Canopy Reviews 2,955

I had a great experience with Canopy employees. I phoned multiple times and everyone I spoke to was so helpful and really friendly which put me at ease. I was given multiple options for my queries so I didn’t have to keep calling. Erin in particular kept contact with me by email to talk me through each step and got me all the way through to completing all of the references. Thank you so much Erin and everyone at Canopy!

Straight forward

The agents with whom I have spoken have been helpful, prompt, and understanding. I am so grateful for their expertise and nuance.

I have to agree with all the 1 star reviews - very difficult to work with if you have anything that is not a typical 9-5 job, and it asks for an alarming amount of very personal information. However, I was lucky enough to deal with Holly who was very helpful and understanding, so that's why I'm giving it 2 stars.

Terrible got refused even after going through open banking and seeing that I’m more than capable to afford and still got declined

The system is good only for usual, typical standard people. I’m employed by a US company, directly from US office. Based on their website a contract and details of payment should be enough, however they have insisted to get my payslips, which doesn’t exist at all. They could easily ask the office when they were completing my employment check on how much I make or see from my contract.

I recently used Canopy for my rental referencing, and I am very impressed with their service. The process was fast, smooth, and professional from start to finish. They carried out all the necessary checks including affordability and credit history, and the results were clear and transparent.

What I especially liked was the Canopy Passport – it’s a brilliant tool that shows everything landlords or agents need to know in one place. It made the renting process much easier and stress-free for me.

The team communicated well, and I felt fully supported throughout. My credit status was shown as Excellent, which gave me a lot of confidence when applying for my accommodation.

I would definitely recommend Canopy to anyone looking for an efficient, reliable, and professional referencing service. Thank you, Canopy, for helping me secure my new home!

I completed all the steps of referencing in exactly 24 hours and all the checks were complete. Luis helped me out on the chat support, he was answering in seconds, took care of everything for me and was 10/10. Highly highly reccomend.

Good experience

I've rented for a while and have had to use these agency platforms on the last three occasions.
The problem with them is that they require huge amounts of detailed evidence which the requesting agent isn't always interested in. It's inflexible and doesn't always have the options needed.
I'm amazed that there is now an industry grown up over referencing and irritated that the chatty sales pop ups intrude on the referencing.
Canopy hires out it's platform to other agencies and it really confused me when I got an email invitation from Canopy but then found they didn't request it on any estate agents behalf. Even email updates are Canopy branded and when I phoned to resolve an issue I was told it that was another agency using their software. Unfortunately I was given the wrong name to contact. This agency was very abrupt and I had to contact Canopy again to get the right name. Very poor.
I don't like Open Banking and I'm not happy using it. I also couldn't get the ID verification app to work so I had to give up on that.

Ultimately, it's the requesting agent that makes a decision and the huge effort required by the applicant (not the advertised 15 minutes) make a bit of a mockery of the extreme detail required.

Rent was always paid on time, property left clean & tidy

I had a very poor experience with Canopy’s reference check service. Despite providing multiple valid proofs of employment — including salary slips and bank statements — they still insisted on additional evidence. I even submitted an official employment verification letter directly from my work email, yet they rejected it. Instead, they demanded that my HR representative complete the reference, which is not part of the normal referencing process of my employer and this caused unnecessary delays and stress.

My wife provided her new employment offer letter as proof of employment, and her employer’s HR also verified the reference. Even then, they rejected the offer letter and demanded a signed letter instead.

Their rigid and unhelpful approach shows a lack of flexibility and common sense, and I would not recommend their service.

I was having a really difficult time verifying my income, due to outside circumstances that were making it impossible for me to provide the documentation I needed. I got a live agent on the chat who spent an enormous time with my panicked questions and helped me sort everything out correctly and properly. She even said I could call if the agent needed further income information and she'd walk me through the next stage. She did an outstanding job of calming my anxiety, providing practical help in small and manageable steps, and getting me back on track. I honestly would have been completely at sea without Holly, the agent who was so knowledgable, helpful and KIND. I truly appreciate and am grateful for her kindness and patience. They gave me the boost I needed to get back on track. Now here's hoping I'm approved!

Great outcome and easy to fill forms