Caramel Clothing Reviews 

286
TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

It was great because I was able to find what I wanted and the staff were, as always, very helpful. They give their honest opinion on colour, style and fit so you can walk out with your purchase knowi... See more

Rated 5 out of 5 stars

Love the clothes I have purchased from Caramel. Great quality, easy to use website. Orders arrive promptly. Love everything about them plus the loyalty points (which I am accumulating) thanks

Rated 5 out of 5 stars

Excellent friendly prompt service. Quality of items was very good indeed and has been much admired by many people whilst on holiday! Staff very personable and happy to give advice on garments in terms... See more

Company replied

Rated 5 out of 5 stars

Caramel Clothing is simply a fabulous place to shop. The staff are always friendly and full of helpful advice which makes shopping there so easy and pleasurable. They notice your likes so when they of... See more

Company details

  1. #25 of 253 best companies in Ladies' clothes shop
  2. #9 of 49 best companies in Costume Jewellery Shop
  3. #44 of 278 best companies in Fashion accessories shop

Written by the company

Welcome to Caramel Clothing Caramel Clothing are an independent ladies fashion boutique selling great labels including Part Two, Fransa, White Stuff, Numph, B.Young and Ichi. Caramel offer Free UK delivery on orders over £50 with same day dispatch. Next Day Delivery is also available. Our no hassle returns are processed the same day. Established in 2005 we pride ourselves on great service in our shop and on our website. SHOP NOW


Contact info

4.9

Excellent

TrustScore 5 out of 5

286 reviews

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4.9

All reviews

(286)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gift

Excellent , speedy. service, Quality present, will definitely use again and refer to friends.

20 September 2022
Caramel Clothing logo

Reply from Caramel Clothing

Thank you Margaret

Rated 5 out of 5 stars

Refunded quickly

The item was quite the right colour but the return and refund was handled efficiently.

16 September 2022
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Reply from Caramel Clothing

Thank you Helen

Rated 5 out of 5 stars

Easy to order and pay

Easy to order and pay. Company kept me up to date with dispatch etc. Item came well packaged I think delivery took little longer due to Royal Mail strike but very happy with purchase and transaction.

9 September 2022
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Reply from Caramel Clothing

Thanks Tracey

Rated 5 out of 5 stars

Outstanding

This is a great shop. Whenever I buy on line the service is outstanding. The goods come well packed and if you need to return anything you never have a problem. I just wished I lived nearer as I would be in this shop all the time. Thank you Caramel Clothing.

7 September 2022
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Reply from Caramel Clothing

Thanks so much for this lovely review Carol

Rated 5 out of 5 stars

Brilliant quality

Brilliant quality, fast delivery, prompt reply from customer service

Thank youb

7 September 2022
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Reply from Caramel Clothing

Thank you so much

Rated 5 out of 5 stars

Caramel stock Fransa!

Caramel stock Fransa! Excellent service throughout. Staff friendly and very helpful on the phone. Will shop here again.

2 September 2022
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Reply from Caramel Clothing

Thank you. Fransa is one of our favourite and most popular brands. Glad you found us.

Rated 5 out of 5 stars

Delighted with my recent purchase of…

Delighted with my recent purchase of Part two dress. Contacted Caramel clothing to request change of delivery address after I had submitted order, no problems whatsoever thankyou.

18 August 2022
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Reply from Caramel Clothing

Thanks so much for your great review

Rated 5 out of 5 stars

Prompt arrival and beautifully packaged.

My order arrived very promptly and was beautifully packaged.
It is a lovely top and I really look forward to wearing it.
I feel confident to be dealing with Caramel Clothing.

13 August 2022
Caramel Clothing logo

Reply from Caramel Clothing

Thanks so I much for taking the time to review us

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