CanadianNanny.ca Reviews 

110
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I liked your website and found it very easy to navigate and indeed found a nanny position through your organization. The only thing I found difficult is very few potential clients didn’t specify where... See more

Rated 5 out of 5 stars

Have used Canadian nanny 3 times now and have consistently been very happy with the results. All Nannie’s we’ve hired have been from this site and we are so appreciative for the ability to connect wit... See more

Rated 1 out of 5 stars

So 1 month after giving birth I was struggling with postpartum depression and trying desperately to find someone to help me with my daughter. I signed up in this website and suscribe as it is the only... See more

Rated 5 out of 5 stars

I have found 2 nannies via CanadianNanny.ca within a 5 year period..the most recent one I found within 24 hours.

Company details

Written by the company

CanadianNanny.ca is an online job posting service dedicated to assisting families in Canada to find a nanny, babysitter, adult caregiver, housekeeper, or pet sitter with a wide range of individuals available. With over 15,000 jobseekers registered searching for work across Canada, there is someone for everyone! There are a variety of membership options to suit every family, granting full access to the database. Every jobseeker has posted a 3-page profile stating their experience, qualifications, availability and contact information which is available to registered families. Families can register in just 5 minutes online at www.canadiannanny.ca and will have access to the database immediately. One place to solve all your care needs – nanny, babysitter, adult caregiver, housekeeper and pet sitter!


Contact info

3.8

Great

TrustScore 4 out of 5

110 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(110)

36 reviews in the last 12 months

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Rated 3 out of 5 stars

Good results with persistance, but a lot of ghost profiles and scammers

Pro: I've always ultimately been able to find available local nannies with the qualifications I'm seeking on this platform, whether I've been living in an urban or rural area at the time. But it takes lot of persistence and effort.

Cons: the vast majority of nanny profiles are either unresponsive, or have not been updated in a very long time, so the info in them is no longer valid.

Have to sift through a ton of requests from nannies who do not meet the criteria listed in the job description, but try to talk you into hiring them anyway.

Also contacted by a large number of scammers, and (also?) nannies from other countries looking for a path to citizenship but without any of the requisite qualifications. Their stories are very sad, and they beg and plead with you to help them escape the situation they are living in in their home country. There is a lot of that. I don't know whether they are actual people or scammers.

Look up, as a location, "Pinehouse, Saskatchewan", where a small town with a population of 1,000 people somehow has over 4,000 nannies seeking a job.

22 July 2025
Rated 4 out of 5 stars

Had five times as many responses

Had five times as many responses to my posting as to another site that I posted to. Communication though the message board was easy. I liked the phone contact line. Filter for type nannies could be better and could be better sending recommendation that met your filter choices.

23 July 2025
Rated 4 out of 5 stars

The guides were very helpful for a…

The guides were very helpful for a first time employer. Having a community of nanny and employer was very good. I didn’t have to filter through people that were not nannies. Candidates were all very qualified.only reason this is not a 5/5 is because it was challenging making sure I was finding people close by.

10 July 2025
Rated 1 out of 5 stars

Less than a 1 star if I could

Less than a 1 star if I could, they promote a background check, and charge you for the request even if the background check is not done or the candidat does not provide any information. They refused to provide a refund even though no check will be completed.

12 June 2025
Unprompted review
CanadianNanny.ca logo

Reply from CanadianNanny.ca

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience - that’s certainly not the outcome we want for anyone on our site.

A member of our team will reach out to you to follow up.

Thank you

Rated 3 out of 5 stars

The customer service was good

The customer service was good, but I’ve had awful experience with the nannies

30 May 2025
CanadianNanny.ca logo

Reply from CanadianNanny.ca

Thank you for your feedback. We're glad to hear you had a good experience with our customer service team, but we're very sorry to learn that your experience with the nannies didn’t meet expectations!


We're always looking to improve the platform and the experience for families and nannies. If you're open to providing more details, feel free to reach out to us here: https://help.careguide.com/hc/en-us/requests/new

Rated 3 out of 5 stars

The website used to be much more user…

The website used to be much more user friendly. I found most applicants did not ready my job description, the just blindly applied.

28 April 2025
CanadianNanny.ca logo

Reply from CanadianNanny.ca

Thank you for your feedback - we really appreciate you taking the time to share your experience on our platform. I'm sorry to hear that it hasn't felt as user-friendly as you're used to, and that many nannies are reaching out without reading the job description.

