Canles Reviews 155

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality and comfort, often highlighting the natural, minimalist feel and suitability for daily wear. Many people are particularly impressed with the excellent customer service, noting the team's helpfulness, quick responses, and generosity in resolving issues. However, some customers experienced issues with their orders, including receiving shoes that did not fit despite using size guides, or only receiving a partial order. A few other people also felt that the durability of some products was a concern, with soles separating after a short period of use.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the comfort and perfect fit of the... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the comfort and perfect fit of the shoes,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent,... See more

Order

Consumers find order to be ambiguous. While some customers report straightforward ordering processes and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cables Barefoot Shoes offer a natural, minimalist feel with a wide toe box and flexible sole that lets your feet move freely and improves balance. They’re lightweight, breathable, and great for daily... See more

Rated 5 out of 5 stars

The shoes are super cool — really strange-looking, incredibly comfortable, and super lightweight. I have no idea where they come from, but they arrived just in time for my holidays (about 10 days). I... See more

Rated 5 out of 5 stars

I bought Barefoot model and it fit perfectly fine and is very comfortable. Second one was little small so I wanted to replace it, customer support provided very friendly and quick support. I will defi... See more

Rated 5 out of 5 stars

Canles Team has a very excellent customer service. They really cared for their customer's satisfaction. I was so surprised when they told me , I don't have to returned the delivered shoes, they will... See more


Company details

  1. Shoe shop

Written by the company

Step into a world where comfort meets contemporary style. At Canles, we specialize in creating footwear designed for walking and everyday wear, blending cutting-edge design with unparalleled comfort. Each pair is a testament to our dedication to quality, crafted to support your every step. Experience the difference with shoes that are as functional as they are fashionable. Share your journey, read stories from our community, and see why our shoes are a favorite for those who value comfort in their daily stride.


Contact info

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent Customer Experience

Excellent Customer Experience

I recently purchased a pair of shoes from Canles that couldn't fit even though it was the right size based on another pair that I bought earlier which fitted well.

I wrote to Canles about my predicament and received a prompt and positive response that they are going to give me a replacement pair at no extra charge!

I am very impressed and pleased with this prompt and positive solution. Needles to say, this is an amazing customer experience. I wouldn't hesitate to buy another pair should the arises.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Proud and happy Canles AlpineBare – Unisex Winter Barefoot boots

I'm a proud owner of the Canles AlpineBare – Unisex Winter Barefoot Boots. They are warm, and comfortable shoes that I've spent all my life searching for. I forget that I'm wearing them when I'm walking around in the snow. They are light on my feet, warm, comfortable, and a perfect fit for my wide feet. They are unlike any winter boots I've worn. Did I forget to mention their awesome customer service? You have to experience it to believe it. Thank you Canless!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes!

I dunno why got so many negative reviews, for me so far I damn happy with the shoes! Super lightweight and comfy for my sculpt workouts. Can really feel the big difference compared to normal sports shoes. I highly recommend, especially if you like to workout barefoot style.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

UNBELIEVABLY GREAT CUSTOMER SERVICE

I took advantage of a 2 for 1 special and was so disappointed to find that the shoes were too small. I contacted them about arranging a return and a replacement, and their service was so far above what was expected that I vowed to come and write a review. Great communication, quick replies to emails and an effort being made always to get me a positive outcome. Without a doubt the best customer service I have ever experienced, and I have made a point of telling all my friends. Needless to say, replacement shoes arrived and they are perfect for someone with just the most awfully annoying flat wide feet ever.

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Shoes that fell apart after 3 months

I bought shoes from a Canles advertisement on Facebook about 8 months ago. It seemed a good price of £45 for two.
Rubber-type soles and a soft cushioned fabric upper.
Comfortable to wear.
The first pair lasted about 3 months before the front of the soles separated from the upper - I walked home with the soles making a flapping noise.
The 2nd pair lasted 3 months too, then came away at the back of the shoe, from the heel.
I think the soles are glued on with water-soluble glue. I walk on dew-soaked grass sometimes, so that's the only way I can account for it. I threw them in the bin today.
I would never buy shoes from Canles again.
I just bought some waterproof walking shoes from Decathlon as replacements, for £35 for one pair. Fingers crossed.

