Capital Hire Management Ltd. (PCO Car Hire) Reviews 

247
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The all staff members were very helpful from the beginning Happy to be part of Capital Hire Management

Rated 4 out of 5 stars

Capital Hire Management provided me with a good vehicle at a lower price than most other PCO car hire companies. They have also been very helpful with good customer service.

Rated 5 out of 5 stars

The Honestly, one of the best companies for PCO car rental! Excellent service, reasonable prices, clean and well-maintained vehicles, and very professional staff. Everything was quick, easy, and hassl... See more

Rated 5 out of 5 stars

Fantastic range of vehicles at very competitive prices. Very easy process and they also will upload all your documents to Uber and Bolt the day before picking up your car so you can literally start wo... See more

Company details

  1. Car rental company
  2. Car rental service
  3. Leasing service

Written by the company

Capital Hire Management Ltd., founded in 2009, has expanded to become one of London's top PCO car hire company. Beginning with the most popular Toyota Prius, qualifies for Uber X or similar minicab category with other companies. In the 13 years we have been with the company, we have assisted more than 5000 drivers with their PCO travels. Being a company known for offering top-notch customer service, we are devoted to helping more drivers reach their goals as a business with a stellar reputation for providing excellent customer service. Welcome to our website! We are a PCO car hire company dedicated to providing reliable and affordable car hire services to individuals Our mission is to make car hire as simple and stress-free as possible for our clients. We understand the importance of having a reliable vehicle in this industry, which is why we offer a range of PCO licensed vehicles that are regularly maintained and serviced to ensure they are always in excellent condition At our company, we pride ourselves on our exceptional customer service. Our team is friendly, knowledgeable, and always willing to go above and beyond to meet our clients' needs. We understand that every client has unique requirements, and we work closely with them to provide a bespoke car hire solution that meets their specific needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

247 reviews

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4.7

All reviews

(247)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

Bogdan Stancu …

I had the car for a year and then they stopped my deposit claiming the tires were ruined and they had never changed them even once... I would never buy a car from this company again and I would not recommend it.

7 January 2025
Rated 3 out of 5 stars

I recently had a decent experience with…

I recently had a decent experience with Capital Hire Management Ltd. They offer a good range of vehicles at competitive prices, and their staff is friendly and helpful. The process was straightforward, but overall, I found it to be an average experience. Would still consider them for future rentals.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Lt72ozv

The speed on prosses.
Poliet staff
Good management
Good cars

10 November 2024
Capital Hire Management Ltd. (PCO Car Hire) logo

Reply from Capital Hire Management Ltd. (PCO Car Hire)

Thank you so much sir for the review

Rated 4 out of 5 stars

Very professional

Very professional
Just a bit unlucky from my side as the car I had broke down and wasted 2 hours
Then happened again in central London
Engine light come on
So had to stop working and go to the garage in Alperton
Another 3/4 hours wasted
And finally we swop car another few hours wasted
At full price of rental

18 October 2024
Capital Hire Management Ltd. (PCO Car Hire) logo

Reply from Capital Hire Management Ltd. (PCO Car Hire)

Thank you so much sir for the review

Rated 5 out of 5 stars

Hello

Hello! I recently rented an E-Class from Capital Hire, and my experience was outstanding. The team is friendly and efficient, especially the person who assisted me—I believe his name was Ehitisham—who was fantastic. I feel very reassured working with them and hope this positive experience continues. Wishing them all the best for a successful future!

15 January 2024
Capital Hire Management Ltd. (PCO Car Hire) logo

Reply from Capital Hire Management Ltd. (PCO Car Hire)

Thank you so much for taking the time to share your positive experience with us and we truly appreciate your kind words..........

Rated 1 out of 5 stars

Response to the reply

Thank you for your response. I appreciate the offer to review the evidence in person, but I must address a few points for clarity.

Firstly, when I returned the car, no one mentioned a missing home charger. It was only after I had left that I received a call saying it was missing. I am confident the home charger was in the car, as I never used it myself; I always relied on public chargers. I also requested invoices for the home charger (£250) and the tyre (£40) to verify these claims, but haven’t received them yet.

As for the discounts you mentioned, those were occasional promotional offers and not directly related to my deposit or this issue. While I appreciate them, they don’t offset the current problem with my deposit refund.

I would be more than happy to meet in person to review the evidence, as I believe in transparency and fairness. However, without clear proof of the charges you're claiming, it’s difficult to accept these deductions. I hope we can resolve this fairly and promptly.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Hi I recently hired a E class from…

Hi I recently hired a E class from Capital hire and my experience was really amazing they have a vey friendly and efficient team specially the guy who dealt with me was amazing I believe his name was Ehitisham anyway so far I’m feeling very relaxed with them hopefully it will carry out like this. Wish them good luck for their prosperous future.

2 September 2024
Rated 1 out of 5 stars

No human manners

Rubbish service, they have a dirty car and needed service within a week, which I wasn't told. I wasted a full day on their car service. Before returning the car, I got it washed and cleaned yet they tried to change me, I took a video before renting the car, which I showed them as evidence. These people have no manners and are very arrogant! Not recommended at all.

2 August 2023

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