Great online outlet.. easy to navigate.. My only concern was the fitment of garment. The pants seemed slightly odd dimensions.. The pants were very big between the waist and forks.. Apart from tha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service and speed of delivery were excellent — very impressed with how quickly my order arrived. The only reason I’m giving 4 stars instead of 5 is that the shorts seem to be a lighter material an... See more
Company replied
Easy to deal with received on time as always qualtity still remains long after the price is forgotten
Company replied
Ii havent received my items yet nil stock, but the quality of the clothing is always good happy to wait.
Company replied
Company details
Information provided by various external sources
Canterbury of Australia was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play. The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury's commitment to developing innovative and high performance sportswear is recognised across the globe, with athletes from all sporting disciplines opting to wear Canterbury BaseLayer and Compression products. Canterbury Compression is proven to enhance blood flow, wick sweat away from the body and aid recovery, ultimately increasing levels of sporting performance. We are proud to align ourselves with the likes of Geoff Parling, who openly endorses both our technical products and lifestyle garments. The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Contact info
19 Copsey Place, Avondale, 1026, Auckland, New Zealand
- 1300553517
- canterburyshop@canterburynz.com.au
- canterburynz.com.au
3.7
Average
694 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from Canterbury Australia
Hi,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
Great clothing!!
19 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Terrible customer service
Terrible customer service
No follow up after my order was cancelled
Never had such trouble trying to buy something online
UPDATE RESPONSE
You have now replied to this review however my problem has not been resolved
Your reply is obviously a generic reply without sincerity nor intention to solve any issues
18 June 2026
Reply from Canterbury Australia
Hello Tilly,
We are truly sorry to hear about your frustrating experience with the cancelled order and lack of follow-up. We are reviewing our processes to prevent this from happening again.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
This has been most frustrating…
This has been most frustrating experience of an online sale, they refusing to address the problem it’s almost 2 weeks and the special INVESTIGATION TEAM have not replied to me as for why they are blocking my transaction. Rude online helpline
And no trying offer anything for the trouble they caused as in cheaper or faster delivery. Shocked to be honest
17 June 2026
Reply from Canterbury Australia
Hello,
We sincerely apologize for the frustrating experience you've had with your online sale and the delay in resolving your transaction issue.
A message has been sent to you.
Kind regards,
Liam
Excellent quality Canterbury trackpants…
Excellent quality Canterbury trackpants and excellent quality Canterbury shorts. Love wearing all 3 fantastic Canterbury track pants and 1 fantastic Canterbury short. The shopping experience on Canterbury website was great. Very user friendly and easy to navigate website. I also received 20 percent discount on all 4 products I bought with the 20 percent discount available to all first time buyers. I also received an extra 15 percent discount for EOFY sale which is Great. I received free shipping as my order was above A$ 130. Will shop again in the future on Canterbury website.
11 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Quick delivery and good communication.
15 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Still have not received the tracksuit…
Still have not received the tracksuit pants I ordered on 10th June. I have contacted your company several times asking for the Tracking Number, to no avail and cannot find out where they are in the mail system. It is urgent that I receive these pants for my husband's hospital visit at the end of this week.
10 June 2026
Reply from Canterbury Australia
Hello Linda,
We sincerely apologize for the delay in receiving your order and the difficulty in obtaining tracking information. We understand the urgency of this situation for your husband's hospital visit. We are actively investigating this matter to locate your package and will provide an update as soon as possible.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Unanswered questions and poor follow-up
The customer service representative could not answer any of my questions. They said someone would contact me within 48 hours but I never heard anything further.
14 June 2026
Reply from Canterbury Australia
Hello,
We are truly sorry to hear about your frustrating experience and the lack of follow-up. We are looking into why this occurred and how we can improve our communication.
A message has been sent to your account.
Kind regards,
Liam
Placed an order online and immediately…
Placed an order online and immediately contacted them to advise of an error (wrong size). They told me it had already been processed (I am talking minutes of realising my error), and I had to wait until the product was received and then return it!! Disgraceful customer service! All I can say is I have told everyone I know to not shop at their store!!!
30 November 2025
Reply from Canterbury Australia
Hello Sarah,
We are truly sorry to hear about the frustration and inconvenience you experienced with your recent order and the sizing issue. We understand how disappointing it must have been to not be able to amend your order immediately. Your feedback is very important to us as we continuously strive to improve our customer experience.
A message has been sent to your account.
Kind regards,
Liam
Delivered on time as promised.
6 June 2026
Reply from Canterbury Australia
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
The quality of the t shirt I purchased…
The quality of the t shirt I purchased is very good and sizing was accurate.
Will definitely order again.
12 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Terrible customer service
Terrible customer service. Refund took 6 weeks and I had to chase them They were not proactive. If I didn't chase then there would be no refund.
26 June 2026
Unprompted review
Reply from Canterbury Australia
Hello
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Quick delivery easy online order
10 June 2026
Reply from Canterbury Australia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Live ‘Canterbury’
I love Canterbury products but they are so hard to access now .
Always good quality and last for ages .
4 June 2026
Reply from Canterbury Australia
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
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