Campernation Reviews 

77
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional advice, guidance, and helpfulness, making the overall experience smooth and pleasant. Many people highlight the excellent customer service, noting quick replies to queries and a professional, supportive approach. Reviewers also appreciate the super fast delivery and the quality of the products received, often arriving earlier than expected. However, some customers noted issues with customer service, experiencing a lack of response or rude interactions. A few other people also felt that delivery services were problematic, with items arriving late, missing parts, or containing incorrect components.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as 5-star, excellent, and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases, such as... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and super fast delivery... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have been a 5 star but customer service wasn't great, I asked several times about a fixing kit and no response.

Rated 5 out of 5 stars

Excellent advice and guidance from Phil on awnings before purchase. No pressure selling just genuine advice and support. Great price when purchased and fast delivery also offer of guidance by phone... See more

Company replied

Rated 5 out of 5 stars

Regular contact after initial request for quote. Had a reminder which I was happy with and they matched a cheaper price from someone else. When matched price increased, Phil held original one for ord... See more

Rated 5 out of 5 stars

Phil is an outstanding retailer and his after sales communication is second to none. He has helped me to get an awning delivered to Portugal and whilst there were many many problems with the Portug... See more

Company replied


Company details

  1. #71 of 79 best companies in Camping Shop
  2. #18 of 20 best companies in Caravan Supply Shop

Written by the company

At CamperNation, we're not just retailers—we're fellow adventurers who understand the joy of outdoor living. We specialise in premium products for caravan enthusiasts, motorhome owners, and glamping businesses, carefully selecting only the finest awnings, accessories, glamping structures, saunas, and outdoor essentials that enhance your experience under the open sky. What truly sets us apart is our dedication to personalised service. Finding the perfect awning for your seasonal pitch or the ideal luxury glamping pod for your site requires expertise and attention to detail. That's why we offer one-on-one consultation with product specialists, custom sizing assistance tailored to your specific setup, and friendly, knowledgeable support throughout your purchase journey. Our customers often tell us how refreshing it is to speak with real outdoor enthusiasts who understand both the products and the lifestyle. We partner with reputable brands known for exceptional craftsmanship and durability. Every product we offer delivers genuine value—not just in competitive pricing, but in longevity, performance, and the enjoyment it brings to your outdoor adventures. As an independent British business, CamperNation was built on authentic passion for outdoor living, deep product knowledge, and unwavering trust with our customers. We take pride in helping people discover the perfect balance of freedom and comfort that makes outdoor life so rewarding. Whether you're upgrading your seasonal pitch, expanding your glamping business, or preparing for your next touring adventure, the CamperNation team is here to support your journey every step of the way.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(77)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish

From start to finish, the customer service was brilliant, we always got a response within a day,sometimes it was in minutes. Very helpful and informative.
I would highly recommend this company,their prices are highly competitive and the service first class really couldn't fault them.Great experience

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Phil is an outstanding retailer and his…

Phil is an outstanding retailer and his after sales communication is second to none.
He has helped me to get an awning delivered to Portugal and whilst there were many many problems with the Portuguese customs procedures, which turned out to be a logistical nightmare, he has stayed in constant touch throughout both with myself and the delivery company
I can not praise this company highly enough as it is one of the most professional companies that I have had the pleasure to do business with
I would highly recommend them.

19 December 2025
Unprompted review
Campernation logo

Reply from Campernation

Thank you very much for the review. I’m really glad we were able to get everything sorted and thanks again for your patience!

Rated 5 out of 5 stars

Great company to buy from

I will definitely use this company again. Easy to deal with great customer service by Phil and fridge delivered as promised

8 December 2025
Unprompted review
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Reply from Campernation

Thanks very much for the review Kevin, glad we could help

Rated 5 out of 5 stars

Impressed with service

Kept informed-quick response to query via email - pleasant respectful support.
Arrived on time.
New what I wanted but didn’t know which was best place to buy it - scrolling your site convinced me to use yours.

2 December 2025
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Reply from Campernation

Thanks very much for taking the time to leave us a review - glad you were happy with the service too

Rated 5 out of 5 stars

Very knowledgeable staff

Communication was A1. Phil is very knowledgeable about products he sells. Awning arrived super quick, would highly recommend.

