Canada Drives Reviews 3,511

From the first call to the last, everyone was helpful and knowledgeable. The car pick up was great and had my money in 24 hours. Couldn't be happier with my Canada Drives experience.

They don't post real photos on the site. Only after we paid for the car and paid for the insurance did we get a notification in the mail that they "accidentally" discovered two large dents on the car. And it happened the night before the delivery day.
During a phone call, the manager assured us that they did not see anything wrong with this and tried to sell us the car in a bad way - they just made a car delivery even though we don't want to buy it with dents.
I think that they either hit the car during loading or deliberately hid the dents. The company did not offer any options and the impressions from communicating with them were not the best (except for the delivery guy - he was great).
In any case, do not contact these scammers, it is not worth the time and money spent.

I sold my car to Canada Drives before I moved out of the country. Honestly, it couldn't have been better. I got a reasonable quote for it online and then got on a phone call where I gave more information. My offer was amended slightly due to the car needing two new tires, which I expected and was a fair amendment. I submitted some photos and received all my documents by email. Someone called to schedule my drop-off, I showed up, went over the paperwork, and left. I received my money the same day and, since the car was financed, the balance of the loan showed as paid in full with my lender within about a week.

Canada Drives saved me the hassle of getting a vehicle inspection, detailing the car, and handling paperwork for a private sale—and they offered me several thousand dollars more than traditional dealerships! Highly recommend.

Nav was excellent, the process was straightforward

It was an easy process from the time we started until we had the vehicle in our possession! The staff were helpful when needed, everything went smooth and as promised. Highly recommend.

Love my CX 5 GT. Our purchase went smooth. Great deal on our vehicle.
Great to purchase Vehicle with out the stress. Highly recommend Canada Drives for your car experience

It was a completely open process with full disclosure
You were responsive to our changed delivery request. And you looked after the minor sensor issue with no argument.

My delivery person JasJeet Grewel was awesome! There was an accounting error which caused stress around what I owed, but it got fixed!

Provides an online pricing however it’s false pricing because they blame their pricing engine on over appraising the vehicle… it’s not as easy as they advertise it is. Dealership is giving me more and it’s a dealership…

Update: Thanks for the response but the fact that you totally missed the mark regarding my complaints just shows how this company really operates. You focused on addressing the mechanical issues that were resolved rather than the issues I actually raised. And if you really want me to talk about that HEADACHE of a process having to go to a not so “local” mechanic MULTIPLE times prior to being sent to the dealership etc. I’d be glad to make another review. Not to mention coverage wasn’t just “offered” as you say, I was told this issue would’ve had to go though my extended warranty policy (which made no sense) and I contested. This company worries more about their image than their customers and tries to make it look like working with them is so easy. If my experience was so peachy then my review would be different. Just stay away and save the stress.

Initially my experience with this company was positive. Easy online shopping, quick process etc. But my issues began only a couple days after receiving the vehicle. Word of Advice: if there is ANYTHING at all wrong with the vehicle prior to 7 days RETURN IT! They will do and say whatever to get you to keep the car past the initial 7 days so that they are no longer able to take the vehicle back and you have to now deal with any issues.

Secondly, I don’t know who the hires and trains their customer service employees but lying and tricking customers is what I’ve had to deal with and when you try to address the unethical behaviour of their staff the management will simply bypass your concerns and redirect the conversation to say “well the important thing is the issue gets resolved”. Meanwhile the downfall of this company is their unethical customer service staff who DO NOT know how to handle customer situations appropriately.

Also BEWARE of sharing your actual truthful experience with this company if it’s not positive or else you’re met with multiple requests to remove it along with vague threats for them to not fulfill part of an agreement in exchange for its removal. The manager did apologize but I highly doubt there was any repercussions for that staff member.

Long review but people need to know these things before working with any company.

Did I get a car I liked.. yes I did.
Was it as smooth a process as they promote… no not really.
What could have made my situation better… EXCELLENT customer service!

Moral of the story for consumers. It COULD be a good experience based on who you deal with but BE CAUTIOUS and if anything seems off just don’t do it. Get EVERYTHING in writing! Even after phone calls when they say whatever they want then blame you for any misunderstanding.

Lesson I hope this company learns. Great customer service goes a loooong way. Lying and trying to trick people on the phone (so theirs no paper trail) is shady business and makes the whole company look shady. Always blaming the customer for “misunderstanding” is a low excuse for poor service. Y’all need to do better.

Would I use this service again… Negative.

Would I recommend this company based off my experience….. Nah.

Terrible experience car shopping with my son. We went to multiple dealerships but took the offer from Canada Drives. They then lowered their offer a week later which we still accepted via docusign. When we went to pick up the car they lowered the offer again. Don't believe the offer first made to you and be prepared it is very likely they will lower it on inspection for minor reasons.

This company cheated me out of my time, energy and faith in human decency.
Thank God I was able to walk away from them before I got stuck with one of their vehicles.
They suck you in with friendly phone and email communications. After choosing a car and filling out a form describing your trade-in both parties sign a bill of sale. Then they take your deposit and a fee for registering the prospective new vehicle for you and ask you to show proof of insurance for it. All this is done before they have appraised the trade-in based on the pics they ask you to send. Then they break the bill of sale after seing the pics and offer almost half of what they initially promised. Then they get you to sign a new bill of sale reflecting the lower trade-in offer. Now they give me a pick up date and I travel 12 hours round trip to pick up the new vehicle and trade in my old . Once they have you there they use every trick in the book to decrease the value of the trade in that both parties agreed upon.
I signed two bills of sale for the vehicle and Canada Drives broke both agreements.
You may think they will deal with you fairly but they won't.
You are better off going to a regular car dealership where they can see your trade-in and deal with you in a more honest way.
In my opinion the owner and managers of this company belong in prison for their fraudulent business methods.

Checked the website after seeing the advertising on TSN while watching football, found the 300 and decided to see what they would give me for my trade in. They came in with a price, so for the next few days I shopped around to see what other places would offer me on the trade in.
Well they beat all the other offers some by a considerable amount.
Unfortunately the 300 I was interested in was on offer, but i requested to be notified if it becomes available again.
Later the next day, it became available, and since my quote for the trade was good for 5 days, I pulled the plug to purchase. The trade in required me to take pics of the car and send more details which was easy enough. I applied for financing thru them which was convenient, had a few issues with dates and length of contract, but it got sorted out. Their was some back and forth with signing the documents and getting the delivery date set up and the insurance documents, but again it all worked out. The delivery date came and was schedule for 11 to 1 and Lovejoy Singh the delivery guy was their right at 11. He pulled the car out of the trailer, I looked it over as he looked over my trade in, signed a paper copy of the documents and changed out plates. Love the new wheels exactly as stated and pictured. Would have liked to have dealt with one point of contact at the company as apposed to a different person each time you called. Overall very satisfied with the process, Delivery guy Lovejoy was great to deal with, very professional and patient. Would buy from them again.

They offer a higher price online but then call and offer a much reduced price even after confirming all the car information/detail. Their online quote is just to get people to call or apply; it is not reliable.

After some initial difficulties agreeing on a suitable price for my near mint 2018 Buick I was contacted by a Canada Drives representative to negotiate a more satisfactory price. Upon agreeing on a price, customer service was courteous and explained the pickup and payment processes very well. I would recommend Canada Drives.

Everything was fast and easy!! From the time I started my application to when my vehicle was delivered was not even a week!

Very simple quick and straightforward transaction. I was so pleased with how my vehicle purchase went online that I have been making more online purchases which in the past I would not have.

Friend, fast and helpful customer service. Got a great car without having to waste time in anyones office or haggling