CaminoWays.com Reviews 

780
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the trip itineraries are exceptionally well organized and stress free. Travelers enthusiastically praise the seamless luggage transfers, helpful guides, and comfortable, clean accommodations throughout the route. Some reviewers were not happy with specific accommodations located far away from the main trail or town centers. A few other people also felt that certain properties lacked adequate cleanliness, while others encountered issues with poor food standards or unhelpful staff. Additionally, a small group of consumers reported occasional problems regarding mismanaged luggage logistics or unexpected itinerary changes.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth logistics and reliable luggage transfers that made... See more

Location

Customers consistently note ambiguous experiences with location, as opinions on where they stayed vary widely... See more

User experience

Users describe positive interactions with user experience, highlighting how reliable planning and seamless... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members and tour guides as... See more

Quality

People report positive experiences with quality, highlighting that the accommodation was generally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chose to have Camino Ways book our accommodations and to transfer our luggage. So glad we did! Excellent accommodations- although some outside of town, was well worth it! - and our luggage was alwa... See more

Company replied

Rated 5 out of 5 stars

All well organised no issues. One thing to note - walk was harder than anticipated and just as well we were fit before starting! 27k sometimes on very hilly terrain in temperatures reaching 30C and... See more

Company replied

Rated 5 out of 5 stars

My partner and I are not good at planning things together. Add in the last minute nature of our trip (1 month before departure), and the realization that we would be booking >10 different hotels in >... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Camino Ways. The hotels they booked us in were all good. The last hotel in Baiona was fabulous. It was a mystery. We left our luggage each day and it arrived at our nex... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

At caminoWays.com, we all share a common passion: The Camino de Santiago. As one of the most loved tour operators for the Camino, we have been helping pilgrims discover the joy of the Camino de Santiago for more than 15 years. When booking with us, there is no intermediary. We have great connections and relationships with local businesses along the Camino, and we book local hotels, taxis and guides for you directly. This is the belief on which CaminoWays has been built, and this personal touch gives our clients a high degree of satisfaction.

Your Camino, in safe hands

Written by the company

Walk the Camino with confidence
For over 15 years, we’ve helped pilgrims enjoy the Camino with carefully selected accommodation, luggage transfers and support throughout their journey.

Support throughout your Camino

We’re here when you need us

We’re here when you need us
From the moment you book until you finish your journey, our team is here to support you. If something unexpected happens along the way, you can contact our 24/7 emergency support team for help.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(780)

349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The details

The details! Not only did you provide wonderfully descriptive (and accurate) details of our days hiking, all was properly arranged, and there were no SNAFU's or surprises. Thank you for making this trip happen, and on such short notice too

18 August 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Padraic,

Thank you for this! The detail in our route notes is something we take real pride in, so it's great to hear they were accurate on the ground and that everything ran without a hitch.

Buen Camino and we hope to help you plan the next one!

Rated 5 out of 5 stars

Our Second Camino

This was our second Camino this time the Portuguese Camino. Like the first one we found everything was well organised and the accommodation & bags service were very good.
Nothing was a problem & communication with any queries was handled promptly.

17 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Glenn,

Thank you for coming back to us for a second Camino, that means a lot! Delighted the Portuguese route lived up to the first and that the accommodation, luggage service and our team's responses were all up to scratch.

Buen Camino and here's hoping there's a third!

Rated 5 out of 5 stars

Great job helping us plan our Camino…

Great job helping us plan our Camino and ensuring that our accommodations and bag transfers went as planned. Thanks!

18 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Mark,

Thank you for the kind words! Glad we could help shape the plan and that the accommodation and bag transfers all went as they should.

Buen Camino and we hope to see you on another route soon!

Rated 5 out of 5 stars

Great organization, very reliable

We worked through Camino Ways in planning our Camino trip. They were excellent, responded quickly and gave great suggestions. Our pilgrimage went flawlessly and the places we stayed at exceeded our expectations. Shuttle drivers were prompt and friendly. Food was excellent.

