Ordered a spare part for bike rack but received totally the wrong part. I phoned up the company at 4.58pm and was shocked, firstly that they had a phone number where I could speak to an English human... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a Mobiframe back seat and flooring system from Camper Warehouse in July. Fairly priced and fantastic with their knowledge of the seating, also very helpful when we arrived to collect. After we... See more
Company replied
Amazing delivery time. My goods came so fast I didn't have time to arrange the delivery. Luckily too big to steal. I haven't opened the packaging yet but I'm assuming everything is OK. I will defin... See more
Company replied
Ordered fiamma 45 awning which arrived fine. However fiamma no longer supply the 3no. Standard brackets as standard and not amended on there website. However on contacting camper warehouse, they were... See more
Company replied
Company details
- #9 of 10 best companies in Van Accessories Shop
Written by the company
Camper Warehouse is a trusted UK supplier of campervan conversion parts and accessories, including Mobiframe beds, diesel heaters (Eberspacher & Webasto), and awnings from Fiamma and Dometic. We cater to a wide range of vans including VW Transporter, Ford Transit, Fiat Ducato and more. As an authorised Mobiframe dealer for the UK leisure industry, we offer expert advice, quality products, and fast nationwide delivery.
Contact info
Camper Warehouse, Plantagenet Trading Estate, CV35 0HU, Kineton, United Kingdom
- 01608 661717
- sales@camperwarehouse.co.uk
- camperwarehouse.co.uk
4.3
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very quick delivery
17 September 2024
Reply from Camper Warehouse
Hi Tony,
Thank you so much for taking the time to leave us a 5-star review!. We're truly grateful for your kind words, and we're thrilled to hear that you were happy with the quick delivery.
Your feedback means a lot to us, and it motivates our team to keep providing the best service possible.
If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks again for choosing Camper Warehouse.
Warmest regards
The Camper Warehouse Customer Service Team
Reply from Camper Warehouse
Hi Chris,
Thank you so much for your kind words and five-star review.
We're thrilled to hear that you were pleased with our pricing and prompt delivery. It truly means a lot to us that you took the time to share your experience.
Providing great service at an affordable price is always our goal, and we're grateful for the opportunity to serve you.
We look forward to helping you again in the future. Thanks once again for choosing us.
Warmest regards
The Camper Warehouse Customer Service Team
Great price and prompt delivery
2 September 2024
Reply from Camper Warehouse
Thank you so much for your wonderful five-star review.
We're truly grateful for your feedback and are so happy to hear that you were satisfied with both our pricing and delivery.
Providing excellent service is always our top priority, and it’s humbling to know that we could meet your expectations.
We appreciate your support and look forward to serving you again in the future.
Warmest regards
The Camper Warehouse Customer Service Team
Reply from Camper Warehouse
Hi Andrew,
Thank you so much for your wonderful five-star review.
We are truly grateful for your kind words and support.
It's our pleasure to serve you, and we're humbled to know that we met your expectations.
Your feedback motivates us to keep delivering the best experience possible.
We look forward to welcoming you back soon.
Thank you again for choosing us.
Camper Warehouse Customer Service Team
Great seller.
Great prices, great products and great customer service.
Happy to recommend this business to others and would definitely use again.
23 August 2024
Reply from Camper Warehouse
Hi Tom,
Thank you so much for your fantastic review.
We're thrilled to hear that you had such a positive experience with our products, prices, and customer service.
It means a lot to us that you'd recommend our business to others and consider using us again.
Your support and kind words motivate us to keep delivering the best for our customers.
We look forward to serving you again in the future.
Warmest regards
The Camper Warehouse Customer Service Team
Avoid Avoid
I had order a Fiamma back box of these that hasn't been delivered and they have sent me a fraudulent piece of paper with a fake signature on it and are saying it been delivered but not to me avoid at all cost James from there has no costumer service
17 August 2024
Reply from Camper Warehouse
Hi Emma,
Thank you for sharing your feedback with us. We sincerely apologise for the issues you've encountered with your recent order. We take your concerns very seriously, especially regarding the delivery and the documents provided.
