Naz was amazing at Candles of Oud in Westfield Stratford! He was super friendly and patient, and really helped me find the perfect fragrance without any pressure. He knows his stuff and made the whole... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #76 of 110 best companies in Perfume store
- #82 of 89 best companies in Candle shop
- #31 of 41 best companies in Cosmetic Products Manufacturer
- #56 of 83 best companies in Cosmetics and Perfumes Supplier
Written by the company
We create unique Oud-infused blends for candle and fragrance lovers seeking to turn ordinary days into extraordinary moments that make you feel exceptional.
Contact info
London, United Kingdom
- ask@candlesandoud.com
- candlesandoud.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Welcoming stafff and had the best…
Welcoming stafff and had the best experience

Reply from Candles & Oud
Easy to use website
The buying process is easy, website is user friendly and easy to navigate. My whole experience was quite smooth, plus, I love the packaging and scent of the produts. I am loving the candle.

Reply from Candles & Oud
Very helpful!
Eleni was very helpful! She helped me find exactly what I was looking for.

Reply from Candles & Oud
fantastic service
fantastic service, great advice and help from ana

Reply from Candles & Oud
Cambridge must go store
people here are nice and i'd like to come back again:)

Reply from Candles & Oud
Ana was absolutely lovely and very…
Ana was absolutely lovely and very helpful with helping me chose scents for myself and my two daughters . Ana’s very well versed in her knowledge of all scents .

Reply from Candles & Oud
Great customer experience
Anna, a very friendly sales assistant help me to find the scent, Dunes of Sahara that both my daughter and I really liked.

Reply from Candles & Oud
Ana was a great help today
Ana was a great help today. Really enjoyed the experience. Highly recommended

Reply from Candles & Oud

Reply from Candles & Oud
Anna was quite friendly and useful in…
Anna was quite friendly and useful in choosing a scent I absolutely loved. I am quite happy with what I got. I would definitely recommend.

Reply from Candles & Oud
Very good experience l
Very good experience l, Ana was so lovely in Cambridge, took her time, showed every scent one by one, Was really able to make a good decisive purchase, and i have been getting compliments ever since

Reply from Candles & Oud
Very amazing customer service and the…
Very amazing customer service and the people are very passionate .

Reply from Candles & Oud
LOVLY atomsfe and lovely girls
LOVLY atomsfe, lovely staff and products.

Reply from Candles & Oud
Exceptional Brand!
Every experience starts with your eyes. So when you see the elegant and beautifully packaged products this brand has to offer, you can't help but be intrigued!
The scented candles are absolutely divine, they smell like bottled fragrances. Intense and long lasting scents that fill the whole house. After cooking these are amazing in getting rid of strong smells esp when you cook a curry with spices!
The fragrance selection is also amazing and for the intensity and variety you would expect to pay extortionate amounts. However this is not the case and you get high-end quality products for a fraction of the price, without compromising on the quality.
Highly recommend this brand, you won't be disappointed!

Reply from Candles & Oud
Absolutely luxurious can't wait to try…
Absolutely luxurious can't wait to try more Candle & Oud. I tried the heavenly oud soap which is generously sized and smells amazing with a scent that lasts.

Reply from Candles & Oud
There products are by far amazing
The products are by far amazing, absolutely love them

Reply from Candles & Oud
Fantastic customer service
Fantastic customer service, they asked my what scents I like and they picked out the best scent ‘Night in Paris’ I am very picky when comes to scents and I’m not really a perfume girly but this is u real and have had so many complaints, now I always get this one, it’s my go to :) ❣️

Reply from Candles & Oud
Night in Paris candle
My experience with candle and oud was amazing! Product arrived quickly and the packaging it’s self was great, the candle I got was called “night in Paris” and the smell that came from it was unreal, even when not lit. Will most definitely be making a purchase soon!

Reply from Candles & Oud
Smells lovely and lasts very long!🥰🥰
Smells lovely and lasts very long!🥰🥰
Night in Paris is my absolute favourite, will definitely repurchase.

Reply from Candles & Oud
Making moments
I am obsessed with candles of all kinds. This one is no exception. From the beautifully presented gift packaging that feels very luxurious to the exceptional aroma of the candle filling my home.
The Night in Paris Candle creates a captivating and inviting atmosphere, which makes me feel like I am standing beneath the Eiffel Tower at night as the lights flicker to come on. The exsquisite blend of rich and warm notes fills my senses with charm and beauty.
From the richness of the amber and oud, followed by the sweetness of vanilla and florals. It balances out with the black cherry and plum notes before finally adding a hint of musk for a touch of sophistication and luxury of this exceptional scent. Candles & Oud as a brand are exceptional. Great communication with dispatch and delivery. The website is easy to navigate and their products are beautiful. They help to create, a fab atmosphere and precious moments with their beautifully fragrances candles

Reply from Candles & Oud
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







