Capify Reviews 711

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the process incredibly easy and stress-free. The service is frequently described as prompt, straightforward, and supportive, with many appreciating the clear communication and quick turnaround times for funding. However, some people were dissatisfied with the company's policy regarding start-up businesses, noting that they were unable to secure a loan. Additionally, a few reviewers expressed concerns regarding the use of their personal information, and some mentioned a lack of communication and an experience of being asked for numerous documents without a clear resolution.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Customer service

Consumers express high satisfaction with customer service. Reviewers consistently highlight the... See more

User experience

Users describe positive interactions with user experience. Many customers report excellent experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve now used Capify for business lending for the fifth times (5th), and once again the experience has been excellent. The whole process was , professional, and straightforward from start to finish.... See more

Company replied

Rated 5 out of 5 stars

Clare was fantastic, every step of the way. Very communicative and easily contactable. The whole process was completed very quickly. Her friendly and approachable manner made the whole experience very... See more

Company replied

Rated 5 out of 5 stars

Well what can I say other than top notch experience and wonderful customer service, hand held all the way through with your own adviser and constant updating. When borrowing money, it can be a real... See more

Company replied

Rated 5 out of 5 stars

I recently applied for a business loan with Capify and honestly the whole experience was great. The team was professional, fast and really responsive from the start. The entire process took less tha... See more

Company replied


Company details

  1. Non-bank financial service

About Capify

Written by the company

Capify was founded in 2008 during the height of the global financial crisis, as an avenue to assist financially struggling UK SME’s that did not qualify for traditional lending options. Understanding how difficult it can be to attain business funding, Capify is here to make this process as simple and quick as possible getting funding in your hands in under 24 hours.

Get funding from £5,000 to £1,000,000 for any business purpose - from working capital or purchasing new equipment. Capify loans are repaid in small, manageable fixed payments, to help you manage cash flow. With our simple application process, loan calculators, and a great team ready to guide you through the process, you can check your eligibility online in 30 seconds.

If you've been trading for over 12 months and have a monthly turnover of £10,000 apply online today and you could have the funds in your account the same day.

Capify is not a bank and may be able to help you when a traditional lender might not. We look at different lending criteria and will consider all credit profiles, with every loan application decided by a human, not an algorithm. We’re proud to have a team of dedicated professionals who can help guide business owners through the process and find the best solutions for them. For this reason, we’ve built a strong community of customers who come back to us time and time again. We place a lot of emphasis on human communication over tech. Whilst we think that tech is important and delivers a fast process from application to receiving your funds, you’ll also have a dedicated point of contact who will always be available at the end of the phone if you’ve got a question. We also have a team of real people who look over every single deal. 

   

Capify - Business Funding Made Simple

Written by the company

Raise up to £1,000,000
Our application process is made simple and fast with our dedicated account managers to assist you all the way.
We've funded over £1.2 billion globally and supported over 20,000 businesses.
We know business owners require finance for many reasons whether you want to buy stock or equipment, expand marketing or hire additional staff, our funding and flexible repayments are perfect for the growth of your business.

Contact info

Promotion box for Capify

Trusted by thousands of SMEs

Whatever your business goals, a Capify loan can help you get there.

4.6

Excellent

TrustScore 4.5 out of 5

711 reviews

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Rated 1 out of 5 stars

I’ve been dealing with capify were kids…

I’ve been dealing with capify were kids are trying to get loans my advice keep away typical ccs business crap don’t even bother

14 August 2024
Unprompted review
Capify logo

Reply from Capify

Hi Mark, thank you for sharing your feedback with us. Your concerns are important to us, and we'd appreciate the opportunity to address them directly with you. Please get in touch with us at customercare@capify.co.uk so we can arrange a time to call you.

Rated 5 out of 5 stars

Would like to say this was quick and…

Would like to say this was quick and easy sam thompson was amazeing through the process!

31 July 2024
Unprompted review
Capify logo

Reply from Capify

Thanks for your feedback, Jess! We'll pass your kind words to Sam

Rated 5 out of 5 stars

I would like to thank the capify team…

I would like to thank the capify team but more specifically Joshua Walker for making the process easier. I’m really happy with his service. 🙏👍

25 July 2024
Unprompted review
Capify logo

Reply from Capify

Thank you for taking the time to leave us a review. We'll make sure your feedback is passed on to Joshua!

Rated 5 out of 5 stars

Excellent Customer Service

Craig and the other staff members I spoke with on the phone very helpful. Craig was very patient and helped navigate through some of my challenges during the process.
I was also kept up to date at very stage. I received an excellent service.

25 July 2024
Unprompted review
Capify logo

Reply from Capify

Thanks for your review. We're so pleased the Capify team were able to support you and we'll be sure to pass your feedback on, especially to Craig!

Rated 5 out of 5 stars

Fantastic Customer Service - super fast process

Great company to do business with, my advisor was Toni excellent customer service. Quick decision and fast payment

23 July 2024
Unprompted review
Capify logo

Reply from Capify

We're so glad you had a great experience, Micky. Thanks for your feedback, we'll pass this on to Toni!

Rated 5 out of 5 stars

Hassle free service

Hassle free service, everything explained and straight forward. Received the funds the same day as promised. Highly recommended. Thank you

11 July 2024
Unprompted review
Capify logo

Reply from Capify

Thank you for taking the time to leave us a review, Billy. Your feedback is important to us, we're glad you enjoyed our service.

Rated 5 out of 5 stars

Quick and painless process from start to finish

We recently made an application and could not fault the experience. From enquiry to completion was very quick, and painless considering how long some applications for funding can be. Sam was especially helpful, very friendly and made the process enjoyable!

18 July 2024
Unprompted review
Capify logo

Reply from Capify

Thank you so much for your detailed feedback, Ruth. We're so pleased the Capify team, and especially Sam, were able to support you - we'll pass your comments on!

Rated 1 out of 5 stars

Beware very very high interest rates they offer

It’s complete rip off an time waste, they don’t show interest rates on their website just to attract customers and rip them off

Here is example £17k they offered for just 5 months and payback amount is £23k
It’s a joke!!!!!

Don’t waste your time with them

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Efficient, Fast Turnaround

As a growing business, we have had cashflow hiccups a few times and have used Capify's services more than once and every time been assisted by Lydia Burns. I cannot recommended her enough. She has been so helpful and efficient. Each time from the time i first speak to her till the funds come through its been over a period of just 2-3 days. She will work with you and see how best she can help even when it hasn't always been a straightforward application. We are very happy customers and will always refer any small business that needs that financial help!

9 July 2024
Unprompted review
Capify logo

Reply from Capify

Thank you so much for your positive feedback, we'll make sure we pass this on to Lydia.

Rated 5 out of 5 stars

Clare was very amazing

Clare was very amazing, she was very helpful and patient with the loan application.

She went above and beyond and she is very professional and understanding.

She patient and explained the loan application process clear and made the process straightforward. She was very compassionate and handled every request and back and forth emails very professionally.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Working with Capify and Rosie was…

Working with Capify and Rosie was seamless and stress-free. I highly recommend Capify to anyone seeking reliable lending services, and Rosie, in particular, for her outstanding support and effectiveness. Thank you, Capify, and thank you, Rosie, for a job exceptionally well done!

14 May 2024
Unprompted review

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