We're always working on improving the ways that we help families and nannies connect. Feedback like yours is super valuable. If you're open to it, we'd love to learn more about your experiences and see what we can do to help. Feel free to reach out to us here: https://help.careguide.com/hc/en-us/requests/new

Rated 1 out of 5 stars

Fake site

I believe that this site is a fake as no one, I mean NO ONE replies to any of my messages but they were on when I messaged them. This site is ridiculous. I litterely have everything that is needed for a nanny. It's sad! Please do better with this site.

6 April 2025
Unprompted review
CanadianNanny.ca logo

Reply from CanadianNanny.ca

Thank you for sharing your feedback, and I'm truly sorry to hear about your experiences. I completely understand how frustrating it can be to send messages and not receive any replies - especially when you're putting your best foot forward!

We're actively working on improving the experience by encouraging more timely replies and making it easier to find and connect with the right families.

If you're open to it, we'd love to learn more about your experiences and see what we can do to help. Feel free to reach out to us here: https://help.careguide.com/hc/en-us/requests/new

Rated 1 out of 5 stars

Slavery not a Nanny position

Unfortunately, Most families take advantage of the " Nanny" they hire. This role is the most and should be the most important role that a family give to someone, taking care of their precious ones. Children are the most precious things people have and yet we take care of them with our whole heart and with maximum care and compassion while we get paid way lower than what we deserve. I wished Canadian Nanny could determine a chart for our wage. For example how much for each child and how much for what type of care and services. There is no such thing as a light housekeeping. this is a joke. Especially for some of us as senior perfectionist Nannies, we clean like a professionals, way even better than them,top to bottom, we deal with children, taking care of them cook, feeding, dealing with tantrum, piles and piles and piles of laundry and yet when it comes to payment, they pay us the minimum wage and their excuse is that we are only Nannies while we are their personal cleaner, cook, recycle bin sorter, we do laundry, we cook, we feed the animals, we transport children, we deal with mental health issues in some children....All of that for minimum wage??? some families here have mentioned 17$ an hour, which is lower than lower wage in Canada. Most these families are working professionals like doctors. So at the end, this role is not a Nanny role, is a Slavery and I hope Canadian Nanny can come up with an idea to protect our rights.

13 February 2025
CanadianNanny.ca logo

Reply from CanadianNanny.ca

Thank you for your feedback; it helps us better understand the challenges faced by nannies in their roles. We understand the importance of fair compensation and the respect deserved for the important work that nannies provide.

We encourage you to use the review system on CanadianNanny.ca to help other nannies navigate the process of finding and connecting with families on the platform.

If there are additional ways we can offer support, please don't hesitate to reach out to us here: https://help.careguide.com/hc/en-us/requests/new

Rated 2 out of 5 stars

Terrible review system for employers

Terrible review system for employers. Unable to know who the reviews came from which is very problematic, and furthermore unreasonable to receive a review after exchanging a few words with a complete stranger. Reviews should be from real employees and not from unidentifiable, prospective employees with whom you may have exchanged less than a handful of messages and happen to be disgruntled. This affects the employer's image for prospective employees. There is no regulation on reviews or ability to report them. Really unfortunate and moving forward may not be using your website again.

Feb 19/25 Update in response to Canadian Nanny's comment on my review:
Canadian Nanny was contacted several times in regard to my review concern and the company was unable to help. They clearly stated that they do not have the ability to know which users leave reviews and they have no ability to delete reviews. Therefore, their response to my review is completely inaccurate and misleading.
Here's the transcript of the latest email I received from them:
"My name is Jessica, and I am the manager of the Care Support team.

I have looped in our IT team and confirmed that we cannot remove reviews as we cannot isolate who reviewed whom. Our system was created to let folks leave honest reviews on other individuals.

I am happy to provide your feedback to our IT team to see if there will be room for further iterations on our review systems, but as of now, this is how the system functions. I thank you for understanding."

28 January 2025
CanadianNanny.ca logo

Reply from CanadianNanny.ca

Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to let us know about your experience. Our goal is to ensure that our review system is fair and helpful for both employers and job seekers. While we strive to maintain transparency and integrity in our platform, we recognize there is always room for improvement.

If you believe a review is inaccurate or unfair, we encourage you to reach out to our support team so we can look into it further. You can submit a request here: https://help.careguide.com/hc/en-us/requests/new

Rated 5 out of 5 stars

Found a nanny for my daughter in 2 days

Found a nanny for my daughter in 2 days! Was able to connect with a variety of candidates fast and easy through profile viewing and direct messages. I settled on someone who I trust and am excited to work with :)

27 September 2024

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