Ryanair Car Hire Reviews 

I’ve had problems with car hire before, but this was quite unbelievable.
2.5 hours wait for the car !!!!!! We use the same company 5 months previously no problem, booked through Ryanair . Complete disaster!!!

I booked a hire car through Ryanair and was incorrectly charged a rebooking fee due to an issue with the Ryanair app. I initially selected the correct pick-up location, but after I amended the booking to my hotel, the app automatically changed the pick-up point to the airport without my consent.

As a result, I was charged a rebooking fee. Ryanair has refunded the hire cost, but not the rebooking fee, which arose solely because of this app error. I am requesting a full refund of the rebooking fee.

Awful service, could not pick up my car without leaving a 2500€ deposit, complete extortion to make you take additional insurance, all the attendants at every desk were having the same conversation with. Customers and were well rehearsed at saying it’s in the small print of what to bring with you. Avoid at all costs, use any other car hire firm

Awful experience. Go elsewhere.

unexpected charges, rude employees, refusal to allow me to cancel rental and, obviously, Ryanair did not refund a single day of the 6 day rental, despite their conditions specifically saying that if you cancel at the desk (on pickup) you would only be charged 3 days

Nothing went right.

When filing a complaint with the Ryan Air car rental helpdesk, all the email correspondence and information provided came to nothing.
I thought it was more important to quickly forward the question to another employee.
The only thing seems to be important was their request for a good rating.

Don’t book your car through Ryanair, whilst the price looks reasonable when you book, you can’t (for example) add an extra driver until you get to the airport and that added almost 50% onto the original cost. We also wanted to drive over the border from Spain to Portugal - only €24 apparently, what they didn’t mention is the £50 ‘admin fee’ they also charged us.

The car was fine the pick up was on airport and easy - but they rip you off in the way they build up the charges later.

The stupidity of most reviewers is astounding... In most cases, when hiring a car, unless you pay for the hire compainies own zero excess insurance, you will need to leave a large deposit on a CREDIT CARD. Please read that again; CREDIT CARD, not a debit card, or cash!!! Secondly, choosing to take out any third party insurance cover will not remove the need to leave a large deposit on a CREDIT CARD because the hire company don't want the grief of claiming through YOUR third party insurance company. so instaead, YOU cover the cost on YOUR CREDIT CARD, then claim it back from YOUR insurance. Please READ the additonal information section for each company when booking to establish how much deposit they will take. One other thing; Whoever makes the booking is the LEAD DRIVER, don't think you can just turn up and randomly change this, because you can't - ever! It will require a new booking.

Avoid Ryanair car rental like plague! It’s very tempting to book with them when you’re booking your flights as the price is reasonable as is the insurance. However, on arrival at Malaga airport, it’s virtually impossible to find the car rental offices. When you eventually find them, you are forced to buy an addition insurance product ranging in price from £200-£300, rendering the RentalCover policy bought in conjunction with Ryanair, completely worthless. The car hire firm in Malaga, OK Mobility did not accept the policy bought via Ryanair/RentalCover. I did complain to RentalCover and they refunded my original insurance policy.

Ryanair air car rental are time and money waster! Don't recommend to use! What happens, I have booked through Ryanair car rental my car from Malaga airport. I just have the invoice from Rentalcover, I didn't have any another information from Ryanair. When attended the car rental provider, the have asked me for voucher or another information to confirm my booking. Because of i couldn't provide any information, what wasn't given to me from Ryanair, I have t make a new booking for car at same place and pay another money!
After that i have connected to Ryanair by chat and they said me I have to raise a complaint after finishing booking period. Now when I have raised a complaint, they said me so it is too late! One man from the online chat said me as he were very rough, so Ryanair don't refund any money!
I am very confused, but really I am keen to believe to online chat so don't expect refund money from Ryanair.
Also Ryanair should don't expect more to use their service!
Guys, make a booking direct to car hire companies as I did at Malaga airport, it wasn't expensive as Ryanair car rental. Just you can avoid big headaches and inconveniences!
Ryanair car rental is a scam, waster of time and money! Ryanair car rental doesn't accept any complaints, they don't pay attention to the customers, you just can waste time and money!

Thought it would be safe to book car hire through Ryanair, it was a very bad decision. Ended up paying more than double as Firefly/Hertz Faro insisted on extra insurance and used fear and misinformation to up sell. Staff in Faro office were mocking our predicament.

