CanaDream RV - Vancouver Reviews 

Very professional company with pleasant staff and good quality products. Would definately use them again.

Perfect Motorhome, quick service, friendly staff, what more can you ask ?

Friendly service, Great vehicle, easy pickup and drop off, would recommend

I had a great experience. I dealt with Amir, Latifa, and Sanja. The team was great, and we had a blast in our rv rental. I would definitely recommend them to my family and friends, and we’ll be back next year.

The RV experience was terrific. Well-equipped, comfortable, good value. Driving felt positive and the freedom to explore the beautiful countryside was a real bonus.

We have (for the second time) only good things to say about the staff in Vancouver. Customer service representatives who speak your language (in this case, German) make picking up and dropping off the vehicle incredibly easy. All in all, a 5-star experience.
The only downside is the online check-in. It takes forever, and nobody in the middle of preparing for a transatlantic trip really has time to spend an hour or more in front of a computer. This urgently needs to be revised and significantly shortened.

The whole thing was quite expensive. It is with every rental company, and I do not like the way how all costs are parceles away so one does not have good possibilities to compare.
I did not like to have to pay for an early slot to take the RV or vice versa.

I was impressed by the efficient work of the staff.

The technical Equipment of the RV was good and quite modern, it was easy to drive.

Everything was in good working order.

The suspension, however, was catastrophic.
Hitting the smalles unforeseen pothole could send the whole structure of the carriage swaying violently.
The same went for taking turns, or ascending slightly uneven ascends, even in low speed results could be unpredictable.
The overhead cabinets were not locked, so we lost a good deal of china to the combination of swaying car and opening cabinets.
Since it seems unlikely to change the bouild of the car, I would suggest locks or clamps for the overhead cabinets.
That was unexpeced, maybe You should warn people that turning on a slope or hitting potholes with the rear wheels could result in unexpected behavior of the RV.

The fire alarm went of nearly ever time we cooked, so we had to remove it until the cooking was finished.
This is very dangerous, because it effectively means that You have no alarm because it i either removed or You do not heed it. However, id did not go of when I accidentally burned one of the kitchen clothes.

Whenever we put the controls to heating water, it smelled slightly of burned rubber, whatever that means.

We did not use the Generator, the air conditioner was not that great or we did something wrong, no idea.

The model of the RV was not as described in the video. Especially the table solution was not as we expected, so we did not have a table to use at the front seat, and the usable space in the back was smaller than we expected, in the end we did not use it at all.
Good thing that many campgrounds have tables, bad thing if it rains.

The passenger site seat belt snapped tight every time the passenger moved and my husband felt quite constricted.

The furnace was quite good, to sad that I did not figure out how it worked until the last week of our trip.
The concept does not come naturally to Europeans, I finally found and downloaded the manual myself.

The pots have improved but the knives are still not fit for cutting things.

The hose for dumping was a little short fore some occasions, took some maneuvering.

One tends to lay to much stress on the things that were annoying and tends to take the good things for granted, but I intend this as constructive criticism.

Good day all … yes everything was great . We had a terrific time . We bought a unit Canadream last year . Love it.. right now it is in the shop because a tree fell on it. So we came and rented a unit from you . We are renting the same 22 B class unit the week to continue our holiday . Only issue was not your problem but mine. The control panel for heat and hotwater is of course a new
Computer panel .very different and stupidly very difficult to work . Sometimes old school is better . Pls have a better briefing on how the panel operates . I had a better understanding when we returned .. I will ask more about this when I pick the same rental this week . The video needs a more detailed description on the control panel on this Rv for a novice to run .Still had a great trip . So thank you. We picked up our unit in Richmond. Great dealership .. great People.
Thanks Canadream🚐

Good reception and clear instructies for our first RV experience. RV was clean and proper upon receipt. Good service underway and smooth drop off procedure. Kind and hospitable crew. We would absolutely recommend Canadream.

Everything went very well at pickup—professional and straightforward. Upon return, a generator cover was missing, even though we hadn't been involved in an accident. Canadream wants to charge us $189.00 for this; we didn't think that was right.

-Well organized booking/rental/return process
-Friendly, and professional staff
-Fully equipped and functioning RV (MHC - not a single issue/ problem during 6 weeks rental)

Great vehicle. Great service.

As a first time RV user, things went very smoothly apart from getting a bit used to parking such a giant vehicle. RV was clean and well equipped. Everything worked as hoped. Would not hesitate to rent from Canadream again.

From start to finish a fantastic experience, it was our first time in an RV, I wasn’t sure what to book and the team really helped me over email. Then on both collection and drops off the team were so helpful and friendly, the van was fantastic, easy to drive and had everything we needed. The bed was so comfortable. Would recommend and we would be using CanaDream again for this type of holiday. Thank you

We rented a truck camper for 4 weeks and it was great fro 2 persons. The overhead bed was very comfortable and also long enough for a person of 1.95m (or 6.4 ft). On the downside were the kitchen knives that did not cut at all and the fact that the inside of the camper was rather dark due to the rather small windows. But apart from that we really enjoyed the vehicle, all worked well (AC, heating, microwave). Pick-up and return were smooth and we really liked the "peace of mind" package which took care of final cleaning and dumping (not the case for previous rentals in the US from a different rental agency).

