We couldn´t reach out to Ryanair, since they make it as hard as possible to get in touch with them to avoid refunding passengers with 3 hrs delay or more. So luckily Captain Frank jumped in and manage... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks again, Captain Frank! I had a legal issue with my previous employer, and the team at Captain Frank – especially Olaf and Katrin – were incredibly supportive throughout the entire process. From... See more
Company replied
Very friendly, doing a great service! If you have any question you can just write and Captain Frank will answer right away. I was very pleased with the experience. Would recommend to any fellow flight... See more
Captain Frank was very helpful! Very simple process with few paperwork. I recieved the full flight costs including the costs for the train ticket I bought after my flight had gotten cancelled. Thank y... See more
Company details
About Captain Frank
Written by the company
Captain Frank,
der Held für Ihre Rechte
Wir sind eine innovative Plattform, die es Verbrauchern ermöglicht, ihre Rechte einfach und effizient geltend zu machen. Mit unserer skalierbaren Technologie automatisieren wir den gesamten Prozess von der Einreichung der Forderung bis zur Auszahlung und rechtlichen Vertretung.
Unser Ziel ist es, der führende Ansprechpartner für alle Verbraucherthemen zu werden, indem wir kontinuierlich neue Services hinzufügen und eine umfassende Unterstützung für unsere Nutzer bieten. Egal, ob es um Flugverspätungen, Lieferprobleme, rechtliche Angelegenheiten oder andere Verbraucherfragen geht - bei Captain Frank sind Sie in guten Händen.
Flugverspätung Arbeitsrecht Heizungsentschädigung Fitnessstudioerstattung Scheidung
Contact info
Albert-Roßhaupter-Straße 32, 81369, München, Germany
- +49 (0) 89 997 43 08 – 0
- cashflight@captain-frank.com
- captain-frank.com
4.9
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.