Worst company in the world. I wasn’t home to receive the item and it went back to their depot and they kept promising to redeliver it but weeks later nothing happened so I asked them just to refund me... See more
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We bought our Thunder Bay spa eight years ago, and it still looks like new. Even though it is way out of warranty, the Canadian Spa customer service has been amazing - most problems have been resolve... See more
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Bought a Canadian Spa hot tub through Robert Dyas. Had a couple of issues with some items with the lid not staying inflated. Robert Dyas and then Canadian Spa were great. Three days after speaking wit... See more
Company details
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Canadian Spa
Thank you for your order and for sharing your experience with us. We value your feedback!
Delivered on time excellent service on…
Delivered on time excellent service on the phone
12 June 2024
Reply from Canadian Spa
We appreciate your business and your kind review. Thank you for your order!
Wrong order
I ordered some items on Amazon through Canadian spa,
I ordered the wrong parts due to poor information on the website.Fair enough, after speaking to an employee, they informed me,
I had to cancel the order, send the parts back and re_order.
All went smoothly, si, I would highly recommend Canadian spa
7 June 2024
Quick prompt service and delivery.
14 June 2024
Reply from Canadian Spa
Thank you for your order and for the great review. We are thrilled to have you as a customer!
We have bought a couple of pumps to…
We have bought a couple of pumps to clean our hot tub and they was OK
After reading a peice on f.b thought we would try 1 of the vacums from Canadian spa.
We was not disappointed at all its excellent 👌
5 June 2024
Reply from Canadian Spa
Your order and kind words are greatly appreciated. Thank you for your business!
Order made from France by phone.
Order made from France by phone.
Perfect, thank you very much !!!
13 June 2024
Reply from Canadian Spa
Thank you for your order and for leaving such a lovely review. We are grateful for your support!
Great company
Great company, delivery well packed and quick, super price and no postage, cannot say more! Would definitely use again
3 June 2024
Reply from Canadian Spa
We are thankful for your order and your positive feedback. Thank you for choosing us!
Loved the idea of lights and and…
Loved the idea of lights and and aromatherapy
Aromatherapy was missing however after quick email the was resolved immediately
However used the light once after 20 mins it broke the casing was not good and allowed water in so broke straight away
12 June 2024
Very fast delivery!
3 June 2024
Reply from Canadian Spa
Your order and wonderful review made our day. Thank you for your business!
Reply from Canadian Spa
Thank you for your order and for the kind review. We appreciate your support and trust in us!
Reply from Canadian Spa
We are grateful for your order and your encouraging feedback. Thank you for being our customer!
Hot tub lid
Replaced old lid with a brand new one
Fits perfectly and is light weight
Super quick delivery
Would definitely recommend
28 May 2024
Reply from Canadian Spa
Thank you for your order and for sharing your positive experience. We value your business!
Reply from Canadian Spa
We appreciate your order and the time you took to leave a review. Thank you for your support!
Chemicals arrived promptly for our spa.
7 June 2024
Reply from Canadian Spa
Thank you for your order and for the glowing review. We are honored to have you as a customer!
Appointment cancelled no new date set
Appointment cancelled no new date set, so order not carried out yet.
7 June 2024
great service
30 May 2024
Reply from Canadian Spa
Your order and kind feedback mean so much to us. Thank you for your business!
Needed some chemicals for our Canadian…
Needed some chemicals for our Canadian spa hot tub, so easy to order online & delivery was very prompt, have always found this to be the same over the past number of years
28 May 2024
Reply from Canadian Spa
Thank you for your order and for the fantastic review. We are grateful for your support!
Reply from Canadian Spa
We are thankful for your order and your kind words. Thank you for choosing us!
Very small leak somewhere not obvious…
Very small leak somewhere not obvious in hot tub but near/ underneath filter box. Followed directions and leak stopped after about an hour. Continued to keep pumps running for another 6 hours and used brush to sweep bottom as directed. Emptied tub and left for 5 days. Filled up and no leak. However a few hours later leak appeared. Tried again with another bottle and same happened. 😩😩😩. Overall a bad experience
4 June 2024
Speedy delivery of broken part.
4 June 2024
Reply from Canadian Spa
Thank you for your order and for taking the time to leave such a positive review. We appreciate your business!
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