Please be assured that we are already in touch with you to resolve this matter as quickly as possible.
Our team, including James, is committed to ensuring our customers receive the best service, and we regret that your experience did not reflect that.
We appreciate your patience and understanding as we work to address this situation. Thank you again for bringing this to our attention.
The Camper Warehouse Customer Service Team
Quick and easy to order
Easily found the product I wanted online. Quick and simple to order and turned up the next day. Fitted perfectly. Delivery costs felt a little high for a very small, lightweight item but overall very pleased
21 August 2024
Reply from Camper Warehouse
Thank you so much for your fantastic review.
We're thrilled to hear that you found exactly what you were looking for on our site and that the ordering process was quick and easy. It's great to know that your item arrived the next day and fit perfectly—just what we aim for.
We appreciate your feedback regarding the delivery costs and will definitely take it into consideration as we continue to improve our services.
We're always striving to provide the best possible experience for our customers, and your input is invaluable in helping us achieve that.
Thanks again for choosing us, and we hope to serve you again soon.
Warmest regards
The Camper Warehouse Customer Service Team
Reply from Camper Warehouse
Hi Robert,
Thank you so much for your wonderful review. We're truly humbled and grateful for your kind words.
Providing friendly service and quick delivery is something we take pride in, and it's incredibly rewarding to know that it made a positive impact on your experience.
Your support means the world to us, and we're so glad we could serve you. We look forward to assisting you again in the future. Thanks for choosing us,
Warmest regards
The Camper Warehouse Customer Service Team
Order no 48517. Wrong item sent
Order no 48517
Samba mixer tap 33mm
Sent out tap which is not the same as the photo in description .
Emailed the company twice and also contacted them on their own "contact us" website page with no response.
Now in the process of making a claim through my credit card.
Update.
After a phone call from the company and a sincere apology and explanation I am now happy with the outcome of the situation.
14 August 2024
Unprompted review
Reply from Camper Warehouse
Hi Michael,
I am deeply sorry to hear about your recent experience with us regarding Order No. 48517. We genuinely appreciate your feedback and are sincerely grateful that you took the time to bring this issue to our attention.
I want to extend our sincerest apologies for the mix-up with the Samba mixer tap and for the frustration caused by the lack of response to your emails and messages. This is certainly not the level of service we strive to provide, and I understand how disappointing this situation has been for you.
Unfortunately, it seems that your messages did not reach us, and we apologise for this oversight. Please know that this is not typical of our service, and we are taking steps to ensure this does not happen again in the future.
To resolve this matter as quickly as possible, my colleague will be reaching out to you directly to discuss the next steps and ensure that we make things right. We value your business and would like to do everything we can to regain your trust.
Thank you for your patience and for giving us the opportunity to address this issue.
Warmest regards
The Camper Warehouse Customer Service Team
Very quick delivery
13 August 2024
Reply from Camper Warehouse
Thank you for your fantastic five-star review.
We're thrilled to hear that you were impressed with our speedy delivery.
Getting your product to you, quickly is just one of the ways we aim to make your experience with Camper Warehouse exceptional.
If there's anything else you need, we're here and ready to help. Happy camping, and thanks for choosing us.
Warmest Regards
The Camper Warehouse Customer Service Team
Kept me updated
Kept me updated on the order and also sent an alternative as well as what was ordered.
15 August 2024
Reply from Camper Warehouse
Thank you for your incredible five-star review!.
We're so pleased to hear that our communication and service exceeded your expectations.
Keeping you updated and ensuring you have the best options available is what we strive for at Camper Warehouse.
We're glad that the alternative worked out alongside your original order.
If you need anything else for your adventures, we're always here to help. Thanks again for choosing us, and happy camping! 🌟🏕️
The Camper Warehouse Customer Service Team
Reply from Camper Warehouse
Thank you so much for your fantastic five-star review.
We're thrilled to hear that your Camper Warehouse product arrived promptly and met your expectations.
