canvas-store.co.uk Reviews 379

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that they are well-made and suitable for their intended use. Many people also highlight the excellent pricing, finding the canvases to be a great value. The delivery service is frequently commended for its speed and efficiency, with items often arriving promptly and well-packaged. However, some customers experienced issues with their orders, including delayed or missing deliveries, and a lack of communication regarding their status. A few other people also felt that some canvases were out of square, making them difficult to frame or use for painting.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers praise the good quality... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt and efficient... See more

Quality

People report positive experiences with quality. Many customers praise the good quality canvases, often... See more

Price

Users describe positive interactions with price, consistently finding products to be reasonably priced and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise prompt and efficient service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more

Rated 5 out of 5 stars

I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more

Company replied

Rated 5 out of 5 stars

The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more

Company replied

Rated 5 out of 5 stars

As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more

Company replied


Company details

  1. #28 of 30 best companies in Art supply shop

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

379 reviews

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Replied to 55% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

The frame of the Canvas was not Square

As a keen Amateur painter I purchased a pack of three very large (1 mtr square) canvasses from Canvas Store. The canvasses were made by Loxley. They arrived and after a couple of months I had painted on all three Canvases. I decided to frame all three canvases as I think they look better in a shadow frame. I set about to make the frames, two of which fitted perfectly. However one canvass was so out of square i could not fit it into the frame. I checked each corner with a carpenters set square and sure enough the whole frame was out of square. I sent a message to The Canvas Store, as that is the company I had the contract of purchase with, with some photos to illustrate the amount each corner was out of square, and also explaining that the other two canvases in the pack of three were perfectly square after painting. The Canvas Store contacted Loxley who replied to the Canvas Store, not prepared to do anything about the out of square canvas I had purchased, saying it was because the canvas had warped due to the painting and there was nothing they would do for me. So are they saying their canvases are not fit for purpose? If you paint on the canvas it is likely to go out of square? They sell them as painting canvases. Not at all happy so in future folkes always check your canvas before you paint on them just in cased you have to return them. Not very impressed as what I think is a good painting is a total loss at a cost of £40 for the one canvas.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Easily the best deal

Easily the best deal. Easy to communicate with. Easy to change delivery address on one email request. Top quality canvases at by far the best price

18 November 2025
Rated 1 out of 5 stars

Refunded and none explanation

Refunded and none explanation. Very disappointing as I needed this for an art class

23 July 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jeni,

I'm so sorry for your experience.

We have been updating our order fulfilment procedure to ensure that customers are contacted to discuss orders, if for any reason we are unable to fulfil them.

Unfortunately, the item you ordered was out of stock with our supplier, with no due date to restock

You should have been contacted and offered any available alternative products - I sincerely apologise that this was overlooked!

Best Wishes,
Customer Care

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