Card Mart Reviews 154

Tried numerous times to contact the company but have not had a single response. Still waiting on order from May. Appreciate it’s a lot to manage but to receive no update or responses to my ema... See more

£350 worth of orders back in may, no Information or updates since placing order. No response to 4 emails.. contact phone number doesn’t dial through. Updated - after making contact the items arriv... See more

Pre-order of black bolt & white flair ETB with this store back in may, got the products late understandably as there is one guy Nathan running the show. Got my products delivered today only to ope... See more

Terrible Experience, Product recieved was from Argos.... Delayed delivery by around 3-4 weeks no communication made the whole time. Taking pre orders over market place... Scalping products after... See more

DO NOT USE THIS STORE - Issuing purchases for pre-orders of Pokemon stock which simply cannot be fulfilled. Every response to an email chasing my product which I pre-ordered back in AUGUST is. Yeah we... See more

Pre-ordered an item in May, haven’t heard anything from them since, emailed a few times, phone number on the website isn’t active. I haven’t received any updates regarding the order. Think I’ll give... See more

As many others have said, I paid £200 back in September for a Phantasmal pre-order and heard nothing since. Having checked their company house I see the owner (Nathan Thomas Chadwick) is applying to... See more

I’ve used Cart Mart multiple times and they’ve never disappointed. I've ordered my Black Blot/White Flare, Mega Evolution base set and Phantasmal Flames from them. Shipping can be slower than other re... See more

Despite some issues in shipping time due to factors outside of his control, Nathan has been nothing but lovely. I emailed him asking for an ETA and he replied within about 30 minutes - super r... See more

Ordered 2 black & white booster bundles back on 7th may… fast forward over 4 months later, still no dispatch email. Just like other low reviews, absolute joke of a company who takes money upfront for... See more

Don’t even think about ordering from here, save your money. I ordered a booster bundle and an ETB and didn’t receive any communication for over a month. I reached out via email to ask about the order... See more

Nathan provided me with updates when items were delayed, and at a great price considering how weird the Pokémon market is at the moment. I can't imagine how long it takes to pack all those orders when... See more

THIEVES. Like others have mentioned. A scalper started a business, but it hasn’t worked out so they are winding the business up (per the rumours). I have contacted multiple times over 3 weeks to g... See more

⭐️ 1 Star Review Absolutely awful experience. I ordered a Phantasmal Flames ETB and still have not received it. After waiting far longer than expected, I asked to cancel the order and was told a... See more

I preorder the Mega evolutions booster box at GBP169 on 5 Aug 2025. This is the worst TCG online purchase experience. I sent tons of emails but got no response at all. Their landline does not work. No... See more

Preordered a phantasmal flames ETB which they never shipped. I asked updates via email, they were responsive at first but once i asked to cancel my order due to the increasingly longer wait times, t... See more

I would give then 0 stars if it were possible. Ordered a Mega Evolution Booster Box and ETB, two separate pre orders on August 7th. One with Halifax and one with Barclays Credit Card and after weeks o... See more

I think the shop oversells its stock a little and ends up on backorder but the shop is reliable and they do send your goods. Just have to be patient. small one man band so keep in mind in communicati... See more

This company seems to oversell products and then struggles to fulfill there orders. asked for a cancellation for weeks before i finally got one. Seen many other people getting products of high street... See more

Made a pre order a few months ago for a Destined Rivals booster box and had no issues. Was a bit hesitant to order from them as they were a new shop at the time but I was pleasantly surprised :) Commu... See more

Great company!!! I had ordered some destined rivals packs and unfortunately there was a small error with stock so the owner was kind enough to reach out and offer to upgrade my order to an ETB!! Extre... See more

Communication has been lacklustre, I placed an order in August and did not receive any update on delivery or anything. In November I asked them to cancel my order and send me a refund, which they said... See more

Had to update my review from 5* to 1* Very sad as I had previously had good experiences with Card Mart, so trusted them and even had my family pre order some things. All in all over £1000 betwe... See more

Item arrived in good condition, and the response to customer service queries was very quick. The issue is that the item was delivered nearly 2 months after being ordered, there was nothing on the pr... See more

Ordered a pre order of mega evolutions booster box at £169.99, above RRP on the 3rd September. Patiently waited until the release date on 10th October and was told they will start sending orders out.... See more

I can respect that he is trying is best, and as a one man team that is all you can ask from him. I cannot understand all the hate that he is recieving at this moment as his website is relatively new a... See more

I placed an order with Card Mart and only received half of what I paid for. I’ve sent several emails over the past few weeks asking for an update or explanation, but I haven’t received a single repl... See more

I ordered a Black bolt etb at the start of july, received it on the 23rd of august and it was packaged really well. There were a few delays, but i expected that, just have to be very VERY patient. T... See more

Ordered and paid for a booster box on the 23/08/25 it still hasn't been shipped, received an email on the 19/09/25 advising Pokemon had delayed the release until the 10/10/25. I contacted Card Mart on... See more

Theres a lot of negativity regarding Card Mart. Personally I can't see why. I ordered two booster bundles with them and yes they took their time to send them as per most reviews mention here.... See more

Ordered a few times already, it takes time to get the items delivered, but they do come. If you're in a hurry buy somewhere else. Crissa always always very helpful with their customer services. Good... See more

Much like the others - customer experience has been appalling. Pre-ordered back in July and fully paid for! Still not received my product with little to no communication from the seller. I have reques... See more

Pre ordered white flare and black bolt items. Didn’t revive any communication and finally when my items were over a month a late I emailed for an update only to be told my ETB would be shipping that d... See more

***AVOID AT ALL COSTS*** 'Fool me once, shame on you; fool me twice, shame on me' Its partly my fault for ordering on 2 separate occasions from this joke of a company, but I thought I would g... See more

I pre-ordered some items from Card Mart in early September. The items released to the public early November. I haven't recieved tracking information yet. I haven't recieved ANY correspondence from... See more

Purchased two Mega Evo ETBS in AUGUST and have not heard back since. Ive sent two follow up emails and attempted to contact via phone, no response on either. Its seems easier to go into a store... See more

Emailed several times, always told me my mega evolutions booster box was all okay and will be dispatched soon, a month after release, still no further update. Emailed them today for a refund.

Ordered some products from the black bolt / white flare pre release on May 27th, not received anything yet, tried to email and call no answer. Finally received etb 5 months later, don’t use these clow... See more

Full order took nearly 6 months to arrive after having to follow up several times and initially only sending half the order. When product arrived it had another well known shop's price sticker on fo... See more

Sad to be writing a bad review because although there was a little wait they used to fulfill orders and I was ok with that. They used to communicate but since 1st November they will not respond to any... See more

If I could give 0 stars I would. I can’t believe the brazen efforts by them to defraud people. They have over £500 of my money and are now ignoring me entirely. They started off replying giving excuse... See more

Placed an early preorder and received no communication in the lead up to release, so I expected it to ship on or before launch day. A week after release, still nothing. No emails, no updates, no... See more

This company is a scam, my order has not arrived 3 months after ordering, with no response at all from the email address on their website, the phone number has been off for 2 months also. They have... See more

Sadly, It's very unreliable. Ordered - 27th August Product Stock Release Day - October 10th 1 response to an email which was me chasing I've emailed 3 times after this, and I've had no r... See more

I purchased a Destined rivals booster box from card mart before release. Everything went smooth and the box was well packaged and protected. Great item to add to the collection. I’ll certainly be buyi... See more