I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
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Review summary
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I was looking for another supplier, as my previous one was retiring. Canvas -Store had my product same quality and at a competitive price. So all good and will use them again. The only issue was that... See more
My order arrived safely and the quality of the canvas boards I received I was very pleased with. My only negative was that the delivery had taken a week but I am overall really happy with what I recei... See more
I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
Company replied
Company details
- #29 of 31 best companies in Art supply shop
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 month
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No hesitation in recommending this company for your canvas needs
Great selection of different size canvases available and an efficient response from Emma at Customer Services. Arrived slightly late but geographical and meteorological circumstances accounted for that.
Would definitely recommend to other canvas seekers
12 December 2023
Amazing quality
good choice options. Canvases delivered nicely secured and in perfect condition. Amazing quality.
12 December 2023
Parcel service was beyond terrible…
Parcel service was beyond terrible please stop using DHL. I did contact you but no one called me back as promised
12 December 2023
Reply from canvas-store.co.uk
Hi Eunice,
Thank you for the order you made with us.
I am very sorry for any issue you had with the delivery service that our suppliers use.
You can always contact us regarding any delivery and we can sort that out for you via our suppliers directly.
Again we completely apologise for any inconvenience caused by delays with our couriers and will be reaching out to them with this feedback
Best regards,
Customer Service
All went very smoothly and efficiently
8 December 2023
I placed my order on 10th November with…
I placed my order on 10th November with 5-7 day delivery. I still haven’t received my order despite t n t saying it has been delivered. I ordered large canvases for a pre Christmas commission and I’m running out of time. This is my first order with the Canvas store and it’s putting me off future purchases.
10 November 2023
Reply from canvas-store.co.uk
Hi Liz,
Thank you for the order you made with us.
I am very sorry the delivery did not go to plan, I can assure you that it is an unusual occurrence.
Our suppliers got the order sent back out to you as soon as they could, so I hope you were able to complete your work on time.
We appreciate your custom and thank you for your patience.
We're committed to providing the best service possible, and we look forward to serving you better in the future.
Best regards,
Customer Service
Speedy delivery!
17 November 2023
Kept up to date on order status
Kept up to date on order status, when it was shipped and delivery was super fast. Would highly recommend
13 November 2023
Fabulous service all round
Fabulous service all round, especially customer services.
I was promptly contacted via email to advise that part of my address was missing, & was quickly resolved.
Canvas boards all arrived speadily & intact.
13 November 2023
Excelent service
I have recently purchased a pack of 2 large canvases. They arrived sooner than advertised, I was able to track the delivery online and I am very happy with the service. You'll definitely hear from me again.
Thank you!
7 November 2023
A very good price and quick delivery!
30 October 2023
Item delivered on time and in good…
Item delivered on time and in good condition
All OK
25 October 2023
Better quality than I originally anticipated
Better quality than I anticipated which was appreciated - my new go to place for canvas.
Thank you.
16 October 2023
Always a reliable source for high…
Always a reliable source for high quality canvas. Always happy with my orders :)
13 October 2023
Canvas boards
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dropped next door in an open patio but the delivery driver literally threw the whole package over the neighbour’s garden wall and the parcel landed on a corner, thus bending and denting 10 of the large boards. Now I have 10 damaged boards needing repair before they can be used. A great pity.
3 October 2023
Reply from canvas-store.co.uk
I appreciate your understanding, and I'm truly sorry to hear that the order arrived in a damaged condition. We understand the frustration and inconvenience this may have caused. It's important to us that your orders arrive in perfect condition, and we take these issues seriously.
Thank you for taking the time to pass on this information to us. Addressing these issues is crucial to ensuring that this doesn't happen in the future. We are committed to working with our suppliers to improve the quality of our products and the packaging to prevent any damage during transit.
We value your business, and we will do our best to make it right for you. If you have any concerns or need assistance with a replacement or refund for the damaged order, please don't hesitate to contact our customer support team. We're here to help and make sure you have a positive shopping experience with us in the future.
Poor service
3 October 2023
Reply from canvas-store.co.uk
Thank you for your order and comments. Customer feedback is crucial for making positive changes.
We understand the frustration and inconvenience any issues during the ordering process may have caused. It's important to us that your orders arrive in good time and in perfect condition, and we take these issues seriously.
We value your business, and we will do our best to make it right for you. If you have any concerns or need assistance with a replacement or refund for the damaged order now or in the future, please don't hesitate to contact our customer support team.
We're here to help and make sure you have a positive shopping experience with us in the future.
The canvasses I ordered arrived very…
The canvasses I ordered arrived very well packaged, and I find them to be very good quality. I’ve already started painting on them and the surface is fairly smooth and doesn’t seem to absorb much of the paint- which is a good thing! I will definitely be ordering more!!
21 September 2023
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