Capital Appliance Repair Reviews 

182
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Iurii visited last Friday at 6pm to check our washer; ordered a new door lock on the spot. Returned Tuesday at noon with the part, changed it, and it works. The initial service fee was applied to th... See more

Rated 1 out of 5 stars

I made a service call in Montréal for a 7 years old Monogram ge with a door alignement problem. Service was fast . But the technician seemed unprofessionnal… I paid 90$ for a diagnostic and estimate.... See more

Rated 5 out of 5 stars

Our trusted technician, Viktor, arrived on time. We'd requested him since he's already "dealt" with our LG washer on a couple of occasions. It took a while to figure out the source of the 'noise'.... See more

Rated 5 out of 5 stars

Office was responsive. Got an appointment fast for a problem with my dishwasher. Tech repaired the major issue at the first call, waited a couple of days for a part to finish the job. Very knowledgeab... See more

Company details

  1. Appliance repair service
  2. Refrigerator repair service
  3. Repair Service
  4. Washing Machine & Dryer Repair Service

Written by the company

Family owned and operated appliance repair company. We offer same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Cumberland, Orleans, Rockland, Gloucester, and the surrounding area. We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines. We also specialize in high-end appliance repairs for Sub-Zero, Viking, Miele, Thermador, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(182)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% great in all ways!

Can't say enough about Capital Appliance Repair. :-)
Victor (Viktor) was on time, totally understood the problems, and was quick with the correct solutions coupled with his hard work. Would recommend Capital Appliance Repair to all! Great prices and great service! ~ Dave & Jen

9 June 2021
Unprompted review
Rated 1 out of 5 stars

HORRIBLE COMPANY!!!

I was having issues with my Dryer called this company to come to take a look and diagnose the problem. The company tried to cancel on me last minute the day of I was not impressed! When the technician finally did show up to my house he was here for a total of 15 minute turned on my dryer once and listed out a bunch of issues it could be. He wouldn't do any tests on the dryer or even pull it apart/look at it. I asked him multiple times to do a test on the burner as he told me they easily could do that but he didn't want to do it that night because it was "late and his end of shift" he told me if I wanted the test done I would have to pay the service fee again ontop of the $112 I just paid for him to basically hangout. Since there was so many possibilities on what the issue could be I asked him if he could email me an quote for the possible repairs so I can decide. This was on Wednesday and I still have not heard back from the company, I tried called on Thursday to speak with a manager and I was hung up on twice and told someone would call me back on Friday. It's now Sunday and I haven't hard back from a manager, they won't answer there phones anymore and I still haven't received my quote for the possible work. In the mean time of this company wasting my time I was actually able to hire a reliable company to come in and fix my dryer all in the time I'm still waiting for a response from Capital Appliance Repair. HORRIBLE COMPANY!! THEY HAVE HORRIBLE SERVICE AND CUSTOMER SERVICE!! DON'T WASTE YOUR TIME

6 June 2021
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Amanda,

We are sorry to hear you feel this way. Since you've already spoken to our Customer Service Representative, we understand that the matter has been taken care of and you've been promised a full refund. Our technicians have been fixing dryers for many years and perhaps the 15 minutes was enough to diagnose the issue. We really hope that you'll give us a chance to fix your appliances in the future and you'll see why we are rated by our clients the best appliance repair company in Ottawa.

Sincerely,
Capital Appliance Repair

Rated 5 out of 5 stars

I reached out to Capital Appliance…

I reached out to Capital Appliance Repair and they gave us an appointment for the same day. The repairman actually called and came earlier. He was very efficient and diagnosed the problem as discussed. He was able to get a replacement immediately and returned promptly to fix our dryer. He explained the repair, left the area clean. Thank you very much for your service.

26 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The gentleman who came to our home was wonderful. He came promptly and worked hard to try to rectify the problem. In the end he was honest enough to tell us that we needed to buy a new fridge. THAT is the sign of a good and honest repairman. We will definitely use this repair company in the future.

