Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very pleasant, knowledgeable & professional sales person @ Trafford Centre counter on upper floor of concourse. I didn’t catch his name but he is a very nice guy. Made me aware of current offers & adv... See more
I love these candles, they last for ages (if you’re careful) and the scent fills the room and stays there. My absolute favourite - Vanilla and Amber - but to be honest haven’t tried any of the ot... See more
I had a fantastic experience at Candles and Oud in Stratford Westfield. The quality of the fragrances is genuinely impressive, and you can tell real care goes into every scent. I purchased Amber Oud... See more
Company details
- #76 of 110 best companies in Perfume store
- #82 of 89 best companies in Candle shop
- #31 of 41 best companies in Cosmetic Products Manufacturer
- #56 of 83 best companies in Cosmetics and Perfumes Supplier
Written by the company
We create unique Oud-infused blends for candle and fragrance lovers seeking to turn ordinary days into extraordinary moments that make you feel exceptional.
Contact info
London, United Kingdom
- ask@candlesandoud.com
- candlesandoud.com
4.4
Excellent
560 reviews
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Hasn’t replied to negative reviews
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Amazing products! The scents last for ages!
The room spray is lovely and makes your space smell exceptional.
30 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for such a lovely feedback. We appreciate your support.
Firstly the delivery was really quick…
Firstly the delivery was really quick and the fragrance itself was packaged so lovely, it’d make an amazing gift and you don’t need to add anything extra for packaging! The perfume itself comes in a beautiful bottle and the scent is stunning, I’ve been using it non stop!
23 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your wonderful review! I’m so glad to hear that you loved the quick delivery, beautiful packaging, and stunning scent. It’s great to know you’ve been enjoying it non-stop!
It was a good experience to visit the…
It was a good experience to visit the Cambridge store. Good ambiance of store as well was impressed by the staff’s attitude towards the costumer. I highly appreciate the costumer service. And I request you guys to give something in gift to Anna at your store cuz of her best costumer service.
30 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind feedback! I’m delighted to hear you enjoyed your visit to our Cambridge store and appreciated the ambiance and customer service. I’ll make sure to pass on your praise to Anna—she will be thrilled to hear your compliments.
Ambiance and staff
I’ve been to candles & oud at least 20+ times, and I just love the atmosphere in here, they’ve got too many options to choose from. I’ve been to candles & oud Cambridge and an employee called “Anna” helped me out a lot, she would spend most of the time trying to help me find the best scent and I’ve bought over 6 scents over the year. My favourite one is night in Paris, and spirit of muscat! Thanks candles and oud for the great experience! 🥹❤️
30 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your continued support! It’s amazing to hear that you’ve enjoyed visiting Candles & Oud so many times. I’m thrilled that Anna was able to help you find your favorite scents, and I’m so glad you love “Night in Paris” and “Spirit of Muscat.” We truly appreciate your kind words and look forward to welcoming you back soon!
Absolutely amazing
Absolutely amazing! Aneesah was so helpful for us to buy the most perfect gift. Greatest customer service I’ve ever experienced. Will definitely be coming again.
28 August 2024
Unprompted review
Reply from Candles & Oud
Thank you so much! We're thrilled to hear you had such a great experience with Aneesah. Looking forward to your next visit!
Kazi shazed is a wonderful salesman
Kazi shazed is a wonderful salesman,
Hand a wonderful experience.
27 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your positive response. We look forward to serve you again.
The staff were lovely & helpful
27 August 2024
Unprompted review
Reply from Candles & Oud
Thank you so much for your kind words! We're thrilled to hear that our staff were lovely and helpful. Your feedback means a lot to us!
Leni was amazing at the Cambridge store…
Eleni was amazing at the Cambridge store she helped us throughout the process to buy a few gifts for the family. Really happy :)
25 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind words! We're thrilled Eleni could help you find the perfect gifts. We hope to see you again soon!
Fantastic service from Eleni really…
Fantastic service from Eleni really helpful
25 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for sharing your positive feedback.
Great customer service and helped to…
Great customer service and helped to choose a great scent
25 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for such a great review!
Very helpful assistant
Very helpful assistant, found all scents I loved, thank you 😊
25 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind words. We appreciate your support.
Good quality perfumes
Good quality perfumes. Customer service 10/10
Shoutout MALAIKAAAA
24 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind words! We're thrilled you love our perfumes, and we'll pass along your shoutout to Malaika
Great customer service and fantastic…
Great customer service and fantastic offering of perfumes. Shout out to MALAIKA
24 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind words and we appreciate your support.
Ana was great and took her time to…
Ana was great and took her time to explain everything to us
24 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for a great review.
Really nice customer service and also…
Really nice customer service and also very affordable perfumes
24 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for the great feedback! We're glad you enjoyed our customer service and found our perfumes affordable!
Ana made the experience wonderful
Ana made the experience wonderful, loved so many scents . I ended up choosing dunes of Sahara. Wish there were more diffuser options. Beautiful shop and amazing customer service tho
24 August 2024
Unprompted review
Reply from Candles & Oud
Thank you! We're glad Ana made your experience wonderful and that you loved Dunes of Sahara. We'll consider your feedback on the diffusers. Hope to see you again soon!
Fab customer service and people skills
Fab customer service and people skills. Ana was amazing
24 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind words.
Great experience!
Eleni was very helpful, she offered testers and gave us different scents to try. Lovely shop- would definitely buy again!
23 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for such a great review. We are excited to serve you again.
Lovely service from Elein, will return for sure x
22 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for sharing your positive feedback. Looking forward to serve you again.
Company is Amazing!!
This company is amazing I always get my candles, diffusers from here I love it so much! Arrives very quickly as well and there’s never been any problems on their side🤍
22 August 2024
Unprompted review
Reply from Candles & Oud
Thank you for your kind words. We truly appreciate your support.
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