Overview of rental vehicle clear. Terms & conditions visible. Ability to cancel within xyz days / weeks etc is valued
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Review summary
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What people talk about most
Reviews shaping this summary
I had issues with my booking and campstar kindly adressed the problem within 24 hours. For US bookers... note that they are a European company and the US phone number was not active during working hou... See more
Company replied
I booked my vehicle and made a typo in e-mail address. Bot on the website suggested contact with support team and in few hours they corrected my mistake. Everything is in order now. I suppose that if... See more
Company replied
I recently contacted Campstar regarding a final payment for a campervan rental. I had some concern that this payment hadn't arrived as it didn't appear on my Campstar account. I contacted Campstar's... See more
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Company details
About Campstar GmbH
Written by the company
Your Trusted Portal for Campervan and Motorhome Hire Worldwide
Campstar is your reliable online portal for worldwide campervan and motorhome hire. With just a few clicks, you can find the perfect vehicle for your next trip. Whether it's an adventure in nature or a relaxing family holiday, campstar offers a wide range of vehicles to meet all your travel needs.
Our user-friendly website allows you to hire a camper in over 30 countries, providing access to a diverse fleet. We partner with leading rental companies to offer options for every preference and budget. From alcove campers and compact campervans to rooftop tent vans and fully equipped motorhomes, we have the perfect vehicle for your needs.
Whether you’re travelling with family, friends, or your partner, campstar ensures you’ll find the ideal ride to make your journey unforgettable.
Dedicated Customer Support, Ready to Assist You
We are committed to resolving any issues or questions you may have in a prompt and efficient manner. Our dedicated support team is available by phone Monday to Friday from 09:00 AM to 06:00 PM (CET). If we're unavailable, rest assured that we will get back to you as soon as possible. Alternatively, feel free to send us an email, and we will address your inquiry as quickly as possible.
We look forward to hearing from you!
SEARCH NOW
Contact info
Walcherstrasse 1A, 1020, Wien, Austria
- +49 40 422 3797 0
- info@campstar.com
- campstar.com
4.3
Excellent
461 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very easy to book vehicle
Very easy to book vehicle, i will say though it took almost 6 days for a response via email when i put in an enquiry in to ask a question.
16 March 2026
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
Great customer service.
16 March 2026
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
Good service and good prices
22 February 2026
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
This one was easily to book
20 February 2026
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
Clear easy to follow website and…
Clear easy to follow website and booking process. Prompt response to email questions
13 February 2026
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Clear website with well-priced…
Clear website with well-priced vehicles.
Helpful menu function of individually costed add-ons to help improve your experience.
18 February 2026
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Very easy process
19 February 2026
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
They do not vet the companies they work with.
This company doesn't look into who they are working with buyer beware.
This is my review from the company (Tasmania campers) that they connected me with:
RUN AWAY WHILE YOU CAN!
Hi it's me again, jsut posting twice to save others.
This place has no regard for safety and sent me on the road with bald tires and the spare was bald, worn, and cracked.
My first camper leaked and the owner said, "It's designed that way" The seal failed on the top of the vent and with one quick look it was obvious to me. I guess he's never seen how a maintained camper should look. I've lived in my camper full time for 6 years and have rebuilt them from the frame.
So when I finally got switched to a different camper as I was continuously sleeping in a puddle, the second one had tires from 2017! They were cracked, bald and it wasn't just one it was ALL 4 TIRES. I got a whole day and a half wasted of my trip due to these tires all getting replaced by a shop. They recommend changing tires 6-10 years, and that's if they are stored inside, not getting weather cracks and not already bald.
Seriously, this is the type of issue that kills people. An old camper rolling down a narrow road and you have a tire or 4 blow out. It's horrendously irresponsible and should be taken very seriously. When I brought up this horrific risk that they are putting their passengers at they blamed their maintenance guy.
Oh and I am a commercial driver.
I will say as a positive their manager is an absolutely amazing guy and should be working somewhere better. If anyone needs a stellar employee, you should go steal him.
20 November 2025
Unprompted review
Reply from Campstar GmbH
Hello,
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you encountered during your rental and fully understand your concerns regarding safety and vehicle condition.
We would like to clarify that Campstar is a booking platform and acts as an intermediary between customers and local rental providers. The preparation, maintenance, and technical condition of the vehicles are the sole responsibility of the rental company.
That being said, we take your feedback very seriously and have forwarded your complaint to our partner Tasmania Campers for further review. We are currently awaiting their response and will follow up with you as soon as we receive detailed feedback from them.
We sincerely regret that your experience did not meet expectations and appreciate you taking the time to inform us about this matter.
Kind regards,
Your Campstar Team
It was very good experience in finding…
It was very good experience in finding the detail and was easy
16 February 2026
Reply from Campstar GmbH
Hello,
Thank you for taking the time to leave us a review! We are delighted that you are satisfied with our service :)
Best regards,
Your Campstar Team
Great service for processing order
Great service for processing order.
Needed to amend booking pick up time and this was no trouble. Response and action was swift.
Looking forward to picking up the van.
9 February 2026
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
Reply from Campstar GmbH
Hello,
Thank you very much for your feedback! We are pleased that you were happy with your experience with us. :)
Best Regards,
Your Campstar Team
the prices advertised were a gross…
the prices advertised were a gross exaggeration of the real price. Getting a quote was difficult and took 2 days.