7 November 2025
Unprompted review
Canles logo

Reply from Canles

Hi Mike, we’re really sorry to hear about your experience, your satisfaction means a lot to us. Please reach out to our customer support team at hello@canles.com, and they’ll be happy to help. We’ll do our best to make things right.

Thank you for bringing this to our attention.

The Canles Team

Rated 5 out of 5 stars

I can say that The shoes are very…

I can say that The shoes are very comfortable-I personally didn’t find the style quite right for me but their customer service was extremely helpful and offered me to exchange and then refunded me without a question. Very prompt replies, so no issues there. Thanks

22 October 2025
Rated 4 out of 5 stars

Invalid tracking number

My second experience with this company and I have been pleased with the three pairs of shoes I have purchased. The only negative I experienced is difficulty getting information from shipping company about where package was was and when it would be delivered. USPS sent a couple of notices but when I tried to follow up with them they disavowed any knowledge because they said the tracking number was invalid. Very confusing.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Cables Barefoot Shoes offer a natural feel

Cables Barefoot Shoes offer a natural, minimalist feel with a wide toe box and flexible sole that lets your feet move freely and improves balance. They’re lightweight, breathable, and great for daily wear or light activity. However, they have less cushioning and protection, so transitioning gradually is key to avoid discomfort. Ideal for those seeking comfort, natural movement, and simplicity — not for rugged terrain or heavy impact use.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered BareXplorer and…

I have ordered BareXplorer and Earthteks for gym and everyday life and I SWEAR these are the most comfortable shoes I have ever worn! Shoes are perfect for sport and daily walking, specially if you travel a lot as me. Also delivery was fast and free.

7 August 2025
Unprompted review
Rated 4 out of 5 stars

Honestly

Honestly, loving my Canles shoes. From the first step, they felt amazing: super comfy, stylish, and my feet feel happier whenever have them on… The quality and care behind them really show.

Totally in love with my pair ;)

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Barefoot Shoe!

I’ve worn the Canles Earthtreks for almost a year now and love them! My main goal was to find a barefoot shoe that had my foot close to the ground for stability, balance, and building better foot and leg muscle. They are great for that. I live in Florida and these are also thin and lightweight which makes them cooler and breathable. And they slip on so easy which really helps as a busy, on-the-go parent. Will definitely buy again.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The Most Comfortable Shoes I Have Ever Worn

In September 2024 having seen adverts pop up online for Canles barefoot shoes I decided to take a risk and try a pair.
It was a bit frustrating having to wait 2 weeks for them to ship from China, but as soon as I tried them on I felt that I would like them.
My feet are fairly wide and I have an ingrowing toenail on each foot as a result of wearing conventional shoes that often pinch my toes.
These barefoot shoes are just so comfortable that I have worn them almost every day for the last 12 months.
It does feel a bit strange wearing minimal shoes like these but I soon got used to it and now I would be reluctant to switch back to regular shoes.
A month ago I ordered 2 more pairs (black/white) that were both the same style as my original ones, as the top of the first pair has a small hole in it, so that is now my shoe for using in the gym.
If you do have wider feet, I definitely recommend trying these.
Warning: I am a UK size 12 and I did try a pair of Purestep shoes recently, but they only go up to size 11 (in all styles) and I didn't think they looked as good.
I also love these Canles ones because I can just slip them on, no laces to tie and so far no damage to the heel where I pull it up over my foot.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

The shoes I ordered were too big…

The shoes I ordered were too big and I asked for a refund. Rather than return them, customer service suggested I donate them and then issued a prompt refund. So, can you trust Canles? YES!!! If they were the right size would I have kept them? Yes. Did I like the style? Yes.

6 July 2025
Unprompted review
Rated 3 out of 5 stars

Delivery disaster

The local delivery service was incompetent and returned the item to the warehouse. Instead of refunding my money the company claimed to have reshipped the item. More than a month later (I ordered June 19) I received a package delivered by a second delivery company. In the package was a cheap pair of women's trousers, and not my shoes. The delivery company put my label on the wrong parcel. I suppose someone else got my shoes. I have written to Canles, and have sent them a photograph of the mislabeled parcel, but I have not heard a thing from them. They finally resent the shoes, and I received them today, August 5,

19 June 2025
Unprompted review

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