CaminoWays.com Reviews 

780
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the trip itineraries are exceptionally well organized and stress free. Travelers enthusiastically praise the seamless luggage transfers, helpful guides, and comfortable, clean accommodations throughout the route. Some reviewers were not happy with specific accommodations located far away from the main trail or town centers. A few other people also felt that certain properties lacked adequate cleanliness, while others encountered issues with poor food standards or unhelpful staff. Additionally, a small group of consumers reported occasional problems regarding mismanaged luggage logistics or unexpected itinerary changes.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth logistics and reliable luggage transfers that made... See more

Location

Customers consistently note ambiguous experiences with location, as opinions on where they stayed vary widely... See more

User experience

Users describe positive interactions with user experience, highlighting how reliable planning and seamless... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members and tour guides as... See more

Quality

People report positive experiences with quality, highlighting that the accommodation was generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose to have Camino Ways book our accommodations and to transfer our luggage. So glad we did! Excellent accommodations- although some outside of town, was well worth it! - and our luggage was alwa... See more

Company replied

Rated 5 out of 5 stars

All well organised no issues. One thing to note - walk was harder than anticipated and just as well we were fit before starting! 27k sometimes on very hilly terrain in temperatures reaching 30C and... See more

Company replied

Rated 5 out of 5 stars

My partner and I are not good at planning things together. Add in the last minute nature of our trip (1 month before departure), and the realization that we would be booking >10 different hotels in >... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Camino Ways. The hotels they booked us in were all good. The last hotel in Baiona was fabulous. It was a mystery. We left our luggage each day and it arrived at our nex... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.

Your Camino, in safe hands

Written by the company

Walk the Camino with confidence
For over 15 years, we’ve helped pilgrims enjoy the Camino with carefully selected accommodation, luggage transfers and support throughout their journey.

Support throughout your Camino

We’re here when you need us

We’re here when you need us
From the moment you book until you finish your journey, our team is here to support you. If something unexpected happens along the way, you can contact our 24/7 emergency support team for help.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

780 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(780)

349 reviews in the last 12 months

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Rated 5 out of 5 stars

Juan R

Juan R. was a great guide.

15 August 2026
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Reply from CaminoWays.com

Thanks Mark! We'll pass that straight on to Juan. He'll be glad to hear it.

Thank you for choosing us for your Camino.

Rated 5 out of 5 stars

Great experience

Great experience. Our guide, Juan was fabulous and made our trip really special. All the hotels were super clean and comfortable- would definitely recommend Camino Ways.

28 August 2026
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Reply from CaminoWays.com

Thank you, Laura — good to hear the hotels were spot on, and that Juan made the trip special. We'll make sure he sees them all.

Thank you for the recommendation and for walking with us!

Rated 5 out of 5 stars

Great customer service

We had an AC issue at one of our hotels in Galicia. We contacted CaminoWays and the representative got on the phone with the appropriate person at our local hotel and solved the problem almost immediately.

Very customer-service oriented. Easy to use. Seamless connections. Highly recommended.

20 May 2026
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Reply from CaminoWays.com

Thank you Joe! Things do occasionally go wrong on the road and the part we can control is how quickly they get sorted. Glad our team got straight onto the hotel and had it fixed for you.

Thank you for the recommendation and for walking with us. We'd be glad to help with the next one!

Buen Camino!

Rated 5 out of 5 stars

Camino walking made easy

The group of 19 were really friendly and the route was stunning (Portuguese coastal route). We were really lucky with the weather in August and all the hotels were comfortable with good food each evening.

15 August 2026
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Reply from CaminoWays.com

Thank you Kathryn! The Portuguese Coastal is a beautiful one and August on that stretch with good weather is hard to beat.

Glad the group gelled too. Nineteen is a proper crowd and it makes a real difference when everyone gets on. Good to hear the hotels and the evening meals held up as well.

Thank you for walking with us!

Rated 5 out of 5 stars

Camino Portuguese

It was well organized. The pre tour was very informative and the staff were quite responsive.

27 August 2026
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Reply from CaminoWays.com

Hi Bing, thank you for the review. Good to hear the pre-departure information did its job and that the team were quick to answer you. We hope the Camino Portugués lived up to it!

Rated 5 out of 5 stars

Great experience

Great experience working with Camino Ways to book my first Camino.
All accomidations were comfortable and well located along the route. The route map available to download from the website came in handy.
I am using Camino Ways again to book next years walk.

2 June 2026
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Reply from CaminoWays.com

Thank you for such a lovely review! So glad the accommodation worked well and that the downloadable route map came in handy. Delighted your first Camino went well and we look forward to planning next year's walk with you!

Rated 5 out of 5 stars

Best first time Camino!

Our tour guide Laura was the best and gave me the confidence I needed to challenge myself.

15 May 2026
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Reply from CaminoWays.com

Hi Darcy, thank you so much! Laura will be delighted to read it, giving people the confidence to challenge themselves is exactly what a great guide does and we'll make sure she sees your words. What a way to finish a first Camino!

Rated 5 out of 5 stars

Via Francigena experience.

All hotels chosen by Caminoways were excellent, in particular the agriturismo at Passalacqua. The Customer Care team were very helpful in helping us devise our Via Francigena route. The luggage transfers and taxi transfer we availed of went extremely smoothly.

