I actually think these are a good product. But using them, personally, was a big issue. Each time I went to use one I messed up the release and needed a second attempt. Such a shame. Maybe some instru... See more
Company replied
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See what reviewers are saying
I bought the charcoal soap for my teenager daughter and she said it works quite effectively. She also loves the Hypa dart patches.
Company replied
I am really happy with my Carbon Theory journey so far! I first used their charcoal bar years ago and loved it and now that I’m going through another patch of adult acne, I’m finding their other produ... See more
Company replied
Easy to order. I made up my own box of products, where one gets the option of buying three products and at reduced prices. There is a PayPal option available . The delivery cost is under two pounds,... See more
Company replied
Company details
Written by the company
The newest breakout cleanser, made from natural ingredients including charcoal and tea tree oil. Formulated and made in the UK.
Contact info
United Kingdom
- carbontheory.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carbon Theory.
So great to hear that our bars have made such an impact. Thank you for sharing Helena!
Always prompt delivery and great…
Always prompt delivery and great products at great prices
28 November 2023
Reply from Carbon Theory.
Thank you Donna. We think you're great too!
Wouldn’t go anywhere else!
Love these products, been using for ages & completely forgot to reorder. I had a bad outbreak that lasted nearly 3 weeks, 4 days of using carbon theory and I now have clear skin!
26 November 2023
Reply from Carbon Theory.
Thank you so much for sharing your story with us Vicki. So great to hear that our products have delivered these immediate positive results for you!
Best thing ever for my acne and oily skin
-AMAZINGGGGGGGF
AFTER MANY YEARS OF SUFFERING WITH ACNE AND TRY MULTIPLE DIFFERENT PRESCRIBED MEDICATION TREATMENT SPENDING SO MUCH MONEY ON PRICEY SKINCARE IS THE ONLY PRODUCT THAT HAS HELPED COMBAT. MY ACNE BREAKOUT AND I’M NOW TRYING THE VITAMIN C RANGE. GOSH AFTER THREE USES MY SKIN IS SO BRIGHT AND GLOWY WHICH I HAVEN’T SEEN IN A VERY LONG TIME
21 November 2023
Reply from Carbon Theory.
Wow Sonya. Thank you so much for sharing your personal story with us. It is INCREDIBLE to hear that our SupaVit-C range is delivering such positive results for you!
Reply from Carbon Theory.
Thank you Paul. We're just happy that you've found us now!
Great soaps…
Delivery was fast and the soaps seem to clear my face of any previous moisturiser or dirt. After using the soaps, my face becomes fresh.
13 November 2023
Reply from Carbon Theory.
Thank you for your review Beatrice. So great to hear that your skin is feeling fresh!
My order hasn’t arrived
13 November 2023
Reply from Carbon Theory.
Thank you for bringing this to our attention. We dispatched your order on November 6th, so we will investigate immediately why your package has not yet arrived. Please be assured that if it has gone missing we will send a replacement order out to you. For any future issues, please do reach out to info@carbontheory.com and we can resolve things for you.
I’m forever obsessed with all things…
I’m forever obsessed with all things carbon theory. I don’t imagine I’ll ever use anything else on my skin.
I’m absolutely loving the new Vitamin C cleanser, the smell is so gorgeous and refreshing for first thing in the morning.
30 October 2023
Took advantage of a 3 for 2 offer
Took advantage of a 3 for 2 offer - only 2 items arrived - customer service responded and fixed
Thanks
3 November 2023
Reply from Carbon Theory.
Hi John. We haven't had any other reports of this issue, so it does appear that 2 bars were added to your basket and not the 3 to make use of the discount. However, as a gesture, as per our email, we will send you a 3rd bar free of charge.
Delivery took longer than it should but…
Delivery took longer than it should but as always the products are amazing.
3 November 2023
Still have not sent me the 20% discount…
Still have not sent me the 20% discount code. Still have not helped reset my account as we can not add or remove any items. No way of calling them and they won't call me to resolve any issues....
25 October 2023
Despatched and delivered straight away
Despatched and delivered straight away. The cleanser it's self so so soft on your skin and really does feel like you are getting a deep clean. I bought it for my young daugher who is just starting with pimples, so I am hopeful using this, it will stop help prevent it from being to bad.
18 October 2023
Amazing skincare products
Currently using the charcoal and tea tree face wash daily as well as the sacilyic acid exfoliator every other day and can see such a difference in my skin. The bumpy spots I was experiencing on my forehead have calmed and and my pores are so much clearer. Will definitely be purchasing some more Carbon Theory products!
21 October 2023
Unprompted review
Peri-menopausal Breakouts
As a peri-menopausal woman suffering with breakouts, no other product gives me better results. I use the scrub, toner & spot treatment.
9 October 2023
Fast delivery
9 October 2023
Worth every penny!
I’ve been using the charcoal and tea tree soap for 5 days now. It’s made a huge difference to my skin, and breakout areas on my chin due to perimenopause.
9 October 2023
Didn't get expected results
6 October 2023
A practical Birthday present
Ive ordered this as a requested Birthday present for my Granddaughter . I hope it turns out to be as good in her use of this product as she hopes.
4 October 2023
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