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Canopy Reviews 2,955

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TrustScore 4 out of 5

4.1

Tenant's Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their professionalism, helpfulness, and understanding, making complex processes much easier. Many people appreciate the excellent customer service, with agents providing quick responses and personalized support. The service is often described as efficient, reliable, and easy to use, with a smooth and fast process from start to finish. However, some customers also noted difficulties with the online portal, finding it confusing or not clearly indicating required documents, especially for those with non-mainstream income or previous student renters. A few other people also felt that the process was intrusive, time-consuming, and that the chatbot was unhelpful, leading to frustration.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the app and website easy to... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising specific individuals for being... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting frustrating processes, vague... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some finding it efficient and... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing satisfaction and others... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thoro... See more

Company replied

Rated 4 out of 5 stars

easy to use. but now i feel you should have bit less amount of trouble to the customer for the review as this is too long process for a review comment

Company replied

Rated 4 out of 5 stars

All good but a slight pain as I was self employed but the online chat assistant helped me out quickly

Rated 5 out of 5 stars

My partner and I have gone through such a difficult time dealing with guarantors, estate agents, the lot of it. But thanks to LEAH we have successfully had all of our references go through. She was an... See more

Company replied

Company details

  1. Tenant's Insurance Agency
  2. Credit reporting agency

Written by the company

We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.

Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

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Replied to 2% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Disapointing. Could do better.

I had a request to use Canopy prior to moving to a rental property. You need to be tech savvy to use this site. My phone died so I was unable to use it for my banking information. They did not seem to understand. Am am also in between jobs and there was no way of giving this information. Not everone's circumstances are the same. I was bombarded with emails and texts telling me to complete the form. I contacted them by phone and email but received no help. I appreciate that they need to be thorough but customer care is non-existent.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Used as a guarantor

Used as a guarantor. Abysmal experience, boiler plate options that do not easily cater for non mainstream income. Infuriating chatbot which is rings alarm bells as usually a sign of poor customer service. Online chat takes 20 times longer than speaking to someone which I had to do eventually anyway, as person I eventually dealt with on chat was totally useless. Person I dealt with verbally was actually pretty decent but by that time I had lost the will to live and was fuming at having my time wasted. Absolutely appalling.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Very poor web experience

Very poor web experience. Have tried to log in on numerous occasions without any joy. I spoke to an agent who wouldn't help, only telling me to download their App, which I can't find. Have also emailed their support team but have had no response. This is pretty poor given they are dealing with peoples' living arrangements

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Fast and effective support team

I had a call with the Support team about one of the items that were missing being verified in my rental passport and Louis , the agent who took my call, was fast and supportive and my issue was solved in less than 2 minutes. Coming from a Support background this is what is a great and effective support team is. Louis was amazing!

26 June 2025
Unprompted review

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