My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
Contact info
277 Fox Run lane, 42701, Elizabethtown, United States
- service@candle-guy.com
- candle-guy.us
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hilarious gift and great smelling…
Hilarious gift and great smelling candle, too!!!!
The Perfect Valentine’s Day Gift
Received candle in time for Valentine’s Day! Surprised to find that the candle actually smelled really good. I would definitely order again.
Great experience! :)
Ordered a candle and realized that i never received a confirmation email. After contacting the owner, we found out that I can't type correctly and entered a number wrong in my email address when I ordered. He was super helpful and kind. Great products and even better customer service!
My boyfriend loves it
My boyfriend loves it! Even though he is still shy to show that to his mother, so he won’t put it in his living room! LOL I find it funny because you’re both 42 years old! Greatest valentine, gift ever though
Quick reply to email regarding a…
Quick reply to email regarding a received broken candle.
Awesome products with quick shipping…
Awesome products with quick shipping and responsive help.
Great quality and experience!
Highly recommend! My candles arrived quickly, and were packaged very well. The scent throw is great (fills the living room in my apartment without being too strong) and the candle burns cleanly and evenly so no wax is wasted. I will be purchasing from The Candle Guy again in the future!
Perfect fun gift!
Absolutley love the candle labels! Got the exact reaction out of my husband that I wanted! Smell of the candle isn't overwhelming which is great!
Great customer service!
My candles were lost in transit and after contacting the USPS with no response from them for weeks, the Candle Guy sent me another order. I can't wait for these to arrive. Excellent and timely customer service makes me a long time customer!
My package was forwarded by accident (a…
My package was forwarded by accident (a mistake made by the USPS) but found it's way back to the correct address eventually. The customer service that Candle Guy offered was AMAZING!! I am so impressed by their customer service and willingness to help! Thank you so much from a forever customer!
Great candle
Great candle, smells wonderful, and arrived on time! Would purchase again.
Love the candle
Love the candle. Super fast delivery. Can’t wait to give to my boyfriend.
Arrived very fast
Arrived very fast, in excellent condition, and he loved it… OBVIOUSLY😂
Thank you
My package was lost
My package was lost; I reached out and got a quick response. I’m hoping I’ll get my package this time around but customer service alone will make me a FOREVER customer. I love candles and so does my significant other. Thanks so much Candle Guy!!
Candle was delivered quickly and…
Candle was delivered quickly and exactly what I wanted! Smells great and my boyfriend LOVES the message ;)
Wonderful and quick responses
Wonderful and quick responses. After realizing I put down the wrong address, the team was very polite and quick to respond to my email. They resent my order out free of charge without hesitation! You can tell they take pride in customer satisfaction
Candle Guy team was sooo amazing
Candle Guy team was sooo amazing. After my candle was stolen twice they sent me a third candle to a different address. Thank you so much!!
Candle looks awesome. Love it !
Candle looks awesome. Can’t wait to give it next week for Valentine’s Day! Shipping was quick as well!
Candle was a great gift idea and it…
Candle was a great gift idea and it smelled amazing. Definitely will be ordering from them again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








