Carbon Theory. Reviews 1,469

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 2 out of 5 stars

I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... See more

Company replied

Rated 5 out of 5 stars

I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.

Company replied

Rated 5 out of 5 stars

I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... See more

Company replied

Rated 5 out of 5 stars

Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... See more

Company replied

Company details

  1. Skin care clinic

Written by the company

The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ordered the Carbon Theory soap

Ordered the Carbon Theory soap. Was a very good price. Arrived quickly but in different coloured packaging than expected. Thought I'd been sent the wrong type so sent a message to Customer Services. Responded within 24hrs and put my mind at ease that soap was as ordered. My daughter has been a long time user and feels it is of benefit for her very dry skin which is caused by eczema.

13 May 2024
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Reply from Carbon Theory.

Thank you for your kind words and continued support - It means the world to us, and we're so glad that both you and your daughter are enjoying the cleansing bar! (:

Rated 5 out of 5 stars

Fantastic products

Speedy delivery and even better, the products are amazing!

30 April 2024
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Reply from Carbon Theory.

Hi Rachel, thanks for your review! We're glad to hear that you've loving the products you've chosen (:

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Well packed. Great products.

29 April 2024
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Reply from Carbon Theory.

Hi Jane, thanks for your review! We're glad to hear that you've been enjoying the products you've purchased (:

Rated 5 out of 5 stars

Perfect

These are the only products I have ever tried that really work for acne prone skin!

16 April 2024
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Reply from Carbon Theory.

We're so glad you're enjoying our range Alice! (:

Rated 5 out of 5 stars

Just try it

Just try it! Their charcoal liquid cleanser has done wonders for my problem skin. I’ve suffered with acne for years and nothing has worked like this since accutane!

10 April 2024
Unprompted review
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Reply from Carbon Theory.

Nothing makes happier to hear Kieren! Let us know if you try anything else from the range that you love (:

Rated 5 out of 5 stars

Amazing!

I love this brand so much! I’ve had acne for years their products are the best. The staff are so friendly and warming :) thank you

10 April 2024
Unprompted review
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Reply from Carbon Theory.

Thanks for the love Maddie! Nothing makes us happier than hearing you enjoy the products (:

Rated 5 out of 5 stars

Amazing products. Sensitive, oily, acne prone skin, you need it!

I came across this brand randomly online, after being so fed up with reoccurring breakouts on my cheeks and jawline. Having scraped my skincare routine right back to just micellar water and moisturiser, but now being 30, I realised my skin needed a proper routine but I was always so scared to use anything as it can be very reactive.

I saw the reviews for the carbon theory charcoal face soap and had to buy it.. thank god I did. I used this soap for a week and my skin has almost completely cleared up. I also bought the exfoliating body bar, which has also cleared up any spots on my back I can sometimes get from the gym and sweating. After this I then decided to go the whole way and invest in the mud mask, spot cream, exfoliater, hemp water cleansing oil and glycolic cleansing pads. I have tried the pads and they tingle the skin a little but nothing bad at all. Since using these only a few times I've noticed a reduction in my pores. I used the hemp water every night to remove my makeup before washing with the soap and this is so kind to the skin and gets eye makeup off amazingly. I've been using the spot cream for the last 3 days on a stubborn spot and today it has now gone flat and almost gone. I can't wait to try the other new bits I got and am just over the moon I can finally be a skincare girl and that my breakouts are at bay because of these amazing products.

27 March 2024
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Reply from Carbon Theory.

This is exactly the type of comment we love to read! It makes us so happy to know that our range has been able to help Olivia (:

Rated 5 out of 5 stars

Great Company

Easy to order, quick delivery, kept up to date, love the products.

18 March 2024
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Reply from Carbon Theory.

Glad to hear that you've had an enjoyable experience Carolyn!

Rated 5 out of 5 stars

Brilliant

Love my products. The nightime detox serum is my go to product. I also bought the superfood cleansing bar, which is lovely. My skin feels so soft and it doesn't irritate my psoriasis. Great delivery service. I was kept up to date with every stage of the delivery process, down to a 4 hour window when my parcel would be delivered.

18 March 2024
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Reply from Carbon Theory.

We're so glad to hear that you're loving your products Vicki!

Rated 5 out of 5 stars

No Nonsense Honest Brand That Looks and Feels Great

In a World of many products designed to make you buy more products that fall to work with your skin type, or are greasy or craggy, or slyly tested on animals, or smell like a generic department store’s pungent perfume and sanitised beauty showrooms, or overwhelming teenage locker room…

Carbon Theory deliver an affordable, trustworthy, authentic solution that just works! No nonsense and presented with contemporary elegance, these products surpass the challenges of breakouts and problem skin to keep my 50+ year me as clean and fresh as possible without the fuss and nonsense or upholding gender specifics. All CT products are a joy to experience and genuinely deliver what they lay claim to do. I feel clean, refreshed and healthy. The whole collection is great and I’m telling everybody about it.

6 March 2024
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Reply from Carbon Theory.

Doug, this is our favourite review of the year so far! Nothing makes us happier than knowing that someone is loving the range and the products we've worked hard on have made a true impact on their skin. We appreciate your thoughtful comments, and please do get in touch with us if you ever need skincare advice or want to query the details of our lineup.

Best wishes,
team CT

Rated 5 out of 5 stars

Great

Great prompt delivery and lovely packaging! Daughter loves the overnight serum

4 March 2024
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Reply from Carbon Theory.

Hi Tracey, we're so glad to hear your daughter is enjoying our Serum! Let us know if she ever needs advise on any of the range!

Rated 5 out of 5 stars

My skin is slowly looking so much…

My skin is slowly looking so much better. Would be good to maybe have a questionnaire on the website to see what products could be recommended

6 March 2024
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Reply from Carbon Theory.

Hi Natalie, this is what we love to hear! In regards to recommendations, please feel free to get in touch with our Customer Care team at info@carbontheory.com and we should be able to help!

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