Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had issues with my booking and campstar kindly adressed the problem within 24 hours. For US bookers... note that they are a European company and the US phone number was not active during working hou... See more
Company replied
I booked my vehicle and made a typo in e-mail address. Bot on the website suggested contact with support team and in few hours they corrected my mistake. Everything is in order now. I suppose that if... See more
Company replied
I recently contacted Campstar regarding a final payment for a campervan rental. I had some concern that this payment hadn't arrived as it didn't appear on my Campstar account. I contacted Campstar's... See more
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Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
SEARCH NOW
Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
4.3
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent!
I booked a Camper last month but I had some problem with payment because I hadn't a credit card yet, so I contacted the assistance that help me to extend my payment link until I have solved my problem.
They are so kind and available to help you with every issue.
12 November 2024
Unprompted review
Reply from Campstar GmbH
Thank you very much for your great feedback! We are very pleased that you were satisfied with your experience with us. :)
Best regards,
Your Campstar Team
Top support
Very helpful staff. Helped us in every question and service. You got also fast a feedback on your questions.
8 November 2024
Unprompted review
Reply from Campstar GmbH
Thank you so much for this wonderful review! We are very pleased to hear that you had such a positive experience with us :)
Best regards,
Your Campstar Team
Change of reservation
We had to change our original vehicle reservation to a smaller vehicle.
Communication with support by phone and email was easy.
I was kept up to date every step of the way. The support was very friendly and helpful.
5 November 2024
Reply from Campstar GmbH
Thank you so much for your wonderful review! We're over the moon to hear that we exceeded your expectations and that you enjoyed our service :)
Best regards,
Your Campstar Team
Great booking experience
The bookingprocess is great and realy straight forward. Also the bookingconfirmation looks nice and you have everything in one mail.
I made a mistake when i booked and wrote to the support, the time until they answered was a bit slow (3working days), thats why i gave 4/5 Stars
4 November 2024
Unprompted review
Reply from Campstar GmbH
Many thanks for your review! We’re so glad our service met your expectations :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Danke, dass Du sich die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir sind begeistert, dass Du mit unserem Service zufrieden bist :)
Beste Grüße,
Dein Campstar Team
Everything was working well
11 October 2024
Reply from Campstar GmbH
Thank you very much for your positive review! We are very happy to hear that you are satisfied with your experience with us :)
Best regards,
Your Campstar Team
Unnecessarily complicated
Rate is displayed in a different currency than what gets actually charged to the credit card. Very intransparent.
Second payment to be made within one day is a joke. Why so complicated? Let's make one full payment instead.
No possibility to add an extra driver when booking.
The only reason to use Campstar is because I get a corporate discount. There are better booking platforms beside that.
30 September 2024
Reply from Campstar GmbH
Good Afternoon,
Thank you for sharing your experience with us. We greatly value customer feedback as it helps us continually improve our services.
I’d like to clarify that all bookings are processed in the local currency of the vehicle collection country. Before you finalize your payment, we provide a message regarding this, and you can also find this information in our terms and conditions. At this time, we don’t offer the option to pay in full, but we communicate payment conditions and deadlines throughout the booking process.
Regarding your booking, I want to highlight that it already includes a free additional driver, which is why it’s not listed to be added as an extra. I've requested our team to review the offer details to ensure that this information is clearly displayed.
We strive to present all information as transparently as possible, but if you have any further questions, please don’t hesitate to reach out via live chat, email, or phone. Our team is always happy to help.
Kind regards,
Your Campstar Team
Attention, you will be charged in the local currency of rental location
Attention, you will be charged in the local currency of the rental location! Foreign fees may apply to the credit card.
It is only displayed via the mouseover text, so it can be quickly overlooked
8 September 2024
Reply from Campstar GmbH
Hello, thank you for sharing your concerns with us. We take your feedback seriously and will look closely at the points you have mentioned to improve our services. Please let us know how we can be of assistance by contacting us at support@campstar.com.
Best regards,
Your Campstar Team
Customer support is good
Customer support is good. Offers are good as well.
What is a bit annoying: The search algorithm is buggy. Cars that popped up before, are not popping up for the same search hereafter. When you search again, the previous cars pop up again.
9 August 2024
Reply from Campstar GmbH
Thank you for your positive review! We are very happy to hear that you are satisfied with your experience with us :) and thank you for your feedback regarding the vehicle search on the website, we are trying to fix it to ensure the satisfaction of the booking !
With best regards,
Your Campstar Team
Great UX!
easy to use system
clear und straight forward
cheaper then the provider himself ;)
(will book again if it stays that way)
27 July 2024
Reply from Campstar GmbH
Vielen Dank, dass Du sich die Zeit genommen hast, uns eine Bewertung zu hinterlassen! Wir sind begeistert, dass Du mit unserem Service zufrieden bist :)
Beste Grüße,
Dein Campstar Team
No confirmation about payment of money
I really don't like the fact that, even though the money for the reservation has been paid in full, I don't receive any confirmation that the money has been received.
This is absurd in this day and age.
3 March 2024
Reply from Campstar GmbH
Hallo Rene, es tut uns leid zu hören, dass Du mit unserem Service unzufrieden warst. Deine Meinung ist uns wichtig, und wir schätzen Dein Feedback. Wir haben Dir bereits eine E-Mail mit der Zahlungsbestätigung gesendet und hoffen, dass wir da alle Deine weiteren Anliegen persönlich klären können.
