Canada Drives Reviews 3,510

Update - as expected, their response dances around the fact that they sold an unsafe car and that the inspection report was not accurate. Fluids were signed off on when they shouldn’t have been. No acknowledgement or apology for the safety risk or the damage that has been done to my car has been offered. It’s about more than the money, Canada drives. Ethics.

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The experience for getting my car was fantastic. The delivery person was amazing.

However, when it arrived I realized there was no evidence of a recent oil change in the last 12-15000km. I assumed that must just be a mistake and after contacting them I found it to be true, they did no maintenance. However, the mechanic signed off as good on all fluids.

I recently found out my oil was absolutely filthy - a look at it would have known it had not been maintained. Further looking found that my brake fluid was in a dangerous state of being too high in moisture and flagged a warning for my safety. I had no choice but to fix these issues.

My filters were also very filthy and needing to be changed, they were identified as clean in the mechanics report.

When I initially contacted about the oil change I was told I had to bring it in to an inspection at their mechanic. Obviously, having a received a report full of lies I would have no reason to trust a mechanic selected by them. I chose to take it to my own for my own safety so they are not coving their issues because I fixed something that was putting my life in danger instead of taking it back to their chosen mechanics that issued a report full of lies. It is blatantly clear that nothing on the initial mechanics report was actually checked when it was signed off on or these clear issues would have been noticed.

I am now left afraid for what this has done to my car and absolutely appalled by this company and their lack of support.

I know they will respond to this stating they offered me options, but the option was an opinion from a mechanic that had already listed lies on the initial report. Not much of an option. I’m aware they will leave a long paragraph trying to cover up what they have done to me and my car and attempt to make the public believe they did nothing wrong. I’m more than happy to share the correspondence that proves otherwise.

They have already stated they will not be reimbursing me for any part of the bill since I took action on my own safety with my own mechanic, but if I warn at least 1 person not to trust this company, I’m happy.

Super easy and a good experience. I recommend it for sure

I would like to buy a car but I am honestly little scared. I had a bad experience from one of their customer service employee in 2019. I was a new student in canada at that time. I registered. Then I was constantly getting messages. one day I received a call when I was in my class. By mistake i picked up the call to hide it my professor and hung up. Later I received an upsetting message from him saying that he is going to hit my credit since I hung up his call. He also said some other upsetting things. I know its late to post this review. But if this helps anyone, I am glad

Recently I checked out the website since I heard they don't hit credit for pre approval. It is true. But I still have this credit hit in my history from 2019. Thats why I posted this review.

Very disappointed and will not trust them again, as their website gave me a price, but when their representative called me, he gave me a different price, and after agreeing on that price and submitting everything to them I was told that they will not buy my car. Do not provide them with any information unless they provide you with a written agreement first. Do not trust them.

Ease of use, communication, fast service.
Recommend to all friends and family to use for future purchases.

Every steps in the buying process are very easy.

Overall experience was hassle free (car fax report, no haggling, quick delivery, and one week return with full refund etc.). This was my best car purchase experience.

Canada drives is a company that is only focused on making sales at the detriment of the customer's satisfaction. I can not believe that a car I got barely 2 months ago developed huge faults that is currently costing me thousands of dollars. When I noted my displeasure and the need for Cana drives to take up the responsibility, it was ignored. I'll be reporting my ugly experience in details on google review for other buyers to be aware of the dangers of dealing with an online dealership like Canada drives. Zero integrity

Fantastic service. Transparent and responsive.

As new immigrants, buying a car in Canada Drives is effortless. As we don't know anything about the car quality and etc, Canada Drives gave us the best car that we can afford in our budget.

Best car buying experience I’ve ever had.. Very happy customer here!

Mark was amazing. He really cared and was made the process so easy.

I traded in my car and purchased new one. Very easy and fast process. The tradein amount was much higher than what dealerships offered. The customer service was awsome. Informed me every single step.

I completed a trade and purchase. It all went so smooth and quick right down to the delivery and pick up by Manny. Very professional and my vehicle exactly as described would strongly recommend them for great service

I recently sold my car to Canada Drives and had an overall terrible experience. I filled out the online form and received my quote for my vehicle. I fully disclosed the crack on my windshield, as well as the age of the tires and how they will need to be replaced. I was contacted my Mohammed Sayed, who also goes by ‘Mo’. Mo called me and went over the condition of my vehicle and at this time the windshield crack and the tire conditions were disclosed again. Mo let me know due to the crack, he was going to deduct $300 from my quote I received online. Everything was fine and I agreed that was fair. We went on to schedule a pick up (which I paid $100 for. FYI previously they would pay YOU $200 to drive the car to their lot. I know this because my family member also sold his car to Canada Drives earlier this year.) Mo was quite pushy that I should drive it to them, but I didn’t want to commute that far and I paid the $100 for the driver to pick it up. Shout out to the driver Shaun Haddon! He was absolutely amazing and was the only non-scammy part about my experience with Canada Drives. Shaun test drove the car and came back and told me the guys at the Canada Drives office are claiming I did not disclose the cracked windshield. Mo called me saying I did not disclose this, but once I reminded him of our conversation of him deducting the $300 he suddenly seemed to remember and back peddled saying he thought it was a chip they could repair. For $300??? They told the driver the deal was off and to leave. The second the threatened to leave my review, they decided to take the car?? Canada drives is now trying to contact me to ‘ask me questions’ after the bill of sale has been signed and everything has been transferred. I refuse to do anything over call with these guys as they can not be trusted on their word and there is a severe lack of communication and morals on their back end. Terribly ran and I will not recommend these guys to anyone. Sell your car to someone else and avoid your time (and money) being wasted.

Great customer service and competitive price

It was slick cradle to grave. Impressive service from all departments. The way buying a car should always be…no hassle enjoyable experience!

The experience was new for me since I am a touchy/feely buyer. Your customer service made the process with little to no anxiety. They were able to provide additional pictures and video's of specific areas I requested to see, and my wishes were fulfilled. The decision making process became a easy one. The hand off went smooth as possible considering at the time of pickup there were several transactions occurring at the same time, never the less. My transaction went well and I was off with my new ride. My new ride was better than I expected, therefore I was very happy with my decision. Thanks again Canada Drives...

I have a wonderful experience with Canada drives. I bought my first ever car with them. I was so scared to spend my money on an online site before purchasing a car but canada drives is really trustworthy in that matter. I would love to recommend it to everyone i know.

Amazing customer service skills
Amazing policy
Love Canada drives