I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uz... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I... See more
Company replied
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The... See more
Company replied
I order earnings and bracelets all together but I recived first earrings. Bracelets I recived after 20 days and still I am waiting for 2nd Bracelet still order processing. U r not sending product on... See more
Company replied
Company details
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
4k reviews
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Reply from CaratLane - A Tata Product
We're so happy to hear that our customer service and process met your expectations! Thank you for your kind words.
making was so good and very prominent…
making was so good and very prominent shipping. very good customer service. over all love it
16 March 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear you enjoyed your purchase and that our shipping was prominent! It's wonderful to know our customer service met your expectations. Thank you for your kind words!
Dainty Designs made to perfection
Every design i own from caratlane is made to perfection. The carftmanship is amazing.
10 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to hear you appreciate the craftsmanship of our designs. Your kind words truly mean a lot to us!
Great quality and shipping
I had to make a last minute purchase for my nieces first birthday. The shipping was very fast and the ear ring prices for infants were very reasonable.
14 August 2025
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear our fast shipping and reasonable prices helped with your niece's special day! Thank you for your wonderful feedback.
Very reliable and on-time delivery with…
Very reliable and on-time delivery with the best price.
7 July 2026
Reply from CaratLane - A Tata Product
We're so glad to hear you appreciate our reliable and timely delivery, along with our pricing!
Professional customer service
Thank you Devadharshini and the customer service team for taking accountability of the interdepartmental communication gap about a delayed order shipment and resolving the issue promptly and professionally. Good customer service strengthens goodwill and helps retain repeat clients - thanks for building my trust in Caratlane's customer service.
6 July 2026
Reply from CaratLane - A Tata Product
We are so pleased to hear that our team was able to resolve the issue with your delayed order shipment promptly and professionally. Building and maintaining your trust in our service is incredibly important to us. We truly value your feedback and appreciate you recognizing our commitment to excellent customer service.
it was my pleasure to speak with Hiten
it was my pleasure to speak with Hiten. he was extremely helpful and nice on chat and phone call. he placed an order for me for something I really wanted that showed sold out and he personally called the other location to find the gift for me. it made my 50th birthday gift extra special. thank you for everything you did.
14 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear that our team member was able to make your 50th birthday extra special by helping you find the gift you wanted! We appreciate you sharing your positive experience.
The product was delivered on time and…
The product was delivered on time and of very quality.
14 December 2025
Unprompted review
Reply from CaratLane - A Tata Product
We're delighted to hear that your product arrived on time and that you're pleased with its quality. Thank you for your wonderful feedback!
Reply from CaratLane - A Tata Product
We are sorry that these earrings weren't the perfect fit for you! We know sizing can be tough to visualize online.
Did you know we offer Personalized Video Consultations? We would be happy to host a video call with you to look at the piece together, discuss exchange options, and ensure your next choice is exactly the size you are looking for.
Please contact us directly atcs@caratlane.us so we can set up a time that works best for you, ma'am!
Reply from CaratLane - A Tata Product
We are incredibly sorry to hear that you haven't received your order yet. This is certainly not the experience we want you to have.
We want to investigate this and track down your package immediately. Could you please reach out to our dedicated support team directly at cs@caratlane.us or via phone at with your order number? We will look into this right away to make it right.
I love the all sliver jewellery style…
I love the all sliver jewellery style and design and love it gold jewellery too ! Keep it same style always and bring new style too thx
25 December 2025
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the love! We are absolutely thrilled that you adore both our silver and gold jewelry styles. Keeping our signature look while bringing fresh, new designs to the table is exactly what we strive for! We'll definitely keep the inspiration flowing for you. Thanks for being a part of our journey!
Reply from CaratLane - A Tata Product
Thank you so much for the 5-star review! We are thrilled to hear that you are happy with the quality of our products. We look forward to serving you again soon!
Reply from CaratLane - A Tata Product
We are so delighted to hear that you find our product beautiful and elegant! Your wonderful feedback truly means a lot to us.
need the ring size 7to 8
need the ring size 7to 8
for ladies the size 11 is too big
11 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We appreciate your feedback regarding the ring sizing. We understand that finding the right fit is important, and we are always looking to expand our size offerings to better meet our customers' needs. Kindly write back to us with the order details to " cs@caratlane.us" we will assist you accordingly.
I respect and trust a Tata product
I respect and trust a Tata product . Wonderful designs and durable manufacturing 😊
8 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We truly appreciate your trust and respect for our products! It's wonderful to hear that you appreciate our designs and durable manufacturing. Thank you for your kind words.
Best service
The customer service is excellent. Not only they were prompt, but also suggested various options to adjust the cost. From ordering to exchange to final delivery the entire experience was very smooth.
2 July 2026
Reply from CaratLane - A Tata Product
Thank you so much for the wonderful review! We are thrilled to hear that you had such a smooth experience with us, from the initial ordering process all the way through to the exchange and final delivery.
Our team always strives to be as helpful and accommodating as possible, so it’s incredibly rewarding to know that our cost-saving options and prompt service made a difference for you. Thank you for choosing us, and we look forward to serving you again in the future!
Very good design in very affordable…
Very good design in very affordable range.i love it . specially for women the design are very eye catching.
5 March 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear you love the design and affordability of our collection! It's wonderful to know that our eye-catching designs, especially for women, are appreciated. Thank you for your kind words!
The only brand I trust for online gold…
The only brand I trust for online gold shopping
9 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so glad to know we are your trusted brand for online gold shopping! We appreciate your kind words.
Quick delivery and great product
8 April 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for the fantastic review! We are thrilled to hear that you loved your product and that it arrived quickly. Enjoy your new piece, and we hope to welcome you back again soon!
I love the product
I love the product. It's very beautiful. This is my first time online gold purchase & it's hassle free. Thank you caretlane.
3 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you so much for sharing your experience with us! We are absolutely thrilled to hear that you love your beautiful new piece. Making your very first online gold purchase can feel like a big step, so we are incredibly happy that we could make it completely seamless and hassle-free for you! Welcome to the CaratLane family, and we look forward to being a part of your future celebrations!
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