Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would ha... See more
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Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Fourth Way, BS11, Bristol, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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The roller latches had lost two ball bearings on my Caple Extractor. I contacted Caple and the team was able to provide me with the information needed to identify the part needed. Excellent service and communication provided by the company and the latches arrived promptly. Thank you for your excellent service Caple

Reply from Caple
When our kitchen tap developed a small leak I contacted the manufacturer, Caple, to describe the problem and to ask for advice as I couldn't see how to replace the faulty cartridge.
I received a very prompt reply from Olivia in which there were links to a video showing how to proceed with the repair and a further link to a kit containing the necessary replacement parts.
Both links were very helpful and they allowed me to replace the cartridge thus fixing the leak with minimal delay and without having to call out a plumber! Result.
Thank you Caple and Olivia.

Reply from Caple
Ordering was simple. Delivery super quick and communication re delivery was very good.
Haven’t yet opened the package as waiting for sink fitter but it’s not damaged on the outside.

Reply from Caple
I got a call to confirm the details I had logged on your website - that was a nice surprise
It was delivered promptly

Reply from Caple
All I was looking for was a waste drainer for my sink and was unsure of the size of it, someone must have been looking down on me that day and I was extremely fortunate as Olivia Wright picked up the phone 😇, honestly the conversation was like, I need a waste drainer please but don’t know the size ,don’t worry send me a picture and I will get you one out, just by a picture, of course no problem so helpful it was brilliant so just ask for 😇😇😇 thank you Olivia

Reply from Caple
Whether you are looking for entry level, mid range or high end, Caple have it all in abundance. Their ovens in particular are very aesthetically pleasing with great functionality. The downdraft hobs with plasma filters are also very pleasing.

Reply from Caple
Absolutely in love with the Sense Premium range and all its features! Wanted an oven for serious cooks and this hands down beats tech on anything on the market. With the largest temperature range on the domestic market it is great for Stone baked pizzas and I love the meat probe and Smart functions. As a Kitchen designer this is not just my go to cooking system I recommend to all my clients but the one I use myself!

Reply from Caple
Caple as an all round company are customer friendly and have a great service, appliances are also great

Reply from Caple
I've been dealing with Caple for a number of years now, the product and customer service is great, the company Representative is always so very helpful and proactive.

Reply from Caple
I’ve used caple (Maurice Lay) for many years and find the products fantastic, some a wee bit quirky like the integrated wine coolers , fitters love them as very easy to fit and user friendly, delivery is also very good , I’ll continue to use them in the future.

Reply from Caple
Fantastic company to deal with, very reliable and easy to contact

Reply from Caple
Highly recommend Caple. Had a really great experience

Reply from Caple
I had few times contact with Caple customer service and always they were very helpful. They explained issue with friendly and helpful manner. All my problems and concerns were sorted and solved.

Reply from Caple
Excellent service with quality products would definitely recommend

Reply from Caple
Great experience with Caple, would definitely recommend.

Reply from Caple

Reply from Caple
Always a pleasure to work with the Caple crew for stock availability, problem solving and general industry knowledge. Highly recommended.

Reply from Caple
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