22 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Tim,

Thank you for such a generous review! It's wonderful to hear the planning suggestions hit the mark and that the accommodation exceeded expectations, we'll be sure to pass your praise on to our drivers and hosts too.

Buen Camino and we hope to plan your next pilgrimage!

Rated 5 out of 5 stars

CaminoWays did a fabulous job of…

CaminoWays did a fabulous job of dividing up our days into manageable walks, selecting comfortable hotels, schlepping our luggage to the next donation, and working through a couple of tricky issues. We would only travel the Camino with CaminoWays if we do it again, and we share our satisfaction with everyone who intends to go in the future.

22 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Margaret,

Thank you for such a lovely review! Getting the daily stages right makes all the difference, so we're delighted the walks felt manageable, the hotels comfortable and that our team sorted those trickier moments for you.

Buen Camino and thank you for spreading the word!

Rated 5 out of 5 stars

A great experience on the cycling Coastal Camino

Well organised tour and particularly good pre tour communication! Outstanding accommodation in the main, highlights being the paradors.

19 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Mr Smith,

Thank you for the great feedback! We're really pleased the pre-tour communication set you up well for the Coastal Camino by bike and the paradores are always a highlight, so glad they lived up to it.

Buen Camino and we hope to see you on another route!

Rated 5 out of 5 stars

We received everything we were promised…

We received everything we were promised and had asked for

1 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Lizette,

Thank you for the review! Delivering exactly what we promise is the standard we hold ourselves to, so it's good to hear we met it.

Buen Camino and we hope to help with your next Camino!

Rated 3 out of 5 stars

The Luggage transport and Lost and…

The Luggage transport and Lost and Found Recovery service (Mailboxes Unlimited in Coimbra) services were excellent. Three hotels were unsatisfactory: Hotel o Bras (rude service); Solar da Rainha (no wifi for guests, reheated leftovers for the evening meal); Conimbriga Hotel do Paco (10 miles off the Caminho).

13 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Edward,

Thank you for taking the time to give us this level of detail, it's genuinely useful. We're glad the luggage transfers and the lost-property recovery in Coimbra worked well for you.

The three hotels are a different matter and we're sorry they let the trip down. We're passing your comments on each one to our accommodation team to take up directly with the properties and review their place on the route.

Buen Camino and thank you again for your feedback.

Rated 5 out of 5 stars

Accommodations and luggage transport…

Accommodations and luggage transport were excellent.

15 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi David,

Thank you for the review! Great to hear the accommodation and luggage transfers were spot on.

Buen Camino and we hope to see you on another Camino soon!

Rated 5 out of 5 stars

I've used Camino Ways twice

I used Camino Ways for the Portuguese route of the Camino in 2025, self guided, and the Tuscany portion of the Via Francigena in 2026, guided. Both were great experiences - I so appreciated not needing to wonder where I'd sleep each night! Good accommodations, great communication with CaminoWays support staff when needed.

18 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Jeanine,

Thank you for trusting us twice and on two very different trips! Taking the "where will I sleep tonight?" worry off your shoulders is exactly what we're here for, so we're delighted both the Portuguese Camino and the Tuscan Via Francigena delivered.

Buen Camino and we hope there's a third on the horizon!

Rated 5 out of 5 stars

This was our second Camino with Camino…

This was our second Camino with Camino Ways. They make the process simple and are adaptable to your needs. The accommodations were all very nice and conveniently located to the Camino. We also used the pick up and delivery to the airport this time and it was flawless. Luggage transfers also went smoothly. Definitely recommend!

23 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you for coming back to us for a second Camino! Great to hear the accommodation was well placed along the route and that the airport transfers and luggage transfers all ran without a hitch.

Buen Camino and we hope to help you plan a third!

Rated 5 out of 5 stars

We had the best time

We had the best time. Transport and hotels were absolutely adequate. I asked for extra luggage transfer and it was arranged immediately and payment link sent and sorted. Can't wait to do our next Camino. Thank you to everyone on the Team for your patience in dealing with two different countries and time zones, and 5 people who all had different wants or needs. All went very smoothly. Very much appreciated, Lou

7 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Lou,

Thank you for such a warm review! Coordinating five people across two countries and time zones is exactly the sort of puzzle our team enjoys, so it's lovely to hear it all came together smoothly and that the extra luggage transfer was sorted straight away.

