CarBrain Reviews 7,513

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and seamless, highlighting the efficiency of the selling process. Many consumers found the staff to be professional, helpful, and responsive, making the overall user experience very positive. The customer service is frequently described as excellent, with many appreciating the clear explanations and support provided throughout the process. Additionally, people were often satisfied with the price offered for their vehicles, noting that it was fair and sometimes higher than other companies. However, some customers reported issues with the price, mentioning instances where the initial offer was significantly reduced upon vehicle inspection. A few people also felt that the company's practices were unsatisfactory and unsympathetic in these situations.

What people talk about most

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the process. Many... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting an easy, simple, and painless process. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism, clear... See more

Price

Reviewers express satisfaction with the prices offered, often finding them fair or even surprisingly high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Selling the old car was a super smooth process. Olvin Mejia helped me getting everything sorted in just single phone call and a bit of negotiation. No back and forth asking managers and waiting for a... See more

Rated 5 out of 5 stars

CarBrain gave me the best price out of all the online auto salvage sites. The process was very simple. Heidi, my point of contact was so helpful and responded immediately to any questions I had. I acc... See more

Rated 5 out of 5 stars

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Than... See more


Company details

  1. Car dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

I contacted both CarBrain and Wheelzy…

I contacted both CarBrain and Wheelzy at the same time and ended up accepting the offer from CarBrain although it was $200 less from what Wheelzy offered, simply because of my customer experience. Wheelzy were aggressive and were not willing to provide an offer without a verbal conversation. My interaction with Bill F., was professional and he was patient with me until I made my final decision.

7 February 2026
Rated 5 out of 5 stars

I am extremely satisfied with the…

I am extremely satisfied with the awesome customer service that I received from car brain,they kept everything simple and easy!!! They were very professional kind caring supportive helpful just very nice, it will recommend them to my friends and family!!!

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Once I decided to sell my car CarBran…

Once I decided to sell my car CarBran reached out to me and gave me a good quote. After answering all my questions, I was convinced that they had the best deal and they made it easy to complete the transaction. I got my money and good customer service!

6 February 2026
Rated 5 out of 5 stars

Heidi was awesome

Heidi was awesome. She explained the process and helped me thru every step. The process was quick and painless. Thank you carbrain for making it easy.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

CarBrain Olvin Mejia 5 Stars

I'm happy to have worked with Car Brain. Specifically, Olvin Mejia. Olvin answered all of my questions without hesitation without rushing me without arrogance. He offered a very fair price that I was surprised how high his quote was. My vehicle had the catalytic converter stolen and he still accepted my vehicle for a great great price. I would definitely go back if I found myself in the same situation of needing to junk a vehicle. Even after my vehicle was picked up Olvin reached out to be sure that I was still satisfied with Carbrain's service, also the service of the company K & C recycle whom towed away my vehicle. That impressed me as no one takes time after all is said and done to follow up...as Olvin from Carbrain did. Great experience great people great price paid for my car. I will recommend them to my friends and neighbors and family and coworkers and I will use them again for a service if I find myself in that situation again. 5 Stars

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick, smooth and fare.

The valuation on my vehicle was fare, responses were quick, and arrangements for vehicle pickup was smooth. Payment was made on the spot. I was very satisfied and would recommend CarBrain to anyone interested in selling their vehicle.

26 January 2026
Rated 5 out of 5 stars

Excellent & Smart Service!

Excellent service! All the selling steps were explained clearly and the vehicle purchasing rep (in my case Diego Betancourt) was very responsive to all my questions. The selling process is very well-thought out and easy to complete. Really nice job CarBrain! Yes, I would highly recommend your service for the easy-to-follow process of selling a vehicle.

3 February 2026
Rated 5 out of 5 stars

I was contacted within the hour about…

I was contacted within the hour about my car. I was given a dollar amount for my car. The car was picked up the next morning. The driver was there promptly with cash in hand. The driver was polite and considerate.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Honest

Honest, helpful, efficient. Very pleased with my experience.

22 January 2026

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