I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
Company replied
The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more
Company replied
As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more
Company replied
Company details
- #29 of 31 best companies in Art supply shop
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
381 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refunded and none explanation
Refunded and none explanation. Very disappointing as I needed this for an art class
23 July 2025
Reply from canvas-store.co.uk
Hi Jeni,
I'm so sorry for your experience.
We have been updating our order fulfilment procedure to ensure that customers are contacted to discuss orders, if for any reason we are unable to fulfil them.
Unfortunately, the item you ordered was out of stock with our supplier, with no due date to restock
You should have been contacted and offered any available alternative products - I sincerely apologise that this was overlooked!
Best Wishes,
Customer Care
Thank you for the canvas roll
Thank you for the canvas roll. Have not tried but looks good. Very good packaging. Communication was great!
10 July 2025
Excellent quality
I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keeping me in the loop at every stage.
When my canvas arrived, I was stunned by the quality. It looked even better in person than it did on my screen!
If you’re looking for top-notch canvas combined with genuinely attentive customer care, look no further. I can’t recommend them highly enough!
26 June 2025
Unprompted review
Reply from canvas-store.co.uk
Hi Lea,
Thank you so much for your fantastic review!
Positive feedback encourages our team to continue working hard to provide the quality of service you have experienced.
Warm Wishes,
Customer Care
Very good quality product at good…
Very good quality product at good price. My order was dealt with efficiently & quickly.
2 June 2025
Reply from canvas-store.co.uk
Hi Christopher,
Thank you so much for your 5* review!
Happy customers, happy Canvas Store!
Best Wishes,
Canvas Store Customer Care
Great product abd good price
I am pleased with the product. The price is good and delivery is excellent
2 June 2025
Reply from canvas-store.co.uk
Hi Carol,
Thanks so much for the 5* review!
It's great to receive positive feedback.
Best Wishes,
Canvas Store Customer Care
Reply from canvas-store.co.uk
Hi Anne,
Thank you so much for the 5* review!
We are so glad that you are happy with your canvases.
Best Wishes,
Canvas Store Customer Care
Reply from canvas-store.co.uk
Hi Sara,
I'm so sorry that you didn't receive any communication from us regarding your order.
It is our procedure to keep customers informed about their orders, so I sincerely apologise for the oversight.
The item you ordered was recorded as out of stock, but you should have been informed before your order was cancelled.
I hope that we can do better next time.
Best Wishes,
Canvas Store Customer Care
I was very pleased how the transactions…
I was very pleased how the transactions went. From placing my orders, and when being delivered.
30 May 2025
Reply from canvas-store.co.uk
Hi Carol,
Thank you so much for the 5* review!
We love when we can provide smooth service.
Best Wishes,
Canvas Store Customer Care
The same terrible experience from 2 years ago …
i ordered and paid for canvases-which were due to arrive between 5 and 7 days; After a week I called and was told that the order hadn't actually been placed;Accepted apologies-- and after another week I was told they would sort it out- Then when they eventually arrived-- and my commission had been lost !! They canvases were crushed- wood splintered- canvas torn; I photoed and sent pics after the delivery man ( DPD) told me that I had to contact DPD-He had done his job of delivery; and he spoke little english--( Nice man)
28 May 2025
Reply from canvas-store.co.uk
Hi Tom,
I'm so sorry about your experience buying canvases from us.
We are committed to providing complete transparency regarding orders, but this does not make the repercussions of delays go away.
If you ever experience issues with a delivery, contact our customer service team at: info@londongraphics.co.uk, who will do their best to assist you.
We have taken your feedback into account and aim to improve our service to avoid such an ordeal for customers in future.
Best Wishes,
Canvas Store Customer Care
Poor delivery & service
Ordered item, this was straight forward. However I did not receive the parcel. It went to the wrong address! I received email from FedEx when they were going to deliver. They had the wrong address. My address on the invoice was correct. Unable to contact FedEx to correct their error & the Canvas store did not reply to any emails sent. I had to visit the resident to explain the situation. Happily they accepted the delivery on my behalf. This is totally unacceptable & I will not be buying any products from you shop ever again. I cannot recommend you business.
15 May 2025
Excellent canvases at a reasonable…
Excellent canvases at a reasonable price. Delivered quickly
15 May 2025
Terrible - never got my goods
I never ( at least so far) received my order - a large canvas for £102 - I emailed them - no response - called them several times - on hold for 30 mins gave up.
Do not buy from this supplier. I'm still trying to get hold of them ....nothing...tumbleweed - refund or my goods please
22 May 2025
Reply from canvas-store.co.uk
Hi Richard,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
AVOID COMPANY
If there was a zero star rating, I’d of given it. Terrible customer service, they just don’t respond, despite ordering and paying weeks ago no sign of my canvases and no refund of my money, I’ve had to raise as fraud with my bank. AVOID AT ALL COSTS.
15 May 2025
Unprompted review
Reply from canvas-store.co.uk
Hi Leon,
I'm so sorry for your experience.
We've restructured our order fulfilment process after reviews highlighted areas where we were not performing well and leaving customer dissatisfied.
Communication is key and we hope to provide much better communication from now on.
I sincerely apologise that you were waiting for your order and received no communication from us!
Best Wishes,
Customer Care
Brilliant service
This was my first time buying from Canvas Store, but I fully intend to use it regularly. Great range of products and decent pricing & when I spoke to customer services because my order was quite complex and very urgent, they couldn’t have been more helpful and polite and they delivered on their promises! Thanks Hedi (?)
4 April 2025
Unprompted review
Item not delivered and no response from the company!
Order canvas and got notified that item was dispatched on the 20th March but no further tracking information provided and still no delivery! Tried calling just rings for ages and have tried emailing and via the website and no reply. Will be raising a dispute via my bank for a refund!
20 March 2025
Reply from canvas-store.co.uk
Hi Becky,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.