Capital Appliance Repair Reviews 

182
TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Iurii visited last Friday at 6pm to check our washer; ordered a new door lock on the spot. Returned Tuesday at noon with the part, changed it, and it works. The initial service fee was applied to th... See more

Rated 1 out of 5 stars

I made a service call in Montréal for a 7 years old Monogram ge with a door alignement problem. Service was fast . But the technician seemed unprofessionnal… I paid 90$ for a diagnostic and estimate.... See more

Rated 5 out of 5 stars

Our trusted technician, Viktor, arrived on time. We'd requested him since he's already "dealt" with our LG washer on a couple of occasions. It took a while to figure out the source of the 'noise'.... See more

Rated 5 out of 5 stars

Office was responsive. Got an appointment fast for a problem with my dishwasher. Tech repaired the major issue at the first call, waited a couple of days for a part to finish the job. Very knowledgeab... See more

Company details

  1. Appliance repair service
  2. Refrigerator repair service
  3. Repair Service
  4. Washing Machine & Dryer Repair Service

Written by the company

Family owned and operated appliance repair company. We offer same-day appliance repairs for major household appliances in Ottawa, Nepean, Kanata. Stittsville, Cumberland, Orleans, Rockland, Gloucester, and the surrounding area. We fix all makes and models of fridges, freezers, stoves, ovens, dishwashers, dryers, and washing machines. We also specialize in high-end appliance repairs for Sub-Zero, Viking, Miele, Thermador, and more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

182 reviews

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No recent history of asking for reviews

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4.3

All reviews

(182)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

The technician came very quickly, performed a thorough assessment, and gave us a reasonable explanation about the problem. We ended up not following his advice, for unforeseen reasons. But were very pleased with his professionalism. We felt we could trust him, which unfortunately is not always the case with appliances technicians.

2 February 2019
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hello,
Thank you very much, we appreciate your feedback!
If you require anything in the future, we're just a phone call away.

Rated 5 out of 5 stars

Fast and honest service - couldn't ask for more! KUDOS!

Fast, polite, efficient service! The stove wasn't working, in a weird way (when some burner lights came on after twisting the dials, the main screen would engage, but no heat got to the elements; and when they were turned off again, all power to it would cease too). Their service tech arrived, checked the fuse box in the basement, checked the burner elements, et voila! Working perfectly again, no song and dance, very honest, only paid for the service call! I will definitely recommend these guys and their excellent tech, Artur, again!

23 January 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Gord,
Thank you very much for taking the time to post your review!
We truly appreciate your business and your support.
Our team is very glad to hear that you’re satisfied with our services, and looks forward to working with you again in the future.

Rated 1 out of 5 stars

Overpaid and still not working. Stay away!

Called the company saying I was having issues with my washer not working and making noise. Technician came to my place, looked at it for 10 min, clipped something back and I was charged $100. Total time spent in my unit for service did not exceed 15 minutes, no parts were changed but okay, I paid and did not say anything.

The next day I tried doing laundry and the washer kept stopping mid-way through cycle (it had never done that before). I called the company and they told me this was a different issue and that I would have to pay again! I told them I had never had this issue before and that by paying the technician $100 I expected to have a functional washing machine but they told us it was not their problem and that if I wanted the technician to come fix it I would have to pay out of pocket again!!

Horrible customer service, overpaid and I am still left with a non-working washing machine! Stay away! DO NOT RECOMMEND!

22 January 2019
Unprompted review
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Reply from Capital Appliance Repair

Hi Pascal,
We would like to apologize for your recent experience, and are sorry to hear you were less than satisfied with our service. We pride ourselves on our high standards and would like to make things right.
You can expect a call from us soon to discuss what occurred and how we can make it up to you. If you prefer, you can also contact us directly at 613-454-1577.

Rated 5 out of 5 stars

Amazing service

Amazing service. The rep came to my home, based on my description of the problem he let me know an idea of how much things would cost based on what he may find. He quickly assessed the problem with my dishwasher and fixed it. He checked to make sure everything was cleaned up and before leaving he gave me tips on how to keep my machine working effectively. I would definitely use their service again.

21 January 2019
Unprompted review
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Reply from Capital Appliance Repair

Thank you very much, we appreciate your feedback.
If you require anything else in the future, we're just a phone call away!

Rated 5 out of 5 stars

I was very pleased with the prompt…

I was very pleased with the prompt service. The serviceman knew his business very well. He was pleasant and explained all the work that he was going to perform and why.
I was very impressed and pleased that he found the problem and resolved immediately.
Many thanks for the excellent service.

15 December 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Raymond,
Thank you very much for taking the time to post your review!
We truly appreciate your business and your support.
Our team is very glad to hear that you’re satisfied with our services, and looks forward to working with you again in the future.

Rated 5 out of 5 stars

Service call for washer/dryer

A technician arrived within 24 hours of my initial contact with the office (though I had not flagged my call as urgent) and he spent an hour to provide a thorough diagnosis of the problem with our washer/dryer and a well-reasoned recommendation as to what we should do about it. Very impressed.