29 May 2026
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Reply from CaminoWays.com

Hi Maura, thank you for taking the time! The agriturismo at Passalacqua is a real favourite of ours, so we're delighted it stood out for you too and it's great to hear the customer care team got your Via Francigena route just right. Glad the luggage and taxi transfers ran smoothly!

Rated 5 out of 5 stars

Excellent communication from the…

Excellent communication from the CaminoWays team with good advice, flexibility and kindness. Locations were great. Booking easy. This is the third time we have booked with CaminoWays and we are already planning our fourth camino. We have recommended CaminoWays to everyone we know who is interested in camino walking! Highly recommended.

13 May 2026
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Reply from CaminoWays.com

Thank a lot Lucinda! A third Camino with a fourth already in the planning is lovely to hear and recommending us to everyone you know is the kindest thing you could do for us. Delighted the advice and flexibility hit the mark again. Buen Camino!

Rated 5 out of 5 stars

The well organised the CaminoWays experience trip and excellent…

The well organised trip and excellent guide. Also the experience of the pilgrimage and the pilgrims I travelled with.

13 June 2026
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Reply from CaminoWays.com

Thank you Steve! A good guide makes an enormous difference, and we'll make sure yours hears this. The people you end up walking alongside are often the part that stays with you longest. Buen Camino!

Rated 5 out of 5 stars

Memorable indeed.

The service and assistance made the planning and trip easier and memorable. Overall experience really great.

14 May 2026
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Reply from CaminoWays.com

Hi Hermien, thank you so much for this lovely review. Making the planning side effortless so you can focus on the walking itself is the whole point, so we're delighted it worked out that way for you. It was a pleasure to be part of your Camino & we hope to help you plan the next one!

Rated 4 out of 5 stars

A great way to plan your Camino

A great way to plan your Camino I think flexibility and choice are it's main advantage. Used them two plan 3 Camino's and planning a fourth.

25 August 2026
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Reply from CaminoWays.com

Hi Christian, thanks a lot for coming back to us three times over! We put a lot of effort into keeping routes, stages and accommodation flexible so each Camino can be shaped around the walker, so it means a lot to hear that's what stands out for you. Whenever you're ready to start on the fourth, we'll be here. Buen Camino!

Rated 5 out of 5 stars

The itinerary worked out very well

The itinerary worked out very well, and the luggage transfers were flawless! All the breakfasts and dinners fantastic! Could not have been better!

12 May 2026
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Reply from CaminoWays.com

Thanks Hans! We're thrilled the itinerary flowed well and the luggage transfers ran like clockwork and it's always lovely to hear the meals were a highlight. A good dinner at the end of a long walking day makes all the difference. We hope to see you on another route soon!

Rated 4 out of 5 stars

Just walk; CaminoWays took care of the rest

Very seamless. Nice hotels.

17 May 2026
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Reply from CaminoWays.com

Thank you, Liane! That's exactly how we want a Camino to feel, nothing to worry about but the path ahead. So glad you enjoyed the hotels. We hope to help you plan another one!

Rated 5 out of 5 stars

Great information provided beforehand…

Great information provided beforehand by your staff, excellent accommodation and meals (apart from the first hotel). Met some lovely people on the Way - what more could you want 😁

16 June 2026
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Reply from CaminoWays.com

Thank you, Julie! Meeting good people on the Way really is the heart of it 😊 Delighted the pre-departure information and most of the accommodation and meals hit the mark — and sorry the first hotel didn't. If you can let us know which one, we'll pass it straight to the team who review our accommodation. Buen Camino!

Rated 5 out of 5 stars

My husband and I had a wonderful…

My husband and I had a wonderful experience on our very first Camino thanks to our rep who listened carefully to what we wanted and then planned an incredible trip including stopovers at just the right time. Our accommodations were exceptional and everything including the pickup from the airport was just as promised. We look forward to planning our next Camino in much the same way. Thank you Camino Ways!

18 May 2026
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Reply from CaminoWays.com

Thanks so much! A first Camino is special and we're delighted yours lived up to it. Getting the stage lengths and stopovers right makes all the difference. Whenever you're ready for the next one, we'd be thrilled to plan it with you.

Rated 3 out of 5 stars

Not as good

This was the second time I have used Camino Ways. I would not recommend them – I found the process of booking impersonal compared to the first time, and the communication – except when luggage went missing – was inadequate.

26 May 2026
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Reply from CaminoWays.com

Dear Mark,

Thank you for taking the time to write this and we're sorry your second Camino didn't live up to the first.

When someone books for a second time we sometimes assume they need less guidance because they already know how it works but that shouldn't mean hearing from us less often and we're sorry that's how it felt.

We're glad we were quick to act when your luggage went missing, but that shouldn't be the only point where the communication stands out. Being in touch throughout is what we aim for and we didn't manage it here.

Thank you for trusting us twice, we're sorry we didn't make more of it.

Rated 5 out of 5 stars

Responsive Service!

The sales and booking teams are all very responsive and explain options well.

6 June 2026
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Reply from CaminoWays.com

Short and specific, so the reply matches:

Option 1

Thank you, Andy! Being quick to respond and clear about the options is something our sales and booking teams work hard at, so it's great to see that recognised. We'll pass your comments on to them. Happy walking!

Option 2

Thanks Andy! There are a lot of routes and stage combinations to weigh up, so we'd rather take the time to explain them properly than rush anyone into a booking. Lovely to hear that came across!

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