17 November 2025
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Reply from Campernation

Thanks very much for taking the time to leave a review - glad we could help!

Rated 5 out of 5 stars

Fantastic experience with this company

Fantastic experience with this company. When we purchased our Full Awning the carpet was out of stock we were given a date when the carpet would probably be sent to us and true enough it arrived. We would definately use this company again.

18 November 2025
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Reply from Campernation

Thanks for sharing your experience, Esther. I’m really glad everything arrived as expected, and I hope you get plenty of use from your new awning.

Rated 5 out of 5 stars

One of the best companies I’ve ever…

One of the best companies I’ve ever dealt with nothing was to much trouble and Phil was brilliant very helpful.

27 October 2025
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Reply from Campernation

Thank you very much for your kind words – we really appreciate you taking the time to share that. Very glad to hear you had a good experience, and it was a pleasure helping you.

Rated 5 out of 5 stars

Great service.

Great service. Kept up to date. Also got advice. Waiting on stock to place another order

27 October 2025
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Reply from Campernation

Thank you for the lovely feedback – I’m really pleased to hear you were happy with the service and advice. We’ll be in touch as soon as the new stock arrives, and I appreciate you coming back to order again.

Rated 5 out of 5 stars

Very good service and knowledgeable…

Very good service and knowledgeable helpful staff

13 October 2025
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Reply from Campernation

Thank you very much for your review – I’m really glad to hear you were happy with the service and found the team helpful. We really appreciate the feedback.

Rated 5 out of 5 stars

Campernation an excellent resource

Super resource for everyone who has a camper/caravan and enjoys the lifestyle. Really informative!

13 October 2025
Unprompted review
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Reply from Campernation

Thanks very much for your kind words Anne — really glad you’ve found our website useful!

Rated 5 out of 5 stars

Excellent customer service!

Wouldn't hesitate to buy from Campernation again. Phil was so knowledgeable and understood our specific needs. Alongside Walker awnings, Phil took great care to ensure that the right awning was purchased. Great communication and support. Many thanks!

28 August 2025
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Reply from Campernation

We really appreciate the kind words and delighted to hear you're happy with the service - thanks!

Rated 5 out of 5 stars

Great customer service, highly recommended company

Great customer service, communication was excellent, and they were very willing to help with queries. Awning arrived quickly, and subsequent queries were answered promptly.
Very good pricing on their awnings and accessories.
Highly recommended

28 August 2025
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Reply from Campernation

Thanks very much for recommending us - enjoy your new awning!

Rated 5 out of 5 stars

Fabulous service

Fabulous service, extremely responsive. Nothing too much trouble
Love our new awning.

28 August 2025
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Reply from Campernation

Really glad to hear you're enjoying your new awning!

Rated 5 out of 5 stars

They know thier stuff. Campers

Staff spent time on phone to explain which awnings would be best for my motorhome. How yo set the awning up. They also explainef that zI would be missing part of the order as there were non available at the time but once that part was back in stock the would have it sent to me at no cost. Brilliant

28 August 2025
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Reply from Campernation

Thanks for the great feedback. We're really glad we could help - hope you enjoy using your awning!

Rated 5 out of 5 stars

Great Customer service

Very helpful in selecting the right awning. Great communication and delivered very quickly.

28 July 2025
Campernation logo

Reply from Campernation

Thanks for the great review – glad we could help and get it to you quickly!

Rated 5 out of 5 stars

Well being new to camping and worrying…

Well being new to camping and worrying about purchasing my first awning phil helped right from the start gave him details of my van came back with the correct sizes but i also wanting to check this as my van is in spain i had to wait few months to do this after getting back from checking this i recontacted phil to confirm he was right i already done alot of research on awnings and had one imperticular in mind phil found this straight away and even set up for me to collect straight from the warehouse as this was close to me to save any hassel with delivary i cant reccomend phil enough out of a few shops i tried campernation was deffinatley most helpfull anything i need in future will be straight back to this shop thanks again phil for all your help and paitence

22 July 2025
Unprompted review
Campernation logo

Reply from Campernation

Thanks very much for the review – really glad we could help make things easier, especially with the extra steps around checking sizing and collection. Appreciate you coming back to CamperNation, and we're always here if you need anything in future.

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