1 February 2026
Reply from Campstar GmbH
Hello,
thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Your booking was completed as an instant online booking, with prices automatically calculated based on the rates provided by our rental partners at the time of reservation. Please note that all prices are set directly by the rental companies. Many partners use flexible daily rates that can vary depending on season, demand, and travel dates.
We regret that the booking process felt difficult and took longer than expected. Your feedback helps us improve our service, and we truly appreciate you taking the time to share it.
If you have any questions about your booking, our support team is always happy to assist you.
Best regards,
Your Campstar Team
January spent chasing these fools.
I have spent 4 weeks, over 30 phone calls to Campstar, trying to get a refund due to my case. We had our caravan booked for 6 weeks, we picked it up on the 2nd and only had it for 4 days as we found out my girlfriend had been diagnosed with cancer for the 2nd time- so she has had to return to the UK. The service I have received is the worst I have ever had, the amount of excuses and little help I received, rudeness of staff I find absolutely shocking. The total amount we paid for the caravan was $8361 and that was for 39 days. If u do the math 8361 divided by 39= 214. 214 X4 days we had it = $857. 8361-857=$7,164,520. This was what was agreed over the phone with mighty campers who after 1 phone helped me- after I was instructed to not contact them and Campstar would do it- again complete bullshit. Instead I received $6540. Which does not make sense, either Campstar are bullshitting me yet again, or staff members lack the ability of subtract.
They do not care about your well being, it’s all just about money to them. Avoid!
23 January 2026
Unprompted review
Reply from Campstar GmbH
Hello Lewis,
thank you for taking the time to share your feedback. First of all, we are truly sorry to hear about your partner’s diagnosis and we wish her all the very best during this difficult time.
We would like to clarify a few important points for transparency. Throughout the process, our team was in regular contact with you via email and phone and actively coordinated your case with Mighty Campers.
As communicated, the refund amount itself is not determined by Campstar, but exclusively by the rental provider, Mighty Campers, in accordance with their rental terms. In this case, the early return of the vehicle was considered a voluntary return, for which no refund is contractually guaranteed under the applicable Mighty´s Campers terms and conditions.
Despite this, Mighty Campers approved a partial refund as a gesture of goodwill, which was processed and paid out accordingly. The refunded amount reflects the Mighty Campers final calculation and approval.
We understand that this outcome is disappointing and that the situation is emotionally very challenging. However, we respectfully disagree with the statement that your case was ignored or not handled with care. Our team made every effort to support you within the contractual framework and limitations set by Mighty Campers.
Kind regards,
Your Campstar Team
An unliveable camper van
The van provided included a toilet & shower but this meant there was no room to actually sit in the van. The 2 front seats didn't rotate the extra seat behind driver was useless.A very unpleasant 5 days and at considerable cost.
10 January 2026
Reply from Campstar GmbH
Hello,
Thank you for taking the time to share your experience.
We’re truly sorry to hear that the campervan did not meet your expectations and that your trip felt uncomfortable - we understand how disappointing this must have been.
Campstar operates as a booking platform, while the vehicle layout and interior design are defined by the rental provider. That said, your feedback is very important to us.
We have taken note of your concerns and are forwarding them to our partner Let’s Go Motorhomes for review.
We will also reach out to you directly via email to follow up on this matter.
Thank you again for bringing this to our attention.
Your Campstar Team
Extremely kind and professional
They were extremely kind and professional, quick to respond and solve any issues.
14 January 2026
Unprompted review
Reply from Campstar GmbH
Hello!
Thank you very much for your great review! We are delighted that you are so satisfied with your experience with us. :)
Kind regards,
Your Campstar Team
Going round in circles.
EDITED ****
Really challenging to book a campervan through this website. The staff in the call centre are helpful but we keep being told if the vans are showing as available then they are available. Yet when we try to book one we keep getting error messages saying they are unavailable to book. We have checked with the bank our end and everything has been verified from the payment point of view, so then Campstar say it must be the supplier and the van must be unavailable. So then we asked well can you tell us which vans are available and we are told if they are showing up then they are available! So clearly there is a glitch in the system somewhere and the availabilities are not being updated. This makes the site completely useless!
Review edited: Campstar did get back to us pretty promptly after the review and another phone call with a more helpful member of staff (Michelle) going away to actually look into the problem and coming back to let us know that it was a system glitch caused by one of the optional extras we were adding rather than the booking itself, the campervan availability or an issue with our payment. To book we just had to remove one of these extras (the excess waiver) and then would have been able to add it later after booking. It is just a shame the first two operators we spoke to did not appear a little bit more proactive. We booked through another site not because we were impatient but simply because up until Michelle got in touch we were left with the impression that there was nothing the Campstar staff could do to help us any further with our booking.
12 January 2026
Unprompted review
Reply from Campstar GmbH
Hello,
thank you for taking the time to share your feedback – we’re really sorry to hear about the frustration you experienced while trying to book.
We understand how disappointing this situation must have felt, especially when availability appeared to be shown on the website.
We have carefully reviewed our systems following your message and could only find one email enquiry from four days ago, but no booking attempts or failed payment processes linked to your details. Normally, even unsuccessful booking attempts or supplier rejections are visible in our system, which unfortunately was not the case here.
We would genuinely like to assist you further and clarify what options are currently available for your planned dates. We will contact you by email so we can look into this together and help you find a suitable solution.
Best regards,
Your Campstar Team
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