CARAT* London Reviews 

So disappointed. I ordered four rings in time for Eid celebrations. These were family members including my mum. Only three arrived although the wrong sizes were sent to me and I am still waiting for my mother's one to arrive. I have contacted a Leanne at customer services several times. No clear disisive solution has been put forward. Emails are addressed 48 hours after you send them which adds to the frustration. I have been told to send photos of the rings and continuessly asked what sizes I would like. I have replied many times . Today I was sent an email asking me send all the rings back to Carat so they could study the rings. This seems so bizzare. But why would I send the rings after I already paid for them by post. There is no guarantee or assurance that I would get them back. And why would they need to study the rings. I'm wondering whether some sort of scam is at work here. In which case someone who actually works for Carat needs to get in touch with me. Or do I just go to a flagship store and discuss the issues raised above directly with a staff member. This has not been suggested. They reiterating that they want ring sizes, which I have provided . But there is no clear solution offered.

Carat Toluda ear cuff
I purchased this item in January 2025. It took approximately three weeks also to arrive. I wore it once for a couple of hours. When I took it off, one of the jewels had fallen out. I arranged with the company to return it. They sent me a returns bag and told me it was prepaid. When I took it to the post office, it cost me £9 to return. I returned the item and had to wait another almost 3-4 weeks for its replacement to be dispatched. In total, having ordered at the beginning of January, I finally received my second item in April. They did refund me my postage charges but customer services are quite slow to respond, – yes they did sort it out but I had to chase on occasions and it’s irritating having to wait three months for an item to be dispatched, having already paid for it!

I bought a pair of earrings for my daughter, who loved them. Unfortunately after a short period the fastening on one of them came loose. The Team from Carat could not have been more helpful and obliging and replaced the pair without any difficulty.

Fabulous service great communication , from start to finish of order , beautiful jewellery pieces hand crafted and great quality highly recommended

I bought a pair of earrings last minute for my sister's wedding and Carat* London was incredibly helpful in expediting them so they would arrive on time. I am truly grateful! Thank you!

Brilliant company to deal with! I hadn’t appreciated part of my order would take longer than the rest, so emailed to enquire. Their customer service was excellent - polite, prompt and offered to send out the ready part of the order at no extra cost. Pleasure to deal with! Quality also fantastic.

I had an absolutely wonderful experience with Carat London! Their jewelry is stunning, and their customer service is truly exceptional. I recently purchased a necklace as a wedding gift for my friend, and I couldn’t be happier with how smooth and personalized the entire process was.

A special thank you to Leanne, who went above and beyond to assist me. She was incredibly kind, responsive, and attentive to every detail. I had a few questions about the order and needed help adding a gift message, and Leanne made everything effortless. Her professionalism and warmth made the experience even more special, and I’m so grateful for her help.

Terrible returns policy. Do not buy anything on line and try it on at home. They dont give a damn about taking your money and not helping...

Leanne communicated with me very promptly and dealt with my order very quickly. Unfortunately I am sending back the bracelet but the service was impeccable
Thank you
Corrina
I love the items from Carat London , but this particular bracelet was not exactly what I wanted Xx

The customer service from customer team member Leanne on my recent queries was excellent on all occasions. Leanne,responded very quickly,courteously and helpfully.Leanne is a credit to this excellent jewellery company.

I love the jewellery from Carat. I always try to look at other companies so that my partner doesn't think I'm one dimensional but I always end up buying from Carat because their jewellery is so nice! Also backed up by a great customer service - thank you Leanne!

I had some questions at the start of my order for 2 tennis bracelets and Leanne assisted me from the start and right the way through my order. It was so lovely to deal with one person as she knew what I wanted it was a straightforward process and I will 100% come back again in the future.

Ordered an item as a present. Contacted customer services after placing the order, and asked if it could be dispatched quickly. They responded very quickly, and ensured it was dispatched that day. Really pleased with the service. Thank you

I’m so shocked by the quality of their goods. i’ve made several orders over the last few years and most of the earrings have become faulty and not lasted which I feel is unfair for the price point.

This is the first time i’ve reached out to their customer service for help as items are in warranty and I am so disappointed. It takes so long to get a reply, and when they do it’s direct stalling tactics to not help you and try and get you to loose interest (as I feel like we’re going around in circles). They have said I can return to be analysed but I am still waiting for them to send an envelope in which to do so. Genuinely just going around in circles and it’s totally put me off the brand in general.

I asked for a repair due to accidental damage to a beautiful bracelet. The company decided that the repair was not to their high standards, so they replaced it. I was delighted with the excellent communication, customer service and genuine care for the product and their customers.

Can’t thank Carat London enough for their help, especially Leanne in the customer service team. I had ordered a fantastic pair of earrings on the Friday and they arrived to Ireland on the Monday morning. Second time I’ve purchased with them and they’ve delivered both times. Thanks again

Love Carat!! Their jewellery is absolutely beautiful and their customer service is 5 Star! I’m always so impressed with the items and also the level of responsiveness and flexibility of the team (Especially Leanne)
Highly recommend!

spoke to leanne customer care, couldn't have been more helpful, needed a ring asap,got it delivered today all thanks to leanne, so happy

Many thanks to Roxy for her help with my query. I’ve received my repaired bracelet. Thanks to you & the team for such great customer service!