I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uz... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I... See more
Company replied
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The... See more
Company replied
I order earnings and bracelets all together but I recived first earrings. Bracelets I recived after 20 days and still I am waiting for 2nd Bracelet still order processing. U r not sending product on... See more
Company replied
Company details
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
4k reviews
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Outstanding Customer Support from Hiten
I had the pleasure of working with Hiten on my recent CaratLane order, and I truly appreciate the support he provided throughout the entire process.
My order required backend processing because the POP redemption could not be completed through the website. As a result, the ordering process took nearly four hours. Despite the lengthy process, Hiten remained patient, professional, and courteous from beginning to end. He answered all of my questions, coordinated with his team multiple times, kept me updated throughout the process, and even obtained a special exception that allowed me to redeem my full POP benefit.
His communication was clear, he never rushed the conversation, and he genuinely made every effort to help me have the best possible experience. Although I believe the backend ordering process itself could be improved to make things easier and faster for customers, Hiten's service was excellent and deserves recognition.
Thank you, Hiten, for your dedication, patience, and outstanding customer support. I truly appreciate your help and wish you all the best.
24 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are truly grateful for your incredibly kind words and for taking the time to share your positive experience. It brings us immense satisfaction to know that our team member was able to provide such dedicated support, especially given the complexities of your order. We understand that the backend processing for your POP redemption presented challenges, and we appreciate your patience throughout the four-hour process. We are actively looking into ways to streamline our backend ordering system to ensure a smoother and quicker experience for all our customers in the future. Your feedback is invaluable as we continuously strive to improve our services. We are delighted that our team member's efforts made a significant difference and that you were able to fully redeem your benefit. Thank you again for your wonderful review.
Beautiful product, excellent service
I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I thought I didn’t receive the email receipt, they gently asked me to look in the spam. The product promptly arrived in the expected time with UPS signature on delivery option. The necklace was neatly packed and looks so beautiful! I recommend this service.
18 July 2026
Reply from CaratLane - A Tata Product
We are so pleased to hear that your experience with us, from placing your order to receiving your beautiful necklace, was smooth and satisfactory. It truly makes our day to know that our efforts in customer service and product delivery are appreciated. We are especially glad that you love the necklace! Thank you for your kind words and recommendation.
Best quality in affordable price with…
Best quality in affordable price with great customer service
10 June 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the fantastic review! We work hard to bring you top-quality products and great service at fair prices, so hearing that we nailed it truly means the world to us. We look forward to serving you again soon!
Swetha was an amazing salesperson who…
Swetha was an amazing salesperson who made my shopping experience fantastic.
24 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad to hear that our team member provided you with such a fantastic shopping experience. We appreciate your kind words!
All products have been amazing!
All products have been amazing!! Very beautiful designs and meaningful to wear
1 June 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear that you are enjoying our products and find them both beautiful and meaningful. Your kind words truly mean a lot to us!
Great Designs and Customer Service
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The whole experience was a breeze. I will be happy to buy from Caratlane again for their exceptional customer service.
24 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so pleased to hear about your positive experience with us, especially regarding the smooth return and exchange process for your ring. It's wonderful to know that our team was able to assist you efficiently. We truly appreciate your kind words and look forward to welcoming you back for future purchases.
Expensive and looks alike cheating gold…
Expensive and looks alike cheating gold 22k per gram price 127$
Assume as 130$ per gram
10 grams 1300$
Making charges 15% = 195$
Overall around 1500$ .. but here they sell for 2800$ +
23 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We appreciate you sharing your concerns regarding our pricing. We understand your calculations and acknowledge your perception of our product's value. We are always reviewing our pricing structure to ensure fairness and transparency for our customers.
Devadharshini
Devadharshini, assisted me very well in handling the return. He made the process very smooth. Thank you so much
23 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to hear that our team was able to assist you effectively with your return. We always strive to make these processes smooth for our customers.
Reply from CaratLane - A Tata Product
We appreciate your feedback regarding the item's size. We are reviewing our product descriptions to ensure accuracy for our customers.
I exchanged an earring that I bought…
I exchanged an earring that I bought earlier and got the same earrings. I didnot get full amount to exchange as other stores so I kind of lost some money there. Won’t be shopping in Caratlane much but the guy(Hiten) who helped me with the exchange process was good about explaining and placing the replacement order. Thank you
22 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We appreciate you sharing your experience with us. We understand your concern regarding the exchange process and the amount received. We are glad to hear that our team member provided excellent assistance. We value your feedback as it helps us improve our services.
Anchal
Anchal.
Good professional support with query and help with tracking number in timely manner.
21 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for leaving us a 5-star review!
We are delighted to hear that our support team was able to assist you promptly with your query and tracking details. Providing quick, reliable, and helpful service is always our top priority.
We truly appreciate your feedback and look forward to serving you again soon!
Purchased this for my sister
Purchased this for my sister. And the matching pendant. Such a lovely combo.
21 July 2025
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear that you found the combination lovely! We appreciate your kind words.
Nice and many options
20 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad to hear you appreciate the variety and options we offer. Thank you for taking the time to share your positive feedback!
On line experience was great and…
On line experience was great and virtual support was good. our Bracelet got delivered earlier than the promise date.
12 July 2026
Reply from CaratLane - A Tata Product
We're so happy to hear you had a great online experience and that our virtual support was helpful! We're also glad your bracelet arrived early.
Reply from CaratLane - A Tata Product
We're so pleased to hear that you received your order quickly and are happy with the quality of the product. Thank you for your wonderful feedback!
I bought a pair of earrings as a gift
I bought a pair of earrings as a gift. Did not arrive within the date ranges provided by you. And came much after the birthday. So, had to buy another gift for the birthday.
7 July 2026
Reply from CaratLane - A Tata Product
We are truly sorry the earrings did not arrive in time for the birthday. We understand how frustrating delayed deliveries are, especially for gifts. We are reviewing our shipping processes to prevent this from happening again.
had a great experience with this…
had a great experience with this company. The product arrived on time and was exactly as described. The quality exceeded my expectations, and the customer service was friendly and helpful whenever I had questions. The ordering process was smooth, and I would definitely recommend this company to others. Thank you for the excellent service
3 July 2026
Reply from CaratLane - A Tata Product
We are so happy to hear you had such a great experience with us! It's wonderful to know our product met your expectations and that our customer service was helpful. We truly appreciate your kind words and recommendation.
Customer service at caratlane is…
Customer service at caratlane is phenomenal. I was helped by Swetha for my order, she answered all my queries with so much patience and provided all the necessary assistance i needed. I had great experience.
18 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to hear that you had such a positive experience with our customer service. We always strive to provide helpful and patient assistance, and we appreciate you taking the time to share your feedback.
Reply from CaratLane - A Tata Product
We are concerned to hear about your experience with our team. We are actively reviewing our training processes to ensure our staff are fully informed and consistent in their communication.
Amazing customer service and beautiful collections
Amazing customer service and easy return or replacements
17 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear that our customer service and return process met your expectations! Thank you for your kind words.
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