We hired the Compact Motorhome for 21 nights in August. The vehicle was very well set out and comfortable. We traveled the Dempster Highway with no problems. The heating and air conditioning worked ve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We hired the Compact Motorhome for 21 nights in August. The vehicle was very well set out and comfortable. We traveled the Dempster Highway with no problems. The heating and air conditioning worked ve... See more
Company replied
Your team in Whitehorse was excellent, super friendly and helpful. The Truckcamper was really fun to drive, and I enjoyed it very much. The only reason for not giving 5 stars is the furnace that wasn´... See more
Company replied
We did the Dempster highway from Whitehorse and the vehicle performed very well. We had all the amenities we needed. There were two items we needed to work with Canadream to resolve, one mechanical on... See more
Company replied
The staff was great, F350 is a pleasure to drive. However the camper is a bit old and sometimes not fuctioning well. Biggest issue is the black and grey water tank indicator. Often you use one time(sm... See more
Company replied
CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.
Written by the company

91374 Alaska Highway, Y1A 6E4, Whitehorse, Yukon, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sad to say, but I personally picked up between 10 and 15 Campers in US and Canada, but this was worst vehicle and experience ever (multiple defects, some of them safety relevant, motorhome inside absolutely dirty, etc.). Also the staff at the Whitehorse station can't be considered as customer oriented or friendly.

Reply from CanaDream RV - Whitehorse
Your team in Whitehorse was excellent, super friendly and helpful. The Truckcamper was really fun to drive, and I enjoyed it very much. The only reason for not giving 5 stars is the furnace that wasn´t working.

Reply from CanaDream RV - Whitehorse
I think you keep renting your truck campers all season long with less or no maintenance. The problems I faced were unreasonable. Until the point I felt completely unsafe to keep using it in isolated areas with no phone or data.

Reply from CanaDream RV - Whitehorse
Had a fantastic time with our motorhome on the Dempster highway. We had one flat tire but were up and running in less than an hour.
We’d do it again in a heartbeat.
P.

Reply from CanaDream RV - Whitehorse
The pots and pans and frying pan we rented from them, all were dirty with dried up food on them. A real turn off.

Reply from CanaDream RV - Whitehorse
First: our experience was largely positive and we are grateful for the well-maintained equipment and support provided by Canadream. The staff in Whitehorse were knowledgeable, helpful, thoughtful, polite and kind. The rig (cab over camper) was comfortable and appropriate for the trip. We would rent from that location again.
Detail #1: We had a flat tire on the Dempster Highway. No biggie, except that the spare was flat and we had no compressor and no tire pressure gauge (the digital built-in pressure gauge doesn't work once the spare was installed). The man who changed our tire for us came on his day off, in his private vehicle with his family and no compressor, because he was not far away (a big deal there). We were grateful for his help. If the puncture had been small (and ours was not), perhaps we could have driven to a mechanic shop, instead of them having to come to us (not convenient on the Dempster), if we'd had a compressor.
Suggestions: check the spare before sending the unit out and provide a compressor and tire pressure gauge
Detail #2: No levelling blocks were provided. 16 nights and we were never flat :/
Suggestion: provide levelling blocks
Detail #3: the drinking glasses all broke while inside the cabinet due to the jostling as we drove
Suggestion: provide plastic glasses
Detail #4: 4 spoons (2 soup + 2 teaspoon), 4 knives (2 butter + 2 steak) but JUST 2 FORKS??
Suggestion: provide 2 more forks, please

Reply from CanaDream RV - Whitehorse
Will definitely recommend this! The service is exceptional.

Reply from CanaDream RV - Whitehorse
The RV was clean and ready to go when we arrived. Comfortable ride and low mileage. I am 1.96 meter the bed was lastge enough.

Reply from CanaDream RV - Whitehorse
We hired the Compact Motorhome for 21 nights in August. The vehicle was very well set out and comfortable. We traveled the Dempster Highway with no problems. The heating and air conditioning worked very well. The only issue was only two of each kitchen utensils and plates were provided which we found limiting when cooking.

Reply from CanaDream RV - Whitehorse
The staff was great, F350 is a pleasure to drive. However the camper is a bit old and sometimes not fuctioning well. Biggest issue is the black and grey water tank indicator. Often you use one time(small) and it shows full. We talked with others when drop off, it seems other customers have the same problem. Other minor issues like the door lock is very difficult to use, even missing a screw. The gap between the mattress and the frame, seems never been cleaned and you DO NOT want your things in there.

Reply from CanaDream RV - Whitehorse
Always available to answer questions either in person and especially by phone.

Reply from CanaDream RV - Whitehorse
We did the Dempster highway from Whitehorse and the vehicle performed very well. We had all the amenities we needed. There were two items we needed to work with Canadream to resolve, one mechanical one administrative. Both were dealt with professionally and quickly. The staff on location and on line were all very helpful. An incredible journey for us and a great experience with Canadream. Thank you.

Reply from CanaDream RV - Whitehorse
Great online and in person experience. Easy pickup and drop off and beautiful camper and truck. Very personal experience at Whitehorse location.

Reply from CanaDream RV - Whitehorse
Very good service and very nice man taking care of the Canadream rental in Whitehorse - very helpfull and kind. We would like to come back:-)

Reply from CanaDream RV - Whitehorse
Excellent service - everything was as expected. The best way to travel in my opinion.

Reply from CanaDream RV - Whitehorse

Reply from CanaDream RV - Whitehorse
This was my second coming with Canadream. Everything went smoothly, from the pickup to drop off. Staff was competent and friendly and very informative.

Reply from CanaDream RV - Whitehorse
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.