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CAPO Reviews 3,576

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TrustScore 4 out of 5

3.8

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Looking at 459 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising the quality of the clothing, with many appreciating the thickness and feel of the materials. The delivery service is also frequently highlighted as fast and efficient, with many orders arriving quickly. However, some people were dissatisfied with the customer service, mentioning issues with unhelpful responses, ignored inquiries, or problems with resolving missing items and delivery disputes. There were also occasional concerns about inconsistent sizing, with some items not matching the expected measurements or varying between products.

What people talk about most

Product

Clients share positive opinions on product quality and fit. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of materials, with... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick and prompt... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise prompt delivery, with some receiving... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers express significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the clothes look great and pretty trendy. I am a medium and over 13 Stone and the only issue I am having is that the clothing seems to be a bit on the larger side than the usually medium. How... See more

Rated 4 out of 5 stars

I’ve made about 5 purchases from Capo now and in the main I’m really pleased. The material always feels good quality, delivery is pretty quick and ordering is very easy. Like others, I have had some i... See more

Rated 4 out of 5 stars

Fairly new to Capo clothing. Site has a good variation of clothing. Check length of chinos though as although good quality I had to return as length was specified as 29" but actually 31". Would recomm... See more

Rated 3 out of 5 stars

I've bought two items from Capo, the cuff frayed on a full zip jumper after a few wears but I bought an overshirt which is really good quality. I contacted CS around returns for the full zip jump... See more

Company details

  1. #505 of 619 best companies in Clothing Shop
  2. #110 of 125 best companies in Activewear shop
  3. #178 of 215 best companies in Shoe shop

Written by the company

We aim to provide clothing that every wardrobe needs, 'the art of ruthless simplicity'. CAPO clothing and footwear is designed to provide the ultimate athletic fit, using the highest quality materials and workmanship to combine style, fitting and comfort. We aim to combine this with nothing but the highest levels of customer service from start to finish. To us you are more than just customers. ​​​​​ Our aim is to provide you with premium quality luxury fashion at affordable prices, while providing the best possible service we can in order to make your shopping experience with us as simple and secure as possible. SHIPPING INTERNATIONALLY. BUY NOW PAY LATER OPTIONS

Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Refund battle after faulty goods received

STEER CLEAR AT ALL COSTS!

Reply to your response...Thanks for your speedy reply to this review...if only your customer service replies were as speedy!! My return was NOT outside the return period, I made sure you received it within the time period by paying £10.20 next day signed for...hense your back tracking and issuing a full refund...incidently..another measure of your company was when I suggested you decide on the amount of postage cost to refund...once again very predictable when you refunded only part of this. Readers please note I only got the FULL refund after notifying you of my intention of proceeding with a debit card charge back via my bank. Finallu to reiterate..disgraceful customer service. People will simply shop elsewhere with abysmal service like this, as we intend on doing.

Original review...Absolutely diabolical customer service & unprofessional/ill informed staff (Lynne/Michelle) Rec'd a jumper with broken zip. Returned within CAPO's ridiculously short return period (faulty goods) They argued wasnt entitled to refund, then sent me a gift card,,err, like I'd ever shop with you again. Insisted they take it back and issue a refund, including postage as per Consumers Rights Act 2015...For anyone searching for advice with complaints (there are many) this Act is there to protect you from unscrupulous companies like this one, don't let them fob you off. To Dan & Adam, may I suggest you train yourselves and your aforementioned staff in Consumer law and good manners/customer relations!!
Jan Aldridge

26 January 2026
Unprompted review
CAPO logo

Reply from CAPO

Whilst we cannot comment on every individual case if an item is returned outside the return period it is usual practice to provide Store Credit or Exchange, on inspection if the item is deemed to have had a fault we will replace it and refund the cost of the return postage.

Rated 1 out of 5 stars

Received damaged goods and didn't get…

Received damaged goods and didn't get my refund for a return made within days of receiving the items.

31 January 2026
Unprompted review
CAPO logo

Reply from CAPO

Please provide order number for reference to investigate and respond. REGARDS CAPO CUSTOMER SERVICES

Rated 4 out of 5 stars

Good quality and price

Ordered a pair of slim fit trousers medium, they came well packaged and on time, for the price the quality was good and the fit was perfect. Ordered several other items and was pleased with them.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Poor Customer Service and Refund Delays

I returned my order more than three weeks ago and am still waiting for my refund. Despite contacting customer service repeatedly, responses have been minimal, and the support I’ve received from Lynn has been unhelpful. If this is not resolved by next week, I will have no choice but to raise a chargeback with my payment provider. A refund taking almost four weeks is unacceptable. Overall, the customer service has been very disappointing, and based on my experience, I would not recommend purchasing from this company. I will also be raising this with Trading Standards, as similar issues appear frequently in other reviews.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Best of gear

I’ve purchased a lot of items recently from capo and can’t fault any of them. Every item has been brilliant quality, all interactions have brilliant as well as the customer service is great and always respond quickly if there is any queries!! Will be ordered more items to add to the collection very soon.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Bought a hoodie in November and all…

Bought a hoodie in November and all seemed great. Good quality, nice and thick. On its 2nd wash (30 degrees) a discolouring has occurred in the middle of the garment. I contacted customer service to be told that due to the age and condition (not yet 3 months old), there is nothing that can be done. Avoid this company, they don’t know what good customer service looks like.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I found Capo on Instagram & as soon as…

I found Capo on Instagram & as soon as I ordered my items the experience was brilliant. I ordered 3 over shirts & they’re great quality & fit perfectly. Then since then I’ve ordered a fitted jacket, which again fits perfectly. The shipping was also very good.

26 January 2026
Unprompted review

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