Buen Camino and we can't wait to help with your next one!

Rated 2 out of 5 stars

Accommodations not where we asked for them

We asked for accommodations in the central historic areas of the towns we would be in and instead we often found we had to walk additional miles and were not in the center of activities. We often took an Uber or taxi back to the town so we could see it. Some maps were WAY wrong. Having us go into wear a bridge was completely gone for years or way off where the Camino trail really was.

1 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Pat,

Thank you for your feedback and we're sorry the locations didn't work as you'd hoped.

We do aim to book centrally wherever possible, though on some stages the availability along the route is limited and the closest options sit outside the historic centre. Our records show the only itinerary change requested during your trip was a move from Teo to Santiago, which unfortunately we weren't able to accommodate at that stage.

On the maps, we'd genuinely like to look into this. If you could email us the specific stages where the route notes were wrong, we'll check them against our current documentation and update anything that needs correcting.

Thank you for flagging it.

Rated 4 out of 5 stars

From the beginning were easy

From the beginning were easy, helpful and prompt in providing information concerning our trip.

11 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Steve,

Thank you for the kind words! Being easy to deal with and quick with the information you need is exactly what we aim for, so it's great to hear we got that right from the start.

Buen Camino and we hope to help with your next trip!

Rated 4 out of 5 stars

Well organized and executed arrive…

Well organized and executed arrive overall.

13 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi David,

Thank you for the review! Glad everything was well organised and ran smoothly from start to finish.

Buen Camino and we hope to see you on another route soon!

Rated 5 out of 5 stars

Everything went well

Everything went well. Good Hotels and my luggage transport was very good

12 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Guta,

Thank you for the review! Great to hear the hotels were good and your luggage was where it needed to be every day.

Buen Camino and we hope to welcome you back!

Rated 5 out of 5 stars

The booking was easy and all the…

The booking was easy and all the accommodation and luggage transfers went well.

1 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Colin,

Thank you for the review! Glad the booking was straightforward and that the accommodation and luggage transfers all ran as they should.

Buen Camino and we hope to help with your next one!

Rated 5 out of 5 stars

Camino Ways is easy to use and well priced

Camino Ways is smooth. The itineraries are detailed and easy to follow. They responded to all my questions before I booked and were readily available during our walk. I have already recommended Camino Ways to others and would definitely use them again.

7 June 2026
CaminoWays.com logo

Reply from CaminoWays.com

Thank you for such a generous review! Detailed itineraries and being there when questions come up — before booking and out on the trail — is exactly what we work towards, so it's great to hear it landed.

Buen Camino and thank you for recommending us!

Rated 5 out of 5 stars

Easy website for planning our trip

Easy website for planning our trip. Great options. Good hotels that were comfortable and clean. Fantastic luggage transfers between hotels. Very reliable which made for a stress free camino experience! We would definitely use them again!

23 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Ruth,

Thank you for the lovely review! A stress-free Camino is exactly the goal, so we're delighted the planning was easy, the hotels comfortable and the luggage always where it should be.

Buen Camino and we hope to see you back on the trail!

Rated 5 out of 5 stars

Thank you for helping us plan a most…

Thank you for helping us plan a most memorable Camino! Thank you for your responsive team from start to finish, following through on all the planning was so helpful! We loved all of the accommodations “along the way”, and when we asked for an adjustment to one of our lodging you provided an excellent alternative. Our luggage transfer crew was efficient, timely and perfect. We loved! Everything about our trip. We couldn’t have done it without you! Thank you!! (Group of 5) we are so grateful for Camino Waya!

17 May 2026
CaminoWays.com logo

Reply from CaminoWays.com

Hi Sara,

Thanks, what a wonderful review to read! Delighted the accommodation along the way was such a highlight, that we could find you a great alternative when you needed a change and that the luggage crew were spot on for all five of you.

Buen Camino and thank you for choosing us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look