13 December 2018
Unprompted review
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Reply from Capital Appliance Repair

Hi Iain,
Thank you very much, we appreciate your feedback.
We're very glad we could help you with your washer and dryer, and look forward to helping you again in the future!
If you need anything else, we're just a quick phone call away.

Rated 5 out of 5 stars

Excellent service.

I was very pleased with the service. Polite and professional.

6 December 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Richard,
Thank you very much for taking the time to write a review for our work.
We are so pleased to hear that you that you had a wonderful experience with us.
If you require anything in the future, we’re just a phone call away!

Rated 5 out of 5 stars

Great experience for LG washer repair

Great experience, the technician came with the part needed as I mentioned the error code and model of the washer in my email. Very courteous, prompt and knowledgeable. I would definitely recommend Capital Appliance Repair them and use them again. My only regret was not getting the technicians name to thank him personally.

1 November 2018
Unprompted review
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Reply from Capital Appliance Repair

Hi Mary, Thank you very much for taking the time to post your review! Our team is very glad to hear that you’re satisfied with our services, and looks forward to working with you again in the future!

Rated 5 out of 5 stars

My dryer broke at 6pm on a Sunday

My dryer broke at 6pm on a Sunday. I called Capital Appliance Repair and by 11am Monday morning it was fixed! Artur arrived promptly, diagnosed the issue, fixed it, and was on his way within 20 minutes. Excellent, friendly, prompt service. A-1!

27 August 2018
Unprompted review
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Reply from Capital Appliance Repair

Hi Fraser, thanks a lot for the review. Your satisfaction is our top priority! Feel free to contact us in the future in case you have any issues with your home appliances. Capital Appliance Repair team

Rated 5 out of 5 stars

Thank you for an excellent work done by…

Thank you for an excellent work done by your technician today. Not disappointed in the repair and programming of our Maytag fridge.

18 August 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Roger! Thanks a lot for your review and for choosing us! We wish you good luck with your fridge and all other home appliances. Regards, Capital Appliance Repair team

Rated 5 out of 5 stars

Prompt and courteous service

Prompt and courteous service. Knowledgeable tech. Would definitely recommend.

18 July 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hello, Thank you for your review and for choosing our company.
Your satisfaction is our top priority. Regards, Capital Appliance Repair team

Rated 5 out of 5 stars

Miele Dishwasher Repair

The technician came the the day I called. He was very nice and tried to fix the problem...our Miele dishwasher was not working.
He had to order a part which was expensive but we agreed it was worth fixing. When the part came in he came the next day and all is good. I would use this company again. Only problem is they do not stock parts so we had to wait two weeks.

8 July 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Thank you so much for the review! Our professional team is always ready to exceed your expectations! Good luck with your appliances. Capital Appliance Repair Customer service team

Rated 5 out of 5 stars

Technician was efficient and provided…

Technician was efficient and provided excellent customer service!!

27 June 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Nicole, thank you for your review and for choosing our company!! Regards, Capital Appliance Repair

Rated 5 out of 5 stars

Downtown refigerator repair

Ilya came promptly to repair a broken fan in our refrigrator. He was quick pleasant and helpful. WE have no problem recommending him to othes for quick and effective service.

13 June 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Stephen,
Than you for your review. We always try to improve our efficiency and have your appliances ready to work as soon as possible. Thank you for choosing us. Regards, capital appliance repair.

Rated 5 out of 5 stars

Very efficient.

Punctual, very pleasant and knowledgeable. Also, very efficient.
He told us the cost up front so there were no surprises.
My wife and I are very satisfied. Thank you.
Vern Phillips

25 May 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hi Vem, Thank you for the great review, we appreciate hearing back from our customers. We are happy to hear you received excellent, timely service that was helpful and knowledgeable. Regards, the Capital Appliance Repair team

Rated 5 out of 5 stars

Yuri came to repair our dishwasher

Yuri came to repair our dishwasher. He was polite, professional and very helpful with advice.
S. Acker

22 May 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hello! Thank you very much for reviewing us. Please do not hesitate to contact us anytime if needed in the future!
We wish you all the best! Regards, Capital Appliance Repair

Rated 5 out of 5 stars

Very efficient

Very efficient. Knows what they are doing

7 May 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hello, Thank you for your review and for choosing our company. We are dedicated to provide excellent service to our customers.Regards, Capital Appliance Repair team

Rated 2 out of 5 stars

Over priced

Over priced. Not same day service like advertised. Showed up over an hour after time supposed to come.

24 April 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hello, Thank you for your review and for choosing our company. We do apologize for the appointment delay and will consider your comment for future improvements. Regards, Capital Appliance Repair team

Rated 5 out of 5 stars

Great service

Great service. Expeditious and professional to a fault.

10 April 2018
Unprompted review
Capital Appliance Repair logo

Reply from Capital Appliance Repair

Hello, Thank you for your review and for choosing our company.
We strike to provide excellent service to all of our customers!
Regards, Capital Appliance Repair team

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