14 May 2021
Unprompted review
Rated 5 out of 5 stars

I can't say enough good things about…

I can't say enough good things about capital appliance repair. The service was prompt, accurate, and cost-effective. They came when they said they were going to come, they correctly diagnosed the problem and fixed it with no friction, and little hassle. Their service was so good, I asked if the same person could go and assist my mother with her appliance problems. They went the next day, problem solve. Fast, courteous, and highly professional. If you need any small appliance work, call them. You won't regret it.

12 May 2021
Unprompted review
Rated 5 out of 5 stars

Dryer issues no more!

We were having issues with our Samsung dryer so we called Capital and they were able to book in very quickly. They arrived right on time, were very courteous and fixed the issue with my dryer. Extremely happy with their service and would definitely recommend them!

22 April 2021
Unprompted review
Rated 5 out of 5 stars

Prompt response and fast service

I have used Capital Appliance'service in the past and I was very satisfied with their services. This time, it was on a Easter Monday that I needed help to repair a dishwasher. I called in the morning, got an appointment in the late afternoon and the issue was resolved. I would highly recommend them. Thanks Capital Appliance Repair!

6 April 2021
Unprompted review
Rated 5 out of 5 stars

The soap dispenser in our Bosch…

The soap dispenser in our Bosch dishwasher did not open properly. Contacted Capital Appliance Repair. Promptly, their repairman, George showed up at our door. Courteous, he quickly identified the problem and ordered the necessary part. A week later, George came back to install the part. He was quick, informative. Many thanks to George we now have a fully functional dishwasher, and we know a little bit more of how to take care of it. Great Job!

19 March 2021
Unprompted review
Rated 5 out of 5 stars

Freezer Repair

Prompt response to our call for service. Freezer issue diagnosed quickly and fixed to our complete satisfaction. Excellent service as always!
Robt

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Quick, professional, and trustworthy...

Victor from Capital Appliance Repair was professional, and honest about the issues WRT our fridge. He was able to diagnosis and quickly correct the issues, which was a fried inverter board. Thank you to Victor for coming on a weekend, correcting our issue, and doing it so professionally. I’m very satisfied with the service and would recommend them to others with fridge or applicable issues.

7 February 2021
Unprompted review
Rated 5 out of 5 stars

Received excellent quick service to…

Received excellent quick service to repair leaking fridge. Viktor was very courteous & took time to explain what he did. I appreciate his professional friendly service. Will not hesitate to recommend Capital Appliance to friends & family.

19 January 2021
Unprompted review
Rated 5 out of 5 stars

The technician, George, was courteous, knowledgeable and reassuring. He complied with COVID-19 safety restrictions and we seniors had no concerns having George in our home.

The technician, George, was efficient, reassuring and very courteous.
The part required for my washing machine was a long time coming, possibly because of availability and delivery problems during the pandemic. However, when I checked with PartSelect their order page said they had the part in stockand could send it on its way the same day as it was ordered. I have ordered many parts from PartSelect and they have usually arrived within three days.

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

The repairman Evgreni checked the dryer and determined that it needed a part in order to fix it. The part was not readily available so he ordered it. It will be here in 2-3 weeks. He will return to fix the dryer once the part has arrived. He was very pleasant and explained the situation clearly. It was a pleasure doing business with him. He well represented Capital Appliance Repair.

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Very Happy with the service

Very Happy with the service. Called 3 other places all who claimed they were open on the weekend, all of them said they were closed except Capital Appliance Repair. They arrived the same day. After inspection I needed a part that would take a few days to get. After a few days they called and said they would have it installed within the hour. I was very impressed with their service, response time and professionalism.

6 January 2021
Unprompted review
Rated 5 out of 5 stars

Honest Technical Advice Appreciated

The technician arrived during the scheduled time to look at my fridge that stopped cooling. After he diagnosed the problem in short order, he outlined the costs and work needed to resolve it but recommended buying a new fridge rather than spending money to try fix it and replace the freon that leaked, as it would likely need to be done again in a few months.

Although this is not the outcome I was hoping for, I am happy that he was honest - likely saving me some money that I can put towards a new fridge.

6 January 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look