Great online outlet.. easy to navigate.. My only concern was the fitment of garment. The pants seemed slightly odd dimensions.. The pants were very big between the waist and forks.. Apart from tha... See more
Company replied
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Review summary
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Reviews shaping this summary
The service and speed of delivery were excellent — very impressed with how quickly my order arrived. The only reason I’m giving 4 stars instead of 5 is that the shorts seem to be a lighter material an... See more
Company replied
Easy to deal with received on time as always qualtity still remains long after the price is forgotten
Company replied
Ii havent received my items yet nil stock, but the quality of the clothing is always good happy to wait.
Company replied
Company details
Information provided by various external sources
Canterbury of Australia was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play. The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury's commitment to developing innovative and high performance sportswear is recognised across the globe, with athletes from all sporting disciplines opting to wear Canterbury BaseLayer and Compression products. Canterbury Compression is proven to enhance blood flow, wick sweat away from the body and aid recovery, ultimately increasing levels of sporting performance. We are proud to align ourselves with the likes of Geoff Parling, who openly endorses both our technical products and lifestyle garments. The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Contact info
19 Copsey Place, Avondale, 1026, Auckland, New Zealand
- 1300553517
- canterburyshop@canterburynz.com.au
- canterburynz.com.au
3.7
Average
693 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Extremely slow processing and dispatch…
Extremely slow processing and dispatch . I followed up with Customer support after 5 business days, and they just said my order has been processed ( which it was not stating on my account) and that I will receive an email with tracking. Unhelpful, and had zero idea of the actual difference between processing and fulfilling an order.
22 June 2026
Reply from Canterbury Australia
Hello Christina,
Thank you for sharing your experience. We sincerely apologize for the delay in processing and dispatching your order, as well as for the unhelpful interaction with our customer support team. We understand your frustration and are actively working to improve our order fulfillment process and staff training.
A message has been sent to your account.
Kind regards,
Liam
Track Pants
Reasonable time for delivery. Order was correct. Easy to read website. Clear information.
22 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Product ordered could not be supplied
Product ordered could not be supplied, even though multiple could be ordered. Other items were not dispatched quickly taking 13 days to arrive from initial order. Product good quality. Very annoyed that items ordered were not all supplied.
26 June 2026
Reply from Canterbury Australia
Hello,
We sincerely apologize that we couldn't fulfill your entire order and for the extended delivery time. We understand your frustration when items are not supplied as expected. We are actively reviewing our inventory and dispatch processes to prevent similar situations. We appreciate your feedback regarding the product quality.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
Easy & seamless to order & fulfilment…
Easy & seamless to order & fulfilment of transaction.
24 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Not this time Canterbury
You advertised the products I selected were in stock however they weren’t so my order was cancelled and money was reimbursed
24 June 2026
Reply from Canterbury Australia
Hi Judi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the cancelation of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Great fitting clothes
Great fitting clothes, you get exactly what you order, very quick delivery
24 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The quality of the kids clothes we…
The quality of the kids clothes we bought are fantastic. My 7 year old son feels like a sports star in them. Delivery was fast! I’m actually going to buy some more trackies before the sale ends!!
24 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Still love Canterbury!
After many years of buying Canterbury clothing, I still love it - comfortable and attractive.
24 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury Australia
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Good Sizing
Items arrived as shown, good quality and a good fit.
Delivery times were slow.
20 June 2026
Reply from Canterbury Australia
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Quick and professional service!
16 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The web site was easy to navigate
16 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Using your specified measurement method…
Using your specified measurement method of cms instead of using number size after measuring correctly the 3 pairs of shorts my son ordered are too small. He needed size 34 not 32. He was utterly disappointed. Order number 763846441
2026-06-17 10:56 UTC
The 2 stars is for the fast delivery.
17 June 2026
Reply from Canterbury Australia
Hello,
We appreciate you taking the time to share your feedback regarding the shorts. We understand your son's disappointment with the sizing, and we regret that the items did not fit as expected despite following our measurement guide. We are reviewing our sizing information to prevent similar issues in the future.
A message has been sent to your account.
Kind regards,
Liam
This company in Australia is absolutely…
This company in Australia is absolutely terrible with customer service, they are rude and can’t help in any way solve the problem. I trying order clothing for past two weeks and they are incompetent at solving the problem, they will reply to his message with automated reply that doesn’t mean or solve anything YES Stephen that was first answer you gave me and then I spoke over 20 x to your support team and you guys have been completely useless, how is it not possible for one department to talk directly to your investigation team ? This makes your communication system completely useless my advice is make it more simple for your customer care service to communicate with all departments. Absolutely ridiculous
18 June 2026
Reply from Canterbury Australia
Hi,
I'm sorry to hear that your recent experience with us hasn't been positive.
Taking a quick look at your account, I can see that our Investigations Team have previously contacted you regarding this matter. Please refer to their most recent message for more information.
Kind Regards,
Stephen
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury Australia
Hi,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
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