

Used to be better when it was Fresh Fitness Food

Used to be much better food when it was “fresh fitness food“. Boxes are prettier, app is better, but food quality is worse. Everything comes with rice or cous cous – should have rebranded “Rice”.

UPDATE - they didn’t reach out like they said they would below, so I sent them this message.

Guys – I have to give you some serious feedback. Things have gone downhill since fresh fitness food. The food quality is sh1t. The meat is stringy. The salad is quite frankly disgusting – the sh1t you’d get at a canteen when they run out of food. Everything is 90% rice, couscous, pasta, potatoes or beans. I’ve just researched a few of your competitors to move – and they’re exactly the same. There’s nothing between you guys anymore. You’ve lowered your standards. Yes the box and the app is prettier but I don’t really give a sh1t about that. Also – if I don’t actively monitor what you’re sending me I get the most revolting sh1t. I didn’t check in on Friday and the stuff you’ve sent me for Monday – I’ve just thrown it all in the bin again. Completely blo*dy awful. Please for the sake of your remaining clients get your sh1t together. I just hope you’re making lots of money. There has to be some upside to all of this.

Just a reminder: your clients want delicious food. Not bulk. Not flavourless volume. I used to sit back after a meal from fresh fitness food and go – wow I feel like I’ve just been to a restaurant, that was delicious! This is why I’ve been a client for 10+ years. Now I feel like I’ve arrived at a motorway café when all the food has run out. Rice rice rice and rice. Rice anyone? Have some rice. *or couscous

7 September 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Hello,

Thank you for sharing this feedback. I'm sorry to hear that you feel the food quality has declined since our rebrand from Fresh Fitness Food to Calo.

We've made a lot of changes, and while we're glad you like the new look of our boxes and the app, it's clear we haven't hit the mark on the most important part: the food itself.

We are always working to improve our menu so l'll reach out to you directly to get more of your thoughts.

Mica
Team Calo

Rated 1 out of 5 stars

Premium price for a poor service

Calo markets itself as a premium fresh food service, but in just a few days I’ve experienced multiple failures - misleading sign-up, late deliveries, missing items, and even a refund offer that was later retracted. For the price point, the service feels unprofessional and poor value.

When ordering, I provided my address as the first step and the app still gave me the option to select daily deliveries, which I did when choosing my meals. Only after my first box arrived was I told daily delivery isn’t available outside London, and that I’d need to accept grouped deliveries of at least three bags. This forced me to change meals I had already selected a week before.

Calo’s entire pitch is fresh, daily delivery - yet if food is sent three days in advance, it’s not truly fresh. Customers outside London are being asked to pay the same premium price for a lesser service, while Calo themselves save on transport costs.

My first order also arrived an hour late, meaning I couldn’t eat lunch as planned and the meal went to waste. Since then, meals have arrived incomplete, with sauces missing and only acknowledged via an app message after shipping.

On top of this, I was explicitly offered a refund back to my bank account, which I accepted - only for it to be retracted by a number member of their team and replaced with an offer of app credits.

I originally deleted my first review when the team reached out to resolve things, but the repeated issues since then have left me no choice but to share my honest experience.

Based on what I’ve experienced, I cannot recommend Calo … especially for anyone outside London.

3 September 2025
Unprompted review
Calo UK logo

Reply from Calo UK

Hi Becky,

Thank you for your feedback. I'm so very sorry to hear about your experience.

I understand your frustration with the delivery service outside of London and the repeated issues you've faced with late and incomplete orders. This is not the standard we aim for.

I will look into the details of your account and be in touch with you shortly to discuss this further.

Mica
Team Calo

Rated 1 out of 5 stars

Late delivery

Late delivery, long time to contact customer service and they put 3 cutlery for 9 meals

22 August 2025
Calo UK logo

Reply from Calo UK

Hi Abdulmajeed,

I'm so sorry to hear about the issues you experienced with your recent order. This is definitely not the experience we want for our customers. I understand how frustrating it is when a delivery is late, especially after waiting a long time to get in touch with customer service.

We've been working to improve our delivery and customer support processes, and your feedback is crucial in helping us identify where we need to make changes. I'm also really sorry that the wrong amount of cutlery was sent with your order. We'll be reviewing our packing process to ensure this doesn't happen again.

I'll be in touch and we can discuss how you’d like to move forward.

Mica
Team Calo

Rated 5 out of 5 stars

So far so good

I’m on the custom macros plan and have been super impressed at how easy the whole process has been. I was a bit unsure at the beginning but the CX team put me in touch with their nutritionist and she helped me understand and it’s been seamless since! Having the delivery on my doorstep every morning when I wake up is also a plus.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

The food is excellent. Best I have had, and I have used a number of the other companies.

I had difficulty with the delivery aspect initially, but Calo were very responsive and resolved this.

Would highly recommend.

22 August 2025
Calo UK logo

Reply from Calo UK

Hi Ben,

Thank you for your feedback. I'm very sorry to hear that you had a disappointing experience with your delivery. I understand how frustrating it is when a service is unreliable.

I would like to look into what happened with your order and I'll be in touch with you to discuss how we can move forward from this.

Mica
Team Calo

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