It's our top priority to ensure our customers have a seamless experience from start to finish, and we're delighted that we could deliver for you.
If you ever need anything else, we're here to help.
Warmest regards
The Camper Warehouse Customer Service Team
Reply from Camper Warehouse
Thank you so much for your fantastic review.
We're thrilled to hear that you found both our prices and service to be top-notch.
It means a lot to us that you took the time to share your positive experience.
We're committed to continuing to provide great value and exceptional service, and we look forward to serving you again in the future. Thanks for choosing us.
Camper Warehouse Customer Service Team
Great price, genuine product.
Great price. Genuine product, not a replica.
Only problem was the courier was tragic and took four extra days to deliver.
5 August 2024
Reply from Camper Warehouse
Thank you for your review and for recognising our commitment to providing great prices and genuine products.
We sincerely apologise for the delay caused by the courier.
Although we delivered on time, we understand the frustration this caused and agree it wasn't acceptable.
We've addressed this issue with the courier to ensure it doesn’t happen again.
Your feedback is invaluable, and we're grateful for your understanding.
Thank you for your business and for giving us the opportunity to improve.
The Camper Warehouse Customer Service Team
Fast delivery good site
30 July 2024
Reply from Camper Warehouse
Hi David, Thank you so much for your five-star review.
We're thrilled to hear that you had a great experience with our fast delivery and found our site to be user-friendly.
Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again soon.
Warmest regards
The Camper Warehouse Customer Service Team
Ordered new fridge
Ordered new fridge. Shipped immediately and now installed on my boat.
Works perfectly
21 July 2024
Reply from Camper Warehouse
Hi Steve,
Thank you so much for your fantastic five-star review.
We're thrilled to hear that your new fridge arrived quickly and is now installed on your boat, working perfectly.
It's great to know that our prompt shipping met your expectations.
We're grateful for your support and humbled by your kind words. If you need anything else or have any questions in the future, don't hesitate to reach out.
Enjoy your time on the water with your new fridge.
Warmest regards
The Camper Warehouse Customer Service Team
took a few days otherwise great service…
took a few days otherwise great service thank you.
16 July 2024
Reply from Camper Warehouse
Hi there,
Thank you for your five-star review. We're glad to hear that you found our service to be great, and we appreciate your understanding regarding the few days it took.
Your feedback is invaluable to us, and we're grateful for your support.
If there's anything else you need in the future, please don't hesitate to reach out. Thank you once again for choosing us.
Warmest regards,
The Camper Warehouse Customer Service Team
Quick delivery
21 July 2024
Reply from Camper Warehouse
Hi Nigel,
Thank you for your five-star review.
We're thrilled to hear that you were pleased with the quick delivery.
Your satisfaction is our priority, and we're glad we could meet your expectations.
If you need anything else, don't hesitate to reach out.
We appreciate your support and look forward to serving you again.
Warmest regards
The Camper Warehouse Customer Service Team
good price and delivery was rapid.
15 July 2024
Reply from Camper Warehouse
Hi Roger,
Thank you for your fantastic five-star review.
We're delighted to hear that you were happy with both the price and the rapid delivery. Your satisfaction means a lot to us, and we're thrilled we could meet your expectations.
If there's anything else you need, feel free to reach out.
We appreciate your support and look forward to serving you again in the future.
Warmest regards
The Camper Warehouse Customer Service Team
Superb Service
Superb service especially given the firm were relocating to new premises too.. great price, great quality! Shout out to James for his help.. many thanks 😊 👍
11 July 2024
Reply from Camper Warehouse
Hi Geoffrey,
Thank you so much for your glowing five-star review.
We're thrilled to hear that you received superb service, especially during our relocation to new premises.
It’s wonderful to know that you found our prices and quality to be great.
A special shout out to James for going above and beyond to assist you—he’ll be delighted to hear your kind words.
We truly appreciate your support and are grateful for your feedback.
If you need anything else, don't hesitate to reach out. Many thanks again.
Warmest regards
The Camper Warehouse Customer Service Team
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