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Caravans Plus Reviews 194

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TrustScore 5 out of 5

4.8

Caravan Supply Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the competitive pricing and wide selection available. Many people appreciate the fast and reliable delivery service, noting that orders arrive promptly and are well-packaged. The overall service is frequently described as efficient and helpful, with consumers finding the website easy to navigate and the ordering process straightforward. However, some customers reported issues with receiving incorrect products or items with manufacturing faults. A few reviewers also mentioned dissatisfaction with the after-sales service in these instances, citing unfulfilled promises regarding replacements or re-installation costs.

What people talk about most

Product

People report positive experiences with product, often highlighting the quality of items such as John Guest... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fast,... See more

Order

Reviewers mention positive feedback about order. Customers consistently report that ordering is easy and... See more

Price

Clients share positive opinions on price, consistently highlighting that prices are reasonable, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality product, reasonable price and prompt delivery. No brainer product selection as original Dometic RM4605 no longer available. Freucamp unit a pinch smaller than the original, requiring only a 2... See more

Rated 5 out of 5 stars

Puchased a Truma 240/LPG HWS to replace my old unit. Arrived promptly, experienced a manufacturing fault. Not something anyone wants, but more importantly the after sales service was fantastic, ever... See more

Rated 5 out of 5 stars

I recently ordered a Camec external door handle but was sent the internal handle by mistake. Within the hour of advising the error, processes were in place to remedy the error and communication was ve... See more

Rated 5 out of 5 stars

As a first time customer, I was very pleased with the service received. I purchased a thetford fridge replacement door lock, which turned out to be the wrong side. Laura at Caravans Plus was very hel... See more

Company details

  1. Caravan Supply Shop

Written by the company

We are Australia's largest online retailer for caravan accessories and spare parts. With over 7000 Caravan and RV products we have everything you need for you next adventure. Caravans Plus is a family run business, our family has proudly been servicing the caravan industry for 3 generations and we love what we do. For over 15 years we have been helping travellers follow their dreams, delivering them everything they need to keep them on the road no matter where they are in this great country. With over 48,000 happy customer reviews we stand by our motto Great Parts Delivered Fast. Happy Travels

Contact info

4.8

Excellent

TrustScore 5 out of 5

194 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The website was easy to navigate and I…

The website was easy to navigate and I found the item I was looking for quickly.
The check out and payment process was standard and the follow up email from Caravans Plus assured me all was in order.
The item arrived within a few days and it was correct and I was happy.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, feedback and the parts are exactly the ones needed. Highly recommended for dometic DIY repairs

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The variety of products is second to none, and customer service is great. Has made renovating our old caravan a lot simpler and more enjoyable

21 October 2025
Unprompted review
Rated 5 out of 5 stars

First rate customer service

Another quick and super simple purchase! Website has all the necessary information to ensure that you order the correct part!
The best place to purchase all your caravan parts and equipment!!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Replacing a Water Pump via an online order

While travelling we suffered a broken water pump. On investigating on line, were able to obtain the exact pump required, so completed the order on line.
The price was more than competitive, and the pump was delivered within a week. It is now installed and working well. Thank you CaravansPlus for turning a disaster into a well timed and positive experience.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Service and Delivery

I ordered the parts I needed to service my caravan HWS. They were delivered promptly and quickly. No problems at all. It's not the first time Ive ordered from Caravan Plus and I always receive good service. Thanks.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

As a first time customer, I was very pleased with the service received. I purchased a thetford fridge replacement door lock, which turned out to be the wrong side. Laura at Caravans Plus was very helpful investigating the issue and supplying the correct part. I would strongly recommend Caravans Plus based on Laura’s response.

9 October 2025
Unprompted review

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