I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
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I was looking for another supplier, as my previous one was retiring. Canvas -Store had my product same quality and at a competitive price. So all good and will use them again. The only issue was that... See more
The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more
Company replied
I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
Company replied
Company details
- #29 of 31 best companies in Art supply shop
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
The canvasses I ordered arrived very…
The canvasses I ordered arrived very well packaged, and I find them to be very good quality. I’ve already started painting on them and the surface is fairly smooth and doesn’t seem to absorb much of the paint- which is a good thing! I will definitely be ordering more!!
21 September 2023
Thank you for a very good service.
27 September 2023
Still waiting
Still waiting. They emailed to say they were getting the order ready 10 days ago. Still not dispatched. No answer to emails or phone calls....
3 October 2023
Unprompted review
Fast service
21 September 2023
Excellent service including delivery
Excellent service including delivery. My canvases are of a good quality as expected from Loxley. Looking forward to painting on them.
18 September 2023
Immediate delivery and as described.
6 September 2023
Efficient.
6 September 2023
A good selection of canvases
A good selection of canvases, and cost options to choose from. And punctional delivery.
11 September 2023
Poor overall service and experience
Hello
Confirmation of payment and order was as expected.
However no further contact regarding tracking or shipping was received.
After 10 days I called to find out item was not held in stock. Waited for a reply and update … nothing. Rang through on many occasions, either no reply or no further updates other than “we will call the suppliers” Again no further update to me supplied. I then rang again to cancel the order and oddly the order turned up whilst on the phone.
Overall poor customer service. Updates for online ordering should be streamlined and customer led. Yours are quite frankly pre-historic in their execution.
I can’t say I would recommend or order from you again unfortunately. This was a single item order for over £250, an item I use regularly, so a lot of future business lost!
10 September 2023
Haven’t received anything yet
7 September 2023
Avoid Canvas Store
On not one occasion has Canvas Store delivered on time, often it takes weeks longer than stated and they often list stock as available only tell you at the point of making a complaint that the goods were out of stock. Mistakes happen but happening routinely is just poor practice. This has been the excuse on number of occasions now. The communication is non existent and they hide telephone contact details leaving you with no option but to hope your emails get picked up. I await more excuses as to where my missing order is this time! My advice as a professional artist is shop elsewhere!
23 August 2023
Unprompted review
Quick delivery and good quality canvass.
14 August 2023
I haven t received the order!!!!
14 August 2023
Reliable
Reliable, speedy delivery of great canvases. Stretched on strong frames, canvases are of good quality and enjoyable to work on.
31 July 2023
Excellent service.
Exact canvas I wanted in stock in a very unusual size - 120 x 60 cm. Very efficient and prompt delivery. Excellent service. I will be back.
30 July 2023
The canvas is very high quality.
The canvas is very high quality and the frame is extremely sturdy.
The ordering and delivery services were very efficient.
I would highly recommend using this company.
25 July 2023
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