Great pickup. Easy, plus descriptive run through of the vehicle was helpful. Drop off was even easier!
The RV was ideal for the route and days we planned for. Very thirsty on gas though, which added to the expenses.
The only thing, in my mind that dropped it from a 5 star to 4 star, was that the interior fitting were getting quite worn. To be fair, it was getting up on the k's, so could well have been due to be retired.
Overall, it helped us have a great holiday and enjoy the sights of British Columbia and Alberta!

Canadream Vancouver
First the check-in online was very confusing. You need to pick pick-up time and drof off time. Then it seems you have to pay extra, when times slots were already full for drop off. This forces you to book a time where you have to pay extra (starts from $75), or be there very early for the drop off (08:00-09:00 hrs). The website for check in was open earlier than said, and therefor times slots were already gone for drop off. We complained about it and we had the time moved to 10:00 hrs.

We checked the motorhome before leaving, you have to do that, because any damages will be for your account later on. They didn't had everything mentioned in their system, so we added some damages to avoid the discussions. Also maid a picture of the dashboard with all KM etc on it. And the control panel for the usage of the generator, for which you have to pay when used!!!

They gave us 1 set of plates, etc which is not enough for two persons in 3 weeks. And we were with an other couple (with own motorhome), so extra plates etc were needed. We ordered also extra sheets, and we missed one sheet, so we had to wash the sheet our own under way.

The other couple got some problems with their control panel, which affected everything in the motorhome: water pump, electricity and gas. We called right away with several numbers of Canadream, incl the on the road emergency number. All they did was talking and remote trouble shooting and expect you to understand where the fuses are and how to replace some with others in de vehicle. No helping on the site where you are. This game is played 6 days and gave us a lot of stress and frustrations. Even to the part they would send someone over, wh didn't come at all. We had to give up our day in Banff for nothing.

Finally in our last 5 days some help came and he said it was 100% not our fault. At Canadream they have done some changes to the panel for the slide out and have wired the whole thing incorrect, which created a short circuit and electric problems with the control panel.

Also our RV had problems with some fuses. Some fuses were just laying around in the space next to the stairs (forgot to pick it up?) and the other one was under the hoot and was not connected. Therefor our Volt system did not work and our batteries were going out of electricity. During driving and also when connected to the electricity at our site. We could solve this issue ourselfs and the mechanic who checked the RV of the other couple has also checked ours. Just to be sure.

No help from Canadream and to make it worse, Canadream said we were not helpfull and we did not want to cooperate. Ofcourse this is not how we see it.

The motorhomes were by the way fairly used and at the end of their lifecycle. They were in their last period of using, and therefor by contract of Canadream still rentable. We think otherwise.

I rented a campervan from CanaDream and overall had a good experience. I would rate it 4 out of 5 stars.

Booking:
The booking process was straightforward and easy. However, you need to plan your trip carefully because the rental only includes 100 km per rental day. Additional kilometres cost extra. Also, be aware that the linen and kitchen kit are not included in the base rental price and must be purchased separately.

One very important thing to know is that standard pickup is only available after 1:00 PM. You also need to reserve your pickup time several days in advance (I believe around 5 days before your pickup date). If you want an earlier pickup, there is an additional fee of approximately CAD $75–100.

Pickup:
The pickup process was smooth. After completing the paperwork, a staff member gave me an orientation of the campervan. It wasn’t extremely detailed, but it covered the essentials, and they were happy to answer questions.

One thing that left a bad impression was when I couldn’t find the parking brake release button. I asked a staff member for help, and after showing me where it was, they laughed loudly. I don’t know what they meant by it, but it made me feel quite embarrassed.

The Campervan:
The campervan had relatively low mileage and was in good condition. It was clean, although not spotless, and everything worked properly throughout my trip.

Keep in mind that it’s a large, heavy vehicle, so fuel consumption is quite high.

The pillows provided were very flat, and each person only received one pillow, one duvet, one synthetic blanket, two towels and 2-3 small towels

The kitchen kit included everything I needed, but I was disappointed that they only provided a very small bottle of dishwashing liquid and low quality sponge. For a campervan rental, I think they should supply a more reasonable amount.

Return:
Returning the campervan was easy, but the depot seemed very busy. No staff member approached me when I arrived, and I had to walk around to find someone to complete the return process.

Overall:
Despite a few minor issues, I was happy with the rental. The campervan was reliable and performed well throughout the trip. With a few improvements to customer service and some of the included supplies, the experience would be even better. Overall, I would rent from CanaDream again and give them 4 out of 5 stars.