Mit freundlichen Grüßen
Dein Campstar Team
Reply from Campstar GmbH
Thank you for taking the time to leave us such a great review! We are delighted that you are satisfied with our service :)
With king regards,
Your Campstar Team
Really competent and friendly / Kompetent und freundlich
Sandra is a really competent and sympathetic employee who takes time for the customers and pays attention to their special needs.
Sandra ist eine wirklich kompetente und sympaitsche Mitarbeiterin, die sich sehr viel Zeit nimmt für die Buchungen. Dabei war sie immer höflich und freundlich. Gerne wieder!
11 July 2024
Unprompted review
Reply from Campstar GmbH
Deine Bewertung hat uns den Tag versüßt! Wir freuen uns, dass Du mit unserem Service sehr zufrieden warst :)
Liebe Grüße,
Dein Campstar Team
Order process was quick and flawless
Order process was quick and flawless, confirmation of the order was sent in time.
26 June 2024
Reply from Campstar GmbH
Thank you for your enthusiastic review! We are delighted that we were able to contribute to your positive experience :)
With king regards,
Your Campstar Team
Great customer service :-)
Had to cancel a reservation just hours after making it. Easy and direct communication with a physical person disclosing her name (as opposed to anonymous email correspondence).
Swift follow-up on the cancellation request - easy handling.
Based on this experience, I would definitely book with Campstar next time I want to make an RV holiday.
26 June 2024
Unprompted review
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are very pleased that you are satisfied with our service :)
With king regards,
Your Campstar Team
Processing CC payment as cash advance
Campstar processed my credit card payment as cash advance creating cash advance fees and interest charges. After complaining, Campstar agree to refund me the fees incurred, however, almost two month later another cash advance fee show up on my credit card for Campstar adjustments. There has been three cash advance fees and I had to pay my credit card balances earlier in order to avoid interest charges. I would stay away from this merchant that does not disclose this practice.
25 June 2024
Unprompted review
Reply from Campstar GmbH
Hello, we are sorry to hear that you were dissatisfied with our service. We really appreciate your feedback. However, we have been in long and personal email contact and would ask you to follow this up. Also, the additional bank fees that you paid at the time of booking have been refunded directly to you.
We, as Campstar, unfortunately have no influence on the bank fees in this case and endeavour to act in a customer-oriented manner, as this is our top priority and is close to our hearts to personally investigate and act on each case. If you have any further questions or concerns, please do not hesitate to contact us by email.
With kind regards,
Your Campstar Team
Fast and agile.
You guys made such easy process in 5 minutes I choose my car and booked my trip. Amazing!!!
21 June 2024
Reply from Campstar GmbH
Thank you for your enthusiastic review! We are delighted that we were able to contribute to your positive experience :)
With king regards,
Your Campstar Team
You are using a not trustworthy payment…
You are using a not trustworthy payment partner (Mangopay). I needed to verify transaction with my bank. Furthermore your mails are miss leading. in case I need to pay further 80% why do I get the voucher? Why do I get no second mail confirming that i payed the full 100%.
All this leads to a non trustworthy experience in terms of cybersecurity. Furthermore I payed 2€ more than shown in your bill as the transaction was made in a foreign currancy. Thus, its issue to exchange rate. This information is not presented in the main details. You need to search for it and conclude asking your bank.
13 June 2024
Reply from Campstar GmbH
Thank you for sharing your concerns with us. We are sorry to hear that you were not satisfied. We take your feedback seriously and will investigate the matter immediately. Your satisfaction is important to us and we would like to apologise for any inconvenience caused. I would be happy to contact you by email so that we can discuss your concerns in person.
With kind regards,
Your Campstar Team
Poor payment procedure
Good offers. Unfortunately the payment transfer did not work for days without any obvious reason. We had to contact the service hotline several times to check alternatives and in the end the mistake was in the system of campstar. Annoying. But in the end, everything worked out.
16 April 2024
Reply from Campstar GmbH
Thank you for taking the time to leave us a review!
We are very sorry to hear that you had difficulties with the transfer.
Nevertheless, we are very pleased that you chose Campstar and booked your campervan through us.
Thank you very much!
If there is anything else we can do for you, we will of course be there for you. You can write to us at any time at support@campstar.com.
With king regards,
Your Campstar Team
Booked an Apollo campervan through…
Booked a Roadsurfer campervan through Campstar which was then cancelled a week before pick up - Roadsurfer offered an alternative pick up location of Edinburgh - we were going to Dublin. Was not happy at all. I therefore needed to rebook through Bunk Campers instead.
Having said that, Csenge at Campstar was truly excellent: she responded immediately to my queries, was helpful, pro-active and empathetic and always replied exactly when she said she would. In addition, although the rebooking price was significantly more, this additional cost was refunded by Roadsurfer. So although I was not happy about the cancellation both Campstar and Roadsurfer did resolve the issue very effectively.
24 May 2024
Unprompted review
Reply from Campstar GmbH
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service despite all the difficulties :)
We would be very happy if you book your next trip with Campstar again!
If you have any questions or concerns, we are more than happy to help.
With king regards,
Your Campstar Team
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