I wish I had read the reviews on here first. From other reviews it seems like there is little point complaining to Ryanair - it seems like they just don't care.

I booked a car to collect 4 passengers and baggage at Malaga airport and take us to Nerja. The booking confirmation states ‘Your driver will monitor the flight status for flight delays and adjust pick up time accordingly’. Before departure were told our flight would be delayed by an hour but the driver is monitoring the flight and we’re flying with the company which is providing the car service. On arriving at Malaga there is no driver to meet us. I call the driver several times but he does not pick up so I call the dispatcher number 4 times and am told to wait in the arrivals hall, the driver will be there in 5 minutes, the driver is on his way. On the last call the dispatcher says he can’t get hold of the driver. All this has wasted an hour of our time and we have to take a local taxi at €119 (£80.41 already paid to Ryanair). I am trying to get a refund but Ryanair now say the driver can only wait up to an hour and our flight arrived 90 minutes late. I’ve booked car services before and they monitor the flight status and arrive to meet accordingly. Ryanair can only be bothered to do this for up to 60 minutes. My booking confirmation says

Our service includes:
Free cancellation up to 24 hours before pick-up
Monitor flight delay
Agent support

Do not use Ryanair car services.

Hired car through Ryanair. They conned me into buying insurance through another company separate to the car hire company (was prompted as an extra to add on) but didn’t make it clear this wasn’t the car hire company’s insurance so ended up taking out their insurance as well and effectively paying twice for the car hire insurance. Very misleading.
Also because the hire company are obviously associated with Ryan air the ques for the desk were huge whilst other companies had no que.
Will go direct in future.

missed flight and could not get through on Drivalia helpline to let car hire company know at destination airport. Phoned many times over 12 hours period but got no answer. Finally arrived at destination and told our hire had been cancelled. This was nearly two months ago and many attempts to contact the company to get a refund and no help, nor reply, nor refund! avoid at all costs!!!!

Hidden charges.

I do not recommend booking through Ryanair.

We booked a car from Las Palmas airport in Gran Canaria. The car was not at the airport. We had to wait for a mini bus and then we’re taken to the middle of nowhere and then told my husband could not drive the car unless we paid €9 a day extra. We never chose a main driver, it was just assumed I was the main driver as I booked the flights.

The lady at RecordGo was rude, I called Ryanair - also unhelpful!

We had no idea where we were, the people were intimidating, our children were with us. Ryanair are a disgrace. This was a horrible situation, don’t even consider it.

Everyone at the car hire had an issue of some sort. There is a reason it’s cheaper, no many extras needed in typical Ryanair fashion.

At the time of booking I had no idea they would take €1200 insurance deposit plus €85 for fuel deposit! The car had fully comprehensive insurance with no excess - according to the booking.

Sell insurance and when you come to the rental firm, they fool you with another insurance. If Ryanair really cared about its customers, it should press the third-party rental to not be able to sell insurance to fool customers. This is not a nice way to do business.

Hired a car with 'full protection' insurance from Ryanair. The protection is offered by Ryanair subcontracted to Rental Cover, the car itself by Ryanair subcontracted to Record Go in Mallorca.
On picking up the car, the hire company would not recognise the full protection. We called Ryanair on +441616025405 who confirmed that in some 'special circumstances' that the full protection would not be accepted by a hire company. They could not explain why a compact family car was 'special circumstances' nor why this could happen when the whole arrangement was booked via Ryanair.
Result: had to spend 297 Euros at the car hire desk for the equivalent insurance (it was midnight, two kids under 6, no availability with other hirers, punitive cancellation charges with Ryanair).

In short, avoid all three companies; the arrangement benefits them all, and not the customer, you'll get burned.

On the original rental company's (Drivalia) failure to provide the booked car, Ryanair Car Hire misleadingly advised on refunding the price difference if an alternative provider is used for the car rental. After cancellation of the original booking and contacting customer service, the compensation was denied and the responsibility was shifted onto Drivalia.

Ryanair app is double charging for car hire. This has been pointed out many times and they continue to ignore the complaints and close them as 'resolved' despite the problems still existing.
PLEASE make people aware. You can get the same car hire from booking.com (and perhaps other sites) without being RIPPED OFF.