Canopy Reviews 2,953

Initially found trying to complete the online process really problematic (probably as I am self employed so more complicated) however I called the helpline and spoke to Erin who quite honestly turned this score from a 1 to a 4 she was very helpful and made sure I got the form complete.

Really easy to use app. Very quick to process to complete your referencing. Friendly customer service with fast responses.

Great way to verify

They will sell your data and you will get spam calls and emails relentlessly from 3rd party bills providers.

Pretty easy to upload - better on the app than a laptop. Erin very helpful on the chat.

Very quick and easy process, and even better dealing with someone who was very friendly and escalated my query

Reviewer
“Your online portal with canopy rent is not fit for purpose. And the customer support team are wholly incompetent. Aside from assurances to give matters urgent attention their only consistency is how inconsistent they actually are at doing what they say. And the complaints page does not work. A waste of space. Any landlord or property company looking for referencing and compliance would do well to give canopy a wide berth. The fact they have merged with the equally lacklustre The Lettings Hub is a recipe for disaster. #shambolic

Easy to use, you get advice based on your income, that helps you with budgeting and planning.

This is the worst software I have ever used. There has been a problem for myself, my partner and my guarantor each step of the way because this site. It will say things are completed then change it after 2 days causing confusion for everyone. When you explain it to the help team (who thankfully have all been nice) they say they have changed it for you and then it goes wrong again in the next 30 minutes!!!! This software should come with a free therapy session because it is the most frustrating thing I have ever had to deal with.

Once i got the details to sync it was very quick

One of the most shocking pieces of software ever made! Frustrating and quite frankly useless! Just wait until they have a hack and all our private information is lost to God knows whom!

i struggled with some aspects of the site so phoned the helpline, the lady was amazing, helpful, polite,

It wasn't easy to show my income as I'm self-employed and it's different every month although I always receive a certain amount a month which adequately pays for my needs. In addition I have six bank accounts with the NatWest four of which show my savings ... one account shows savings of more than £20,000 which I couldn't share with Canopy or if I could it wasn't easy to see that I could.

good company

Easy and simple

I couldn't change a missed rental payment after the 14 day window.

I logged into the system and reconnected my bank account, but when I tried to link the payment the system told me:

"Not quite
Uh oh! Too late to resolve this months missing rent. Please reach out to support for assistance in resolving this issue."

I contacted contact customer care to assist. They got back to me 2 days later I was told there was nothing they could do.

I phoned customer care and was told the same thing by two agents - they couldn't do anything.

What is the point of asking me to contact customer care; I wasted 20 minutes speaking to people that couldn't help me?
What is the point if I can't correct an error?
So this goes on my credit score, I can't correct it, even though the payment was made?

Seriously frustrated.