No drama. Did the work on the date scheduled & seems to have done a competent job. Team were friendly, registered the warranty and gave us plenty of information. Also, really appreciated at the sales... See more
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See what reviewers are saying
Everything has been fine as I regularly purchase salt blocks bur recently the deliveries are taking weeks since the order and in the meantime there is no communication. Last time when I enquired I was... See more
Company replied
Professional and reliable service. We have been customers for twelve years and would have no hesitation in recommending the company to anyone who would like to improve the quality of water in their ho... See more
New water softener - Provided very helpful initial advice regarding options and what would be involved. Come the installation day completed the work cleanly and efficiently. Very pleased and would re... See more
Company details
- #9 of 19 best companies in Water softening equipment supplier
- #11 of 27 best companies in Water Filter Supplier
Written by the company
At Capital Softeners, we believe every home deserves brilliant water. As a trusted, local, family-run business, we specialise in the supply, installation, and ongoing maintenance of high-performance water softeners and advanced drinking water filtration systems. We know firsthand the daily frustrations of living with hard water. Our tailored solutions are designed to banish stubborn limescale, protect your valuable home appliances, and leave your skin and hair feeling naturally softer. Beyond softening, we are passionate about providing pristine, great-tasting filtered water straight from your tap, helping you stay hydrated while reducing single-use plastics. To further elevate your kitchen experience, we proudly supply and expertly install Quooker instant boiling water taps. These innovative systems add a touch of everyday luxury and ultimate convenience, revolutionising how you cook, clean, and make your morning tea. From your initial consultation through to seamless installation and comprehensive aftercare, our dedicated service team prides itself on delivering expert support with a genuine, personal touch. We are committed to transforming your home’s water from the tap up, and we deeply value the feedback, satisfaction, and trust of every customer we serve.
Contact info
4B Great Northern Works, SG14 1QN, Hertford, United Kingdom
- 01707691819
- info@capitalsofteners.co.uk
- capitalsofteners.co.uk
4.7
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I am a satisfied customer
I am very satisfied with the service offered and the gentleman that called was very knowledgeable and quickly resolved my problem.
25 April 2023
Fair price for block salt and delivered…
Fair price for block salt and delivered when they said they would.
20 September 2023
Great service.
15 September 2023
A super company in water softener
A super company with a very good team and good pricing on its products! The installation was also done by Capital Softeners and their technical team were excellent. Thank you
1 August 2023
Not received our salt order yet so…
Not received our salt order yet so can’t give u feedback yet
27 July 2023
Reply from Capital Softeners
Hi Geraldine. Your salt is scheduled to be delivered 11/08 which is within the 7-10 working day delivery period
Excellent company
have dealt with Capital Softeners for many years. always get excellent service at reasonable prices
22 May 2023
Recently disappointed!
Everything has been fine as I regularly purchase salt blocks bur recently the deliveries are taking weeks since the order and in the meantime there is no communication. Last time when I enquired I was told we are busy. I placed an order on 21st June. It has been a week but no update.
20 June 2023
Reply from Capital Softeners
Hi Mr Parekh. You placed an order for water softener salt on 21/06 our delivery terms are 7-10 working days approx. your salt is scheduled to be delivered on 03/07 which is within this time.
Fast delivery and they provide a great…
Fast delivery and they provide a great product sensibly priced
4 June 2023
Quooker Plus
I enquired originally about a Quooker Tap. The site inspection gave rise to the need for a new Water Softener system. This I expected and knew we needed. The options were explained, pricing clear and likely issues highlighted.
The process was made simple, the team were courteous & respectful. Everyone was clearly genuine.
Very pleased
2 February 2023
Unprompted review
Delivery times are slow
14 March 2023
Amazingly helpful and professional response
Had a problem with a hissing noise from my existing water softener and Jordan Russo came round on his way home to check it out and confirm what was wrong. There didn't seem to be a problem with the softener but there were pin holes in the piping which he made safe. Couldn't have asked for better or more understanding service.
10 February 2023
Unprompted review
Great service and very helpful.
5 February 2023
Highly recommend.
Highly recommend.
Such a professional, friendly company.
It's great to be able to speak with a human without having to wade through lots of recorded options!
Always so helpful. I have used them for a few years. I purchase my salt tablets, water filter tap and replacement cartridges through them.
Great service.
31 January 2023
Unprompted review
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