candle guy Reviews 544

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the candles, noting their appealing scents and unique designs. Many people highlight the excellent customer service, describing it as responsive and helpful, especially when issues arise. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving quicker than expected. However, some customers experienced issues with their orders, including incorrect items being sent or packages being lost or experiencing delivery issues during transit. A few people also mentioned being disappointed with the size of the candles, finding them smaller than anticipated based on the website's representation.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the candles for their great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made and of great... See more

Order

Users describe ambiguous interactions with order. While many customers praise the ease and speed of ordering,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more

Rated 5 out of 5 stars

Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... See more

Rated 5 out of 5 stars

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

Rated 5 out of 5 stars

Love this brand. I give as gifts whenever possible. Easy birthday, mother's day, vday gift I use every season because buying gifts is really hard for me. Surprised by the quality - Love the Scents!


Company details

  1. Candle shop

Written by the company

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

544 reviews

5-star
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Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered from the candle guy last week…

I ordered from the candle guy last week and I put my email address where the address goes. I contacted them to let them know what I had done and they corrected the issue right away and they are re-shipping my package out free of charge. Thank you so much I will be leaving another review when candle arrives to let you know, how good it smells. Thank you again. 🫠

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I ordered a candle as a gift. And I just want to take the time to acknowledge the Anazing customer service this company has. I can’t wait to place more orders in the future.

Blessing to you and your business.

I highly recommend

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Love! Love! Love these candles!

The scent of the candles are amazing! I might add also that depending on which candle my boyfriend lights, dictates what kind of night we'll have 😉!
I will definitely be ordering more candles for fun, romantic nights, as well as gifts.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

As promised my order shipped the very next day after being placed which was awesome. It’s unfortunate that it was lost or mishandled during delivery by the mail carrier. However, The Candle Guy customer service team is working diligently and professionally to solve this matter. I really appreciate them being considerate and will definitely be ordering from them again.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Broken Matchglass

I had an issue with a broken glasspackaging of the matches, which I find really cool! After complaining it, he immedintely sent me a new one and an extra one! Great service! Great products! Great Guy!
Thanx a lot!

19 December 2023
Unprompted review
Rated 5 out of 5 stars

I seriously LOVE these candles

I seriously LOVE these candles! They smell lovely are fun, unique gifts for friends. I love the variety of candle phrase options. Definitely will be purchasing again in the near future.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service

I was having an issue with the shipping and I emailed the candle guy. The response was immediate and the customer service is amazing! Same day responses are unusual and the candle guy resolved the issue quickly and professionally. The candle itself smells amazing and my husband loves it! It came packaged neatly and discreetly! Would definitely order again.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Perfect holiday gift

Shipped fast, was packaged well and arrived in one piece which always stresses me out when purchasing candles online. Quality is spot on and they look just like the pictures!

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Love this candle

Love this candle! Smells great and everyone thinks it’s hysterical! Because it is! Thanks Candle Guy! 😍

25 December 2023
Unprompted review
Rated 5 out of 5 stars

PERFECT!

I absolutely love the sayings on your candles...what a fantastic gift to give to a spouse or partner..I bought 2 for my husband and he loves them!!!!! And I received them so fast...will definitely buy more at a later date.

21 December